Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Audio/Visual/Navigation

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #13  
Old 01-08-2013, 07:49 AM
BuckeyeSRT's Avatar
Senior Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2011
Location: Home of the Buckeyes
Posts: 1,580
Thanks: 28
Thanked 26 Times in 26 Posts
Rep Power: 102287
BuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond repute
Re: ***RHR Navigation Map Enhancements***

Quote:
Originally Posted by ShyBoy View Post
Sorry to see that your dealer did not update your nav DB and I think that "unimatrixzer0" may be right in that once they saw that you had the latest software level, they thought you were good and stopped at that point.

According to the TSB, they have to ensure that the latest software level (2.126) is installed first before updating the nav DB.

I will schedule an appointment with my dealership but will not get to it for a few weeks. Hopefully, I will have better results.
I wonder if that is my issue because I still have 2.169
Going to update to 2.126 now
__________________

__________________
2012 BB Overland Summit
Like my company on Facebook ...please
https://www.facebook.com/TheSimmondsGroup
Twitter @simmondsgroup
Reply With Quote
  #14  
Old 01-08-2013, 10:55 AM
Member
 
Join Date: Aug 2012
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 768
Racer2c is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

I'm a little confused. How is version 2.126 newer than version 2.169? Also, step 8 of the TSB says the update requires a key. Since I bought my 730n through a third party does this mean I won't be able to obtain a key?
__________________

__________________
Reply With Quote
  #15  
Old 01-08-2013, 01:56 PM
BuckeyeSRT's Avatar
Senior Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2011
Location: Home of the Buckeyes
Posts: 1,580
Thanks: 28
Thanked 26 Times in 26 Posts
Rep Power: 102287
BuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond repute
Re: ***RHR Navigation Map Enhancements***

NEW software application version MyGIG RHR-RHP-RHW / 2.169
Read SOX post #225
__________________
2012 BB Overland Summit
Like my company on Facebook ...please
https://www.facebook.com/TheSimmondsGroup
Twitter @simmondsgroup
Reply With Quote
  #16  
Old 01-09-2013, 09:51 PM
Member
 
Join Date: Jan 2013
Posts: 43
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 668
unimatrixzer0 is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

Assuming you can find a download of the database update has anyone tried inputting their VIN here? I know it says for dealers but I'm curious if it would just generate your activation code or require some dealer codes to identify yourself.

Chrysler RHR Activation
__________________
Reply With Quote
  #17  
Old 01-23-2013, 10:22 PM
Member
 
Join Date: Jan 2013
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 613
aqualite75 is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

I signed up to this site to share my experience. My wife has a 12 Durango R/T and after finding this TSB I checked her database (which I knew was outdated) and saw that it was under the threshold. We scheduled time at the dealer and dropped it off. I explained to them the TSB existed and though they seemed to understand we got a phone call 10 minutes after we left telling us that they are not responsible for updaing the navigation database. Under normal circumstances this is true and I understand this fact, however in this case it seemed they didn't even look. I disagreed with their position and provided the TSB number. The service tech informed me that he would check with his service manager and let me know the results in about 15 minutes. I received a second phone call that they looked up the TSB and it was only a radio update. I then explained again that there is a second part to the TSB that specifically deals with the navigation database on model year 12 vehicles where the database is under 4.3.1 so I asked them if they checked the VIN. They had not at that time so I requested they do so. If they had come back and said the VIN was not accepted I would have understood that, but at that point it had not even been checked. They agreed to go ahead and check the VIN and would call me back with the results. Later in the afternoon we had not heard from them so we called and sure enough the VIN was part of this TSB or that is what we have been lead to believe, however it did not show up in their application. The problem was, they had not been provided the updated DVD which makes me question if they had even received the TSB in the first place. I would have thought that a TSB like this would have come with require disk. Who knows, could be lost in someones mailbox. In any event, they had to order the disk and will call us when it comes in. I know its not standard operating procedure to update navigation databases on vehicles but clearly this seems to be an exception.

BTW, I have an 11 SRT Challenger and received my navigation disk today. When I updated it isn't the very latest database (I have a Garmin as well from a previous car). For comparison sake, the latest Garmin City Navigator is 2013.30. The Navteq DVD seems to be the same as the previous Garmin 2013.20. I have a new tollway with two new interchanges that were built recently by my house plus a few other minor road changes. The interchanges are now both complete, however 2013.30 includes the second new interchange while 2013.20 did not. I have no idea how these versions correlate to the Navteq update disk version.

Lastly to address unimatrixzer0, I thought about doing this but don't want to screw anything up. I am just going to let the dealer finish out the service ticket.
__________________
Reply With Quote
  #18  
Old 01-23-2013, 10:29 PM
Member
 
Join Date: Jan 2013
Posts: 43
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 668
unimatrixzer0 is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

I think there may be a misunderstanding regarding this TSB. IMO seems to only address the folks who received the complimentary DVD with the free update. I typed in my VIN at the link above and it says my VIN isn't included in the RRT.

Dealer also said this TSB didn't apply for me. They checked my VIN and even called NAVTEQ who wouldn't give them a complimentary code for the update because my VIN didn't qualify.
__________________
Reply With Quote
  #19  
Old 01-23-2013, 10:39 PM
Member
 
Join Date: Jan 2013
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 613
aqualite75 is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

What is your build date?
__________________
Reply With Quote
  #20  
Old 01-23-2013, 11:13 PM
Member
 
Join Date: Jan 2013
Posts: 43
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 668
unimatrixzer0 is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

October 2011

Quote:
Originally Posted by aqualite75 View Post
What is your build date?
__________________
Reply With Quote
  #21  
Old 01-23-2013, 11:39 PM
Member
 
Join Date: Jan 2013
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 613
aqualite75 is on a distinguished road
Re: ***RHR Navigation Map Enhancements***

Hmm, that's the build date of our Durango.
__________________
Reply With Quote
  #22  
Old 03-11-2013, 07:27 AM
BuckeyeSRT's Avatar
Senior Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2011
Location: Home of the Buckeyes
Posts: 1,580
Thanks: 28
Thanked 26 Times in 26 Posts
Rep Power: 102287
BuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond repute
Re: ***RHR Navigation Map Enhancements***

Well, after my third visit to the dealer...The service guy gave me a funny look and said "you now have the latest map software" I asked what version and he showed me .126 and I just shook my head. I guess (very early build 2012) I dont qualify.
__________________
2012 BB Overland Summit
Like my company on Facebook ...please
https://www.facebook.com/TheSimmondsGroup
Twitter @simmondsgroup
Reply With Quote
  #23  
Old 03-11-2013, 10:57 AM
Jim_in_PA's Avatar
Premium Member
My Jeep: 2012 5.7L WK2
 
Join Date: Jul 2012
Location: SE PA (central Bucks County)
Posts: 1,643
Thanks: 256
Thanked 71 Times in 55 Posts
Rep Power: 3638
Jim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond reputeJim_in_PA has a reputation beyond repute
Garage
Re: ***RHR Navigation Map Enhancements***

buckeye, my understanding was that builds from 1 Jan 2012 though 31 June 2012 qualified. What is your actual build date? At any rate, pull up that TSB linked to early in the thread and follow the instructions to go in and see what version of the firmware and maps are installed on your vehicle at present. Your service guy isn't doing you any favors by not communicating to you clearly, either. Maybe try a different dealer?
__________________

__________________
2012 Grand Cherokee Overland Summit - Winter Chill with New Saddle interior. 5.7L HEMI V8 - Nitto NT421Q "shoes"



Day-job...Telecom Technical Sales
Avocations...Woodworking, Equestrian, Food
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Navigation Map Display Quality 730/430 Patrick8917 Audio/Visual/Navigation 20 01-24-2013 12:03 AM
730N (RHR) Ė Navigation BarryB Audio/Visual/Navigation 2 07-27-2012 08:44 PM
Keep Navigation Map on but radio off? Fehhkk Audio/Visual/Navigation 4 05-24-2012 06:10 AM
730N RHR Navigation issues marknj57 Tech Tips DIY/How To 8 08-04-2011 08:25 AM
new 730N/Premium Navigation (RHR) Harry Audio/Visual/Navigation 2 12-11-2010 08:08 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 11:53 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community