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  #1069  
Old 08-05-2013, 06:47 AM
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Re: UConnect 13.19.0 - Unofficial

My poi nav search is grayed out. 13.19.0 8an radio.
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  #1070  
Old 08-05-2013, 06:59 AM
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Re: UConnect 13.19.0 - Unofficial

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Originally Posted by flashbang View Post
My poi nav search is grayed out. 13.19.0 8an radio.
I had that happen. That was the first time I pressed the assist button for help, only to get the 'vehicle not registered' message. While I was on the phone giving the uConnect rep the info so she could look into the assist button problem, the poi nav came back to life.

The rep said that she had not done anything, and at that point the assist button was still not working. I have not noticed any more trouble with the poi nav search, although I don't use it every day.


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  #1071  
Old 08-05-2013, 07:21 AM
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Re: UConnect 13.19.0 - Unofficial

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Originally Posted by not_too_shabby View Post
Although my system hasn't frozen up or restarted since 13.19.0, it has been taking longer lately for the navigation to be used, sometimes 30+ seconds after starting the car. Showing me this screen that the navigation is being activated. Occasionally the screen would not respond until I used voice commands to select a different option. Today, it showed the map and then went back to navigation is being activated and it wouldn't go away. The system was somewhat functional, but I couldn't get the message to go away. Even turning the car off, opening the door, waiting for it to go to sleep, didn't fix the issue. I'm sure it will be fine in a couple hours, but it would be nice to have a car where I could rely on the nav system to be functional when needed.


One thing I have also noticed is that often when I start the car, the uconnect button just says settings and then it switches to the uconnect after a few seconds. It seems like this has to happen before the nav becomes activated. I also don't have any of the apps until the uconnect data downloads.
Sounds like you might need a new radio too...meanwhile, if it gets stuck press and hold MUTE + BROWSE untill the screen goes dark. Its an easy way to reboot, instead of waiting to shut down the car etc..


Quote:
Originally Posted by schmieg View Post
The only problem I've been having lately is that the voice command button takes about ten minutes after starting the car to work. UConnect said that's a hardware problem, but I don't yet agree. I plan on reinstalling 13.19 this week and reinstalling the apps to see if that resolves it. It worked fine when I first installed 13.19 and then developed slowly later.
!!!! Ten minutes? does it always take that long? or just sometimes?

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Originally Posted by lml52169 View Post
I dont know what to do. I had a new radio installed 7/29 and on 8/2 i got the phone needs service msg, on 8/3 i list all the radio presets, on8/4 usb no longer works. Also it seems the temperature is about 4 to 6 degrees cooler than what it really is outside. I have version 13.19.0 software on there. Also since new radio installed i hear like a staticky crunchy noise every once in a while. Gotta call dealer today. Do u think a software reload or update and check wiring?
My guess is that they put an old radio in (one built before 6/12/2013) - thats my fear.
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  #1072  
Old 08-05-2013, 09:06 AM
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Re: UConnect 13.19.0 - Unofficial

It always takes about ten minutes now before the voice command button starts working. Today, after two weeks, I lost the assist function again. I reainstalled the apps, but haven't had a chance to see if that brought it back. This time it wasn't a not registered message, but the screen just went to the apps screen when I pressed contact UConnect Service and the green light stayed on. To get it to turn off, I had to shut the engine down, open the door and close it and wait for the radio to power down. When I started things up again, the Assist button on the mirror was not lit. Now I have to check it to see if it's working again, but, first, I have a doctor's appointment.
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  #1073  
Old 08-05-2013, 09:48 AM
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Re: UConnect 13.19.0 - Unofficial

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Originally Posted by schmieg View Post
It always takes about ten minutes now before the voice command button starts working. Today, after two weeks, I lost the assist function again. I reainstalled the apps, but haven't had a chance to see if that brought it back. This time it wasn't a not registered message, but the screen just went to the apps screen when I pressed contact UConnect Service and the green light stayed on. To get it to turn off, I had to shut the engine down, open the door and close it and wait for the radio to power down. When I started things up again, the Assist button on the mirror was not lit. Now I have to check it to see if it's working again, but, first, I have a doctor's appointment.
i think you need a new radio... do u get the "Phone service" 911 message?

if you need to reboot, instead of waiting for the car to shut off... press and hold the MUTE + BROWSE buttons till the screen goes dark. then it will boot back up.
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Old 08-05-2013, 10:31 AM
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Re: UConnect 13.19.0 - Unofficial

I must have gotten an update today, because while driving I got an error a few times...the radio rebooted...and the APPS are there again. Pandora, etc. Couldn't get the data from Uconnect while vehicle was in motion. Will check it out on my way to work. Did anyone else get a PUSH update today that puts the apps back up. (Media apps).

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  #1075  
Old 08-05-2013, 11:06 AM
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Re: UConnect 13.19.0 - Unofficial

At the dealer now having them look at the radio and the transmission (TSB). The service manager comes and tells me there is an update SW. I ask him if it is higher than 13.19 and he says "Yes, it just came out." I said OK we will see and he then left. It just came out for them but has been out for us for awhile now. We'll see what he says.
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  #1076  
Old 08-05-2013, 11:20 AM
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Quote:
Originally Posted by SnoFire View Post
At the dealer now having them look at the radio and the transmission (TSB). The service manager comes and tells me there is an update SW. I ask him if it is higher than 13.19 and he says "Yes, it just came out." I said OK we will see and he then left. It just came out for them but has been out for us for awhile now. We'll see what he says.
Good stuff Sno,let us know what happens
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  #1077  
Old 08-05-2013, 11:30 AM
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Re: UConnect 13.19.0 - Unofficial

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Originally Posted by SnoFire View Post
At the dealer now having them look at the radio and the transmission (TSB). The service manager comes and tells me there is an update SW. I ask him if it is higher than 13.19 and he says "Yes, it just came out." I said OK we will see and he then left. It just came out for them but has been out for us for awhile now. We'll see what he says.

Snow, there may be some miscommunication about which software. The tranny SW update just came out a few days ago. 13.19 has been available to dealers for at least 45 days, maybe longer. My GC goes to dealer tomorrow afternoon to have radio checked out for replacement.
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  #1078  
Old 08-05-2013, 11:34 AM
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Re: UConnect 13.19.0 - Unofficial

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Originally Posted by AZhiCntry View Post
Snow, there may be some miscommunication about which software. The tranny SW update just came out a few days ago. 13.19 has been available to dealers for at least 45 days, maybe longer. My GC goes to dealer tomorrow afternoon to have radio checked out for replacement.
Oh I hear you on that one. They don't think people have access to this stuff until after they do, so to them it is NEW software were we had it for about a month or so. I will verify when he comes back and I can look at the vehicle. I'll update then.
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  #1079  
Old 08-05-2013, 12:02 PM
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Re: UConnect 13.19.0 - Unofficial

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Originally Posted by StaticFX View Post
i think you need a new radio... do u get the "Phone service" 911 message?

if you need to reboot, instead of waiting for the car to shut off... press and hold the MUTE + BROWSE buttons till the screen goes dark. then it will boot back up.
No, I don't get that message (or many others for that matter). It does tell me now and then that the handsfree system is ready, but I've never seen the Voice Control System messages which someone else spoke of. I used to see a Nav initiating message, but I don't often see that anymore either. Everything else seems to be working fine and I spoke with Assist for about ten minutes today. They still say the voice control is hardware; I still don't think so.
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  #1080  
Old 08-05-2013, 12:19 PM
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Re: UConnect 13.19.0 - Unofficial

Update: Well I left the dealership feeling like they are so far behind on the times. The update that the tech got was the same 13.19. As well, they didn't even know about the Tranmission TSB and didn't have the software for it either. They told me that since I had the 13.19 software already, there was nothing they could do for me at this time. I'm kind of pissed by that but also ok with it since I haven't gotten the Service Phone issue in a long time and the UConnect Assist has now been working fine for the past 2 weeks. I can't wait for the dealer survey to come out so I can knock them on that atleast...
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