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  #97  
Old 02-16-2011, 01:07 PM
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Re: Sirius Travel Link 430N

I just got a delightful call from Katie, who is with the "Continuous Quality Department" (probably a contractor). Her team handles callbacks for any owner comments on the 45-day survey that require follow up.

She was calling specifically to address my comments about the 430n and Travel Link. She had just received a memo which stated that 430n owners would receive an update (when available) on CD. We knew that.

She added (still reading from the memo) that 430n owners would receive Travel Link for the balance of their Sirius trial subscription, PLUS an additional year of Travel Link. This was a new make-good perk that I had not heard before. Assuming the updater really does activate the TL feature, I think that this will be a more-than-adequate resolution by ChryCo. But let's get that updater happening...first things first.
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  #98  
Old 02-16-2011, 03:50 PM
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Re: Sirius Travel Link 430N

Quote:
Originally Posted by Cperez View Post
I just got a delightful call from Katie, who is with the "Continuous Quality Department" (probably a contractor). Her team handles callbacks for any owner comments on the 45-day survey that require follow up.

She was calling specifically to address my comments about the 430n and Travel Link. She had just received a memo which stated that 430n owners would receive an update (when available) on CD. We knew that.

She added (still reading from the memo) that 430n owners would receive Travel Link for the balance of their Sirius trial subscription, PLUS an additional year of Travel Link. This was a new make-good perk that I had not heard before. Assuming the updater really does activate the TL feature, I think that this will be a more-than-adequate resolution by ChryCo. But let's get that updater happening...first things first.
I hope that they actually do come out with a firmware update, but I've had many different new cars with issues like this where everyone is hopeful that the manufacturer will release a firmware update, but it has never happened on any of them. Overall the 430N is great, but the stereo bluetooth (A2DP) has issues with the iPhone 4 unless you turn the screen on the phone off. Also, you get an error when connecting the iPhone 4 via USB. These are the two issues I'm hoping get addressed if they release new firmware for the 430N. Both of these things work fine on my phone in my other car.
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  #99  
Old 02-16-2011, 08:33 PM
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Re: Sirius Travel Link 430N

Was at the dealer today for some issues, and asked for the radio enhancement update that has been referenced in other threads. Service dept. had no idea what I was talking about, and said they even called Chryco, and still they had no clue. Bruce
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  #100  
Old 02-16-2011, 09:41 PM
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Re: Sirius Travel Link 430N

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Originally Posted by vikingdave View Post
I hope that they actually do come out with a firmware update, but I've had many different new cars with issues like this where everyone is hopeful that the manufacturer will release a firmware update, but it has never happened on any of them.
I'm frankly only mildly interested in how this turns out. I'm passing along what I hear from reasonably reliable sources in case others are also interested. If I was told by ChryCo that the 430n is not getting updated now or ever, I'd still be happy with my rig. I've figured out workarounds that are doing it for me.
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  #101  
Old 02-20-2011, 07:45 AM
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Re: Sirius Travel Link 430N

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Originally Posted by WK2 Rover View Post
Last week I got a call from the dealership that the firmware update for the 430N was available. I brought my Jeep in at lunch for the update. After 1.5 hours they had done nothing because they didn't know what to do. At 2.5 hours they realized the update that they had received was not for the RHB.

The manager apologized for the confusion, and admitted they have too many radio options and configurations, and performing this type of service is not their area of expertise. Electronics software updates are my area of expertise, and at this point I would rather just get the DVD sent to me directly and do it myself.
Very similar experience for me yesterday. I took my Jeep in for a 1:00 appointment for the dealer to update the radio to fix the Travel Link issue, iPod Nano connectivity issue & issue with artwork files for CD's loaded onto HDD. After an hour they ask me to show them the issues I was having, they didn't know what Travel Link was and they have opted to change out the radio (LOL). What a waste of money! I am not impressed with the knowledge of this dealership in Huntsville Alabama.
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  #102  
Old 02-20-2011, 11:26 AM
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Re: Sirius Travel Link 430N

yesterday, i called sirius customer support about the problem of no travel link on the 430n radio. I have a 2011 jeep GC overland with the 430n RHB radio. She eventually found a november 2010 note in her manual saying that at the present time, Travel Link is not compatible with the 430n radio (the RHB and one other version that i can't recall), but that there would be a January 2011 update! So, she said, Call your jeep or chrysler dealer for the update. of course, the dealer says to call sirius....

anyway, maybe the update will issue in the next few weeks.

jeff
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  #103  
Old 02-21-2011, 08:09 AM
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Re: Sirius Travel Link 430N

My Sirius traffic works.. The icon is there
As I'm on a trip the road colors change based on the traffic and it adjust the eta based on traffic ahead and it has even told me to detour based on traffic and it displays icons for construction ahead or even an accident..I think this is what your referring to. I took delivery of my overland nov of 2010
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  #104  
Old 02-21-2011, 08:45 AM
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Re: Sirius Travel Link 430N

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Originally Posted by ncollado View Post
My Sirius traffic works.. The icon is there
As I'm on a trip the road colors change based on the traffic and it adjust the eta based on traffic ahead and it has even told me to detour based on traffic and it displays icons for construction ahead or even an accident..I think this is what your referring to. I took delivery of my overland nov of 2010
Sounds like you have a 730n RER unit (check in lower right hand corner for 3-letter code). The issue is with the 430n RHB unit.
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  #105  
Old 02-21-2011, 09:45 PM
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Re: Sirius Travel Link 430N

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I just noticed this as well and I will be calling my dealer to find out what is going on. I was told by the dealer I had 1 year along with what the sticker said. Really disappointed that I have to do this, my wife who bought a Dodge last year had no issues with having the 1 year.
Just wanted to provide an update to this. Similar to what others had happen, my dealer called Sirius and they added a year to when it would have expired 04/2011, now the new expiration date is 04/2012. Relieved to know they would not just say sorry now go pound sand. Now only if we could get this darn update to the 430N.
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  #106  
Old 02-23-2011, 12:24 AM
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Re: Sirius Travel Link 430N

Chryco called today about the 430N. Was told that an update is forthcoming by April, and that a notification card would be mailed to all 430N owners when the update is available at the dealer. It is supposed to provide Travel Link and some other fixes for phone compatibility issues. We'll see. Bruce
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  #107  
Old 02-24-2011, 10:33 AM
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Re: Sirius Travel Link 430N

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Originally Posted by BimmerAgent View Post
Chryco called today about the 430N. Was told that an update is forthcoming by April, and that a notification card would be mailed to all 430N owners when the update is available at the dealer. It is supposed to provide Travel Link and some other fixes for phone compatibility issues. We'll see. Bruce
I just got a call from a "Jeep service representative" (presume the same folks from Chryco) with similar info. They must be reading from a script. The message was: a letter will be sent out to registered Jeep/430N owners sometime in April advising them that they should contact their dealer to have an update installed. I asked if this update method was going to replace the disc that we were originally told would be mailed directly to owners - first in January, then February, then March. The rep wasn't sure whether we would also get a disc in the mail or not. The biggest news she had to offer was that the Sirius satellite radio IN ADDITION TO the Travel Link would be extended to April 2012. I think that's the first we've heard that satellite radio would also be extended. Fingers crossed!
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  #108  
Old 02-24-2011, 02:58 PM
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Re: Sirius Travel Link 430N

^that'd be nice!
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