Originally Posted by 77Cherokee
Maybe your radio just needs a reset. If the presets issue continues, it wouldn't hurt to try it.
77Cherokee et al.: Confirmation of earlier suspicions about replacement RHR units.
I tried this and various other hoped-for solutions, all to no avail. Last week I went back to the dealer, who provided me with a 10/2011 official Jeep procedure for inputting presets in a very specific manner vis-a-vis the 1/2 driver settings. Unsurprisingly, that, too, went nowhere; indeed, if anything it made matters worse, with sat presets now disappearing almost daily.
Back to the dealer again today, this time having a huddle with the specialist they have for media center issues. I decided to go for broke and request they pull a new unit from the sales lot, but as expected that was politely declined.
But from our extensive discussion I learned that our speculation in this thread that they replace defective RHR units (and presumably other media centers) with refurbs is correct. Indeed, they're not even Chrysler or Harmon-Becker refurbs, but rather emanate from an independent outside vendor. (I forget the name, it's one-syllable like Cess or something.) Too, it turns out Chrysler has an ironclad policy never to replace a defective unit with a new one, only a refurb from this vendor
. As an aside, the replacement was originally described to me as "new, not a refurb," but they backed off that when I showed them the hardware system version.
They have another customer who has had five replacement RHR units (nav/voice command issues), so Chrysler may be about to authorize sending a new unit for the next replacement. So the dealer has raised the status of my problem to "Star" and feels there's a decent chance they can get two new units at the same time: one for me, one for the other customer. I should hear back sometime next week.
So, out of this hassle has come a tidbit of knowledge: If a radio needs replacement, you'll get one refurbished by an outside vendor unless somehow your case is so unusual that it gets bumped up to a higher status. If you have the same results I've had with these refurbs, you may wish you'd kept your original radio!