Jeep Garage  - Jeep Forum banner
283K views 2K replies 174 participants last post by  655321 
#1 · (Edited)
Updated: July 12th 2013 @ 9:17am EST

Due to some issues with complaints filed with Mega we have needed to move the software to our Premium Member section. I have left all of the information below for reference should you need to visit your dealer.

I have labeled this as an Unofficial release simply because I do not act as a representative of the provider of the software. I will as usual also caution you that you should *Use this at your own risk* and if you are more comfortable you may visit your Local Dealer and Reference STAR Case # S1308000211 and your dealer will load the software under warranty.

You must know the option code of your radio in order to get the correct update. The following fixes are in this update and specifically in speaking with a team of Sirius Radio engineers deals with some problems that have been reported in the Grand Cherokee. There has been site visits by Sirius XM to dealers in order to verify the Sirius Radio fixes.

Thanks to Milous for providing the fix list:

Primary Enhancements:
Corrects screen wording errors
Corrects HD default to "on" at startup
Navigation performance enhancements
Improved radio response times
Corrects battery drain due to failed radio registration
Corrects Voice recognition would not start correctly
Improved HD radio seek
Corrects Driver’s memory function causes SiriusXM failure
Improved SiriusXM Performance
Corrects radio heated seat controls
System stability improvements
Corrects for “please insert USB” at boot mode
Improved user experience at high ambient temperature​
Prevents GPS module failure

Other Fixes:
Corrects loss of vehicle navigation location
Corrects incorrect compass direction
Fixes Lockup and or Shutdown of Touch Screen (RA3/RA4)
Additional behaviour updates directly from customer feedback

*** I have not verified if this has any impact on the Remote Start A/C issues and was told "not likely but not sure" ***

This will be my last post of unreleased software openly to JeepGarage, any future software releases including for other radios etc. will be available to JeepGarage supporters only. If there are Premium Members currently of JeepGarage that are also RAM owners I have posted the 2013 RAM instructions in a Premium Members thread. This is a great community and I personally know that these communities require support. This is my little way of a soft nudge to encourage that.

Unlike the prior release this is universal to either a MAC or PC as it is the RAW file. The instructions will seem very familiar to others who did 13.15.4 but you will see the file is not zipped in this case. Please read and follow the instructions I do not want to answer questions for things listed in the instructions. Please make sure to use a BLANK USB STICK. If you used this stick for the other update MAKE SURE YOU DELETE everything on the stick including the LOG file. I know this update will fit on a smaller memory stick.... DO NOT DO THIS, follow the instructions 1GB is the minimum and there is a reason as there is read/write during the update procedure.

Lastly when you read the instructions you will see that this is a customer authorized update. IF the update fails you can take it to your dealer and please know THIS WILL NOT FIX HARDWARE ISSUES. If there is a hardware issue with your radio this won't fix it and you will still need to have your radio looked at by a CDJ Dealer. I have noted that this fixes Freezing and Restarts of the Touch Screen HOWEVER I also know there were a small number of radios with hardware problems that this update will not fix but if you have these issues it is certainly what the dealer will attempt prior to any radio replacement being ordered.



*** Software Upgrades have been posted to the Premium Members section ***

POST UPGRADE NOTES:

-You may notice in the update process or after the update that "APPS" and or "SETTINGS" are interchangeable. Post update a "Registered" system will revert back to "APPS" once connected for a period of time.
-Shortly after the update is completed on an activated radio it is possible there may be a restart of your system separate from the update as APPS reconnect and or update.
-There appears to be a number of performance updates including to the FOBs detection and association. If you see unusual changes in presets on your radio, check which fob you are using.
-Not all fixes and or upgrades to the software are listed specifically. If you have a concern with a functionality of your radio it may have been addressed but not listed here.
 

Attachments

See less See more
#582 · (Edited)
All of a sudden, the red light on the mirror turned on. So i pressed the assist button to see what it meant. Says no subscription and to call. So i call. THe lady said i am all set and signed up.
She transfers me to hardware.. they tell me to bring it in. Meanwhile i notice the clock has not updated in 30+ mins?

So, i waited 30mins.. started it back up Clock is working, red light is gone... Assist still says no subscription and doesnt connect.

GPS works, good signals... it can locate me
APPS button has 3G and 3 bars...

They are now creating a ticket for me.

Any one else have this happen?
 
#585 · (Edited)
Libby,

This is the Thread about Uconnect updates, so my comment was about with this software. Many people with Verizon on Note 2 and with 13.19.0 have said they have an issue. It is reasonable to say that the Verizon version of the phone running their custom firmware may have an issue working with 13.19.0. Other people with note 2 and other carriers are not having the same issues.
 
#592 · (Edited)
Sorry, calmer now.

It was adthebadstud... what the dealership did was completely wrong. I have no idea why they would take that path, when there is instructions that have been sent out for how to deal with the errors etc.

As for DTC (Diagnostic Trouble Code). As in people keep getting told there is no error codes, so there is no problems and again there is a specific instruction set on how to deal with these problems recently. The problems have been identified, and 13.19.0 fixes almost everything wrong in the software (some features need to be worked on like text but the failures are fixed). There is a set process to look at the hardware problems and a procedure to look after the complaint... as in FIXED!

I can't say anything else about it, but now you see why I am mad. If there was a fix for a hard shifting transmission and the dealers were telling people "here try this untested theory" I would be just as mad.

That is all, just hate to see someone's time wasted.
 
#593 ·
Sorry, calmer now.

It was adthebadstud... what the dealership did was completely wrong. I have no idea why they would take that path, when there is instructions that have been sent out for how to deal with the errors etc.

As for DTC (Diagnostic Trouble Code). As in people get getting told thre is no error codes and again there is a specific instruction set on how to deal with these problems recently. There problems have been identified, 13.19.0 fixes almost everything wrong in the software (some feature need to e worked on like text but the failures are fixed). There is a set prrocess to look at the hardware problems and a procedure to look after the complaint... as in FIXED!

I can't say anything else about it, but now you see why I am mad. If there was a fix for a hard shifting transmission and the dealers were telling people "here try this untested theory" I would be just as mad.

That is all, just hate to see someone's time wasted.
Thanks willx it is annoying that I feel like I know way more about the issues than the people who are "working" on them. However, I haven't gotten the "vehicle phone requires service" message except for one time, my issue has been more with the assist button not working saying I'm not subscribed and then other features not being subscribed.

It also sucks having to waste my time going into the dealership when they either don't know or don't care what they are doing... It baffles me that their "software update fix" to my radio as far as allowing me the option to send a text message was to downgrade my software from 13.19 to 13.15.4. Now the people at uconnect told me not to update it yet because at least the texting is working now but not everything else with uConnect access and they don't want to screw that up. I've had a ticket with them for about 2 weeks now!
 
#594 ·
I believe Lankness had texting working on 13.19.0 pretty well. There is likely still an issue with message history. 13.15.4 is WAY better than the original, just that the instructions are fairly specific. The fact you had even seen service phone once is probably the same issue as the loss in "sync" with Access.

Anyway, keeping an eye on this.
 
#595 ·
I agree that the message history is an issue with the texting. However, my issue was that the little box underneath "inbox" that says "new message" wasn't even there. It didn't exist. Voice recognition of "Send a message to..." or any other form just didn't understand. When receiving a message the "reply" button was greyed out whether I was moving or not. It was as if the feature was totally deleted from my vehicle.

After they did the software downgrade, the feature is back and works normal and the number of messages have been roughly the same as I now delete threads when I am done.

However, I still am "unsubscribed to uconnect access" as far as my vehicle knows for all other access features. And the people at uconnect double check every time i call in and inform me that I am subscribed until April 2014.

I think I might start going to a different dealership for any service. These guys don't actually seem to LISTEN to the problem I explain even when I have what is a reported fix.

You all have been very helpful even though I don't post a lot, I figure I might start now since I might have some of the same issues as others, but nobody knows unless we voice concerns!
 
#596 ·
Willx, IIRC, you mentioned a while back that the service phone message is related to the sierra wireless module and a firmware update is needed above and beyond just running 13.19.

I just want to make sure that I am 100% "armed" when I do go to the dealer. Also, is that firmware update to the dealers yet that you are aware of?

I have a feeling that damn red light is going to really annoy be if it stays on at night...

Thanks.
 
#597 ·
I asked my wife and she said it said "phone service required" - I will wait to see if it happens again (since people are saying it happens repeatedly), if it does, i will get it replaced as per Willx. I wont be surprised since the radio was on 13.05 so it an original.

where do i find the build date? im curious how long this one sat around lol
 
#599 ·
Your dealers service department should be able to tell you per looking up the vin.

This is where I am confused on the service phone issue. My jeep was built after 6/15 and should have the new hardware in it and came with 3.19 as well, yet I get this error as well.
 
#600 ·
the app??
doesnt have anything to do with the Uconnect app. Just BT

try removing the phone from the uconnect settings (phone > setting > hit the gear)

then delete the uconnect listed in the bluetooth on the phone.

Re-Pair. Im guessing this is only an issue with the uconnect. hopefully will be fix in the future.
 
#604 ·
WSJ says the Iphone WOW effect is going away because 77% of people already have Iphones of some type and Sammy is down 17% and Iphone more. If it aint broke, don't fix it. Roll back off beta and see if that solves your problem and let some one else be the pig
The only reason I am on W8 is because my cat distroyed W7 :(
 
#612 ·
Upgraded from 13.15.4 to 13.19.0 and so far so good. Only had a few minutes with it. A couple of cool new features.

I have memory seats linked to key fob for wife and me. Screen now says "restoring settings for memory 1" when I use my fob and 2 for hers. Nice touch so you know it works.

Also radio presets are now separate per memory setting. I have my presets, she has hers.

No luck getting text from iPhone 5.

That is all I have had time for.
 
#616 ·
StaticFX, make sure you let us know how your service experience goes.

Thanks!
Will do! I have a bad feeling im going to get the "we didnt find anything" bs.. and im going to have to argue lol. The main service writer at the local dealer is kind of an.... he's set in his ways and doesnt like it if you tell him what needs to be done.

I updated to 13.19.0 about 2 weeks ago. Everything has been working fine until today. First thig I noticed is that the clock displayed the wrong time. Next I noticed that the gps was not showing my current location. I parked, turned off the engine, opened the door, waited a few minutes and then restarted. Things sermed to corrrect themselves but I received the dreaded 911 message. I repeated the shutdown and startup process again. No more messages and everything is working.
Gene, I think you are in the same boat as me. You need to bring it to the dealer and have them replace it.
 
#615 ·
I updated to 13.19.0 about 2 weeks ago. Everything has been working fine until today. First thig I noticed is that the clock displayed the wrong time. Next I noticed that the gps was not showing my current location. I parked, turned off the engine, opened the door, waited a few minutes and then restarted. Things sermed to corrrect themselves but I received the dreaded 911 message. I repeated the shutdown and startup process again. No more messages and everything is working.
 
#618 ·
I also have v 13.19.0 loaded and have been having issues with the clock freezing and the Navigator not being accurate. I also notice that when this happens, the entire MEDIA section does not work either. Even though my phone is paired and incoming/outgoing calls will work, in the MEDIA section for the Bluetooth, it just will display "Connect Device". When this happens, I tried connecting my iPod and inserting an SD card, and everything in the MEDIA section just continues to display "Connect Device". The only way to resolve is to restart the vehicle after waiting several minutes OR doing a reset by pushing in and holding the MUTE and TUNE buttons.

I had the same issue before updating to the new software. I took my vehicle in already and the Service Department looked at it and they said everything seemed to be working as it should. It is quite frustrating. I'm thinking I will need to drive straight to the dealer while it is happening to prove to them that it is not working - we should not have to be doing this!
 
#619 ·
... I will need to drive straight to the dealer while it is happening to prove to them that it is not working -
While inconvenient, that is the best thing you can do for yourself and the dealer. They can then confirm the problem to Jeep and maybe get an idea what to test.

Just remember to leave the car running when you get there. :thumbsup:


---
 
#620 ·
Yes! I plan on doing just this...

I owned a 2011 VW Touareg before this and had an issue with the XM Radio. The only way they were able to resolve the issue was when I drove into Service while it was happening. Service never found any error codes and their computer diagnostics said the system was working. They replaced the Head Unit which resolved my issue then. This goes to show that we, as Jeep owner's, can have issues with our Nav systems that the Jeep Service Departments computer diagnostics may not find, or show error codes for.
 
#621 ·
Little tid bit of information on your Clock and GPS issues. That is the wireless card failing. It pulls some data from it and likely the cause.

I will repeat myself, it is not the update that causes this issue. If the card was going bad, it was going bad. The first step in the process for the dealer is to update to 13.19.0 and see what happens, anyone who has done this just skipped a step.

StaticFX can testify that the dealer must install 13.19.0 before a radio replacement will happen.
 
#623 ·
I'd have to agree because I just sent remote start request from phone to cool it off before lunch, 10 minutes later I get to car and its not running...

I guess I'll deal until first oil change and have it fixed then. Hopefully full set of witech flashes will be out also so they can do that too. Wonder if I tell them symptoms of radio issues and explain I'm on 13.19.0 if they will preorder part so I don't have to make second trip..

Sent from my SCH-I605 using Tapatalk 4 Beta
 
#622 ·
My 4X4 GC has been stuck in status I (which according to the inspection codes means "Built not approved") for the last 2 days. Since the build has the 8.4AN system which has caused so many problems, I am wondering if Jeep is sitting on doing anything until the gremlins are worked out. Est delivery date is 7/26 which leaves little time to make scheduled delivery????

In Bay At Facility 07/16/2013 12:59 PM EDT Avi - Vls Charlevoix Yard, MI
Adv Ship Notice to Dest Ramp 07/16/2013 12:59 PM EDT Avi - Vls Charlevoix Yard, MI
Bay Location Update 07/16/2013 01:38 PM EDT N/A
 
#625 ·
My 4X4 GC has been stuck in status I (which according to the inspection codes means "Built not approved") for the last 2 days. Since the build has the 8.4AN system which has caused so many problems, I am wondering if Jeep is sitting on doing anything until the gremlins are worked out. Est delivery date is 7/26 which leaves little time to make scheduled delivery????

In Bay At Facility 07/16/2013 12:59 PM EDT Avi - Vls Charlevoix Yard, MI
Adv Ship Notice to Dest Ramp 07/16/2013 12:59 PM EDT Avi - Vls Charlevoix Yard, MI
Bay Location Update 07/16/2013 01:38 PM EDT N/A
No issues with Radios in Production at the moment. As far as I know anything built after mid June should be problem free on the UConnect side.
 
#626 ·
Very strange thing this morning with NAV and the clock, and of all days I needed the NAV desperately to get me to my destination. Running the 13.9 with almost 4k on my speedo and never once have I had anything go wrong with the headunit. The NAV worked but had no clue how to get me to the destination, I was hoping to get to Needham but the NAV was taking me to Springfield somewhere. Also , the clock was out of sync with the GPS and would not advance, basically stuck at 6:15AM. Shut the car down for a few minutes and same thing, Called Uconnect care (useless) was told to stop at a dealer. Finally did get to my destination (old fashion way)and let the car sit for 2hrs, went out started it up and everything worked fine all the way back to work. Anyone else seeing this ?
 
#627 ·
Very strange thing this morning with NAV and the clock, and of all days I needed the NAV desperately to get me to my destination. Running the 13.9 with almost 4k on my speedo and never once have I had anything go wrong with the headunit. The NAV worked but had no clue how to get me to the destination, I was hoping to get to Needham but the NAV was taking me to Springfield somewhere. Also , the clock was out of sync with the GPS and would not advance, basically stuck at 6:15AM. Shut the car down for a few minutes and same thing, Called Uconnect care (useless) was told to stop at a dealer. Finally did get to my destination (old fashion way)and let the car sit for 2hrs, went out started it up and everything worked fine all the way back to work. Anyone else seeing this ?
OK,

That is 3 too many of a similar experience today... maybe something OTA??? Sorry folks my original assumption may have been incorrect on this issue. Normally I would have said it was your wireless card being goofy but I think this is number 3 today?
 
#628 ·
Willx - you aware of any issues on 13.19 and voice detection? I have yet to get an address recognized via voice; not a single one. I have tried the one-line input ("Navigate to 123 Street, Houston, TX") - I've tried to say "Navigate to" and then follow the prompts. Nothing works. It recognizes Texas, but other than that it sucks.

I really should take a video to show it. My wife thinks it is hilarious. Last night on the way to dinner I spent 10 minutes of the drive trying to get it to recognize. The one time it tried to actually determine a route, it tried send us to Rhode Island!

Just for fun, at the end I grabbed by Galaxy S4, said "Navigate to 1816 Westheimer, Houston TX" and it immediately recognized and threw up directions. I don't expect the UConnect to be as good, but it really is impossible for me at this time to do anything while driving via voice.
 
#633 ·
Willx - you aware of any issues on 13.19 and voice detection? I have yet to get an address recognized via voice; not a single one. I have tried the one-line input ("Navigate to 123 Street, Houston, TX") - I've tried to say "Navigate to" and then follow the prompts. Nothing works. It recognizes Texas, but other than that it sucks.

I really should take a video to show it. My wife thinks it is hilarious. Last night on the way to dinner I spent 10 minutes of the drive trying to get it to recognize. The one time it tried to actually determine a route, it tried send us to Rhode Island!
HAHA... damn that's good... please post the video.

Go to NAV screen press VR, Say "Enter Destination"

Read your detination like this.

1 - 2 - 3 Street, Houston Texas (not stringing the numners out but saying one,two,three Street. It will ask you to repeat once without the state for verification then it will plot.

It works pretty good, let me know if this does or does not help?
 
#630 ·
Not to be a debby downer BUT is anyone that is reading and following this thread, having upgraded to version .19 NOT having any issues? Does your blue tooth work as it should? No radio resets or clock freezes etc. I am tempted to try but don't want to open the door to more when my only nagging issue is bluetooth not staying paired and having to press the HD button everything. Knock on wood I have not seen any other reported issue.

I will say the man and legend willx is a true warrior and we owe a lot to him.

Sent from my SCH-I605 using Tapatalk 2
 
#632 ·
starting to wonder if the forum is running on uconnect!

lol 2nd time that happened to me


any way
.... I will say the man and legend willx is a true warrior and we owe a lot to him.
this forums needs a "buy user a beer" button :) (Willx wouldnt need to buy beer for like 2 years! ) lol
 
#631 ·
Within the first couple of days, I was able to get the nav to recognize and take an address by voice. It was also pretty decent with finding artist and song names on media, chanin stations, etc.

Since then (about 2 weeks), the VR seems to have gotten progressively worse to the point where I do not bother trying to seek artists, songs, etc. with it. I suspect the NAV will suck just as much next time I try.

I wonder if the VR is partially OTA or cloud supported, and these other uconnect issues are also causing the VR to fail miserably.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top