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  #1  
Old 06-24-2015, 10:53 PM
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Sirius XM Acquiring signal?

Started yesterday Sirius XM not working. Getting message (acquiring signal) Just got off the phone with them and they did a refresh but it didn't help. They said I need to take it to the dealership. My subscription is up to date, everything else is working fine just not XM. Has anyone else had this problem?

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  #2  
Old 06-27-2015, 04:22 PM
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Quote:
Originally Posted by Paullee01 View Post
Started yesterday Sirius XM not working. Getting message (acquiring signal) Just got off the phone with them and they did a refresh but it didn't help. They said I need to take it to the dealership. My subscription is up to date, everything else is working fine just not XM. Has anyone else had this problem?


There is a TSB that just came out for something like this. They replace the antenna. Go to www.wk2jeeps.com and under technical service bulletins and recalls you will see the TSB recently listed for poor radio reception
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Old 06-27-2015, 04:56 PM
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Re: Sirius XM Acquiring signal?

Quote:
Originally Posted by sanitarium16 View Post
There is a TSB that just came out for something like this. They replace the antenna. Go to WK2Jeeps.com - 2011-2016 Jeep Grand Cherokee and under technical service bulletins and recalls you will see the TSB recently listed for poor radio reception

Thanks for the link. I am hoping that it is just antenna replacement. It says in the bulletin
(SYMPTOM/CONDITION:
A customer may experience, SXM (Sirius/XM) radio has intermittent muting)

My XM went out and never came back on. I am surprised I didn't get more responses. I guess no one else is having this problem. Jeep goes to dealership on Wed.
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Old 06-28-2015, 10:16 AM
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Re: Sirius XM Acquiring signal?

There have also been solar flares lately that may be affecting Sirius just like they are affecting GPS performance. But total loss of signal does point toward something localized in the vehicle.
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Old 06-28-2015, 10:49 AM
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Re: Sirius XM Acquiring signal?

There are two separate issues with Sirius XM performance...

Acquiring Signal: Losing the signal in areas where you wouldn't expect to. There are no terrain features present to block the signal... hills, buildings, bridge overpasses, etc. That issue is corrected with the antenna TSB.

XM Service Loading, Please Wait: Random, without warning, dropouts that will take Sirius offline while attempting to reload or reacquire a connection to the service itself. This will mute sound and take down all of your channel presets and other controls related to Sirius for a minute or so until connection is reacquired.

I had both of these issues on mine. The antenna TSB solved the acquiring signal issue with nothing further needing to be done.

My XM service loading issue was a different matter. The dealer updated my U-Connect software and worked with the Sirius sat techs to go through all of the resets and resubscribing of my radio ID. They also ordered a new 8.4AN radio for me.

Funny thing was in the days I waited for the radio I never once experienced the reloading issue, which was a daily occurrence. Never experienced it again after the radio replacement. So I can't say what procedure actually solved that problem.
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Old 07-01-2015, 05:04 PM
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Re: Sirius XM Acquiring signal?

So disgusted right now! Brought Jeep in today to dealership for no satellite signal. Just got off the phone figuring I was going to pick up the vehicle and now they tell me they tried to do some kind of flash up-date and the unit is locked up! AC isn't working either. They ordered me a new radio which will take 3 days to get in that puts me into the weekend. The service manager couldn't give me an answer as to when my car will be repaired. I live in South FL and no way in hell am I driving with no AC in this heat for a week or more! I wound up renting a car under the maxicare service contract but that's only good for 5 days then the rental comes out of my pocket! Also concerned about them having to take the dash apart to put new radio in! Needless to say it hasn't been a good day!
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Old 07-01-2015, 08:05 PM
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Re: Sirius XM Acquiring signal?

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Originally Posted by Paullee01 View Post
... Also concerned about them having to take the dash apart to put new radio in! Needless to say it hasn't been a good day!
while the rest of your story is a big PITA and would annoy me to no end-
changing the radio is trivial so dont worry about that bit-

they pop the console trim and then there's 4 bolts holding the radio and the whole flatish thing (sort of like a really thick tablet computer) pops right out. A wiring harness and a few antenna connectors to undo. Then do it all in reverse. It's maybe 15 minutes total.
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Old 07-01-2015, 09:10 PM
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Re: Sirius XM Acquiring signal?

Quote:
Originally Posted by michaelk View Post
changing the radio is trivial so dont worry about that bit-

they pop the console trim and then there's 4 bolts holding the radio and the whole flatish thing (sort of like a really thick tablet computer) pops right out. A wiring harness and a few antenna connectors to undo. Then do it all in reverse. It's maybe 15 minutes total.
Thanks for the heads up on the radio install
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Old 07-14-2015, 05:25 PM
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Re: Sirius XM Acquiring signal?

UPDATE: Radio was replaced with new one. Now not only does Sirius not work (acquiring signal) my navigation doesn't work either. It's at least 200 feet off....Tommorrow I go back for radio #2
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Old 07-15-2015, 03:25 AM
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Re: Sirius XM Acquiring signal?

There's a Tsb for the satellite signal.
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Old 07-18-2015, 10:30 AM
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Re: Sirius XM Acquiring signal?

Dropped Jeep off at the dealership yesterday (friday) at Arrigo in West Palm Beach FL one of the largest Chrysler-Jeep-Dodge dealers in the US for the 4th time. I'm hoping I'm wrong but since I haven't heard back from them I'm going to assume there's another problem with the 2nd new radio. Or they just don't know how to fix the problem. I'm going to wait until Monday to call them. Last time they had my Jeep for 7 days. I can't believe I am going through all of this just for a radio replacement. If the problem is not taken care of I'm not sure what my next step should be... Go to another dealership? Complain to Jeep? Any opinions/recommendations would be appreciated!
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Old 07-18-2015, 06:22 PM
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Re: Sirius XM Acquiring signal?

Open a star case with chrysler customer support who will then follow up with the dealer on your behalf which usually lights a fire within the service department. Also trying another dealer wouldn't hurt.
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