Uconnect 16.13.13 update failure - Jeep Garage - Jeep Forum

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  #1  
Old 05-23-2016, 03:32 AM
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Uconnect 16.13.13 update failure

Hey everyone -- just bought a used 2014 Altitude with 20k on the odometer after reading the hell out of this forum. So excited about it -- except I brought it home yesterday and went to update the Uconnect 8.4 to from 13.something to 16.13.13 and it failed out on segment 10 of 13, the Air Card update, with the message "Air Card Bolo install failed." Now the display just says "insert USB," and I'm stuck.

Have read a few threads about this on here, so tried again several times and with a couple different USB sticks. No dice.

So, any advice? Going to talk to the dealer tomorrow, I still have a year and 13k miles on the original warranty so I'm not too worried, but I'd like to get up and running again straight away.

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Old 05-25-2016, 09:26 PM
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Re: Uconnect 16.13.13 update failure

Sorry you had a rough time with the update. I did my 2014 Cherokee Uconnect update and it went without a hitch. Here's my .02.

Make sure you use a newly formatted less than 4 GB USB drive. I formatted mine to Fat 32-I know some suggest you can use NTFS formatting.

I downloaded my update using Akamai Netsession using a Windows computer.

When installing the update make sure the car is running and don't open windows or change any radio settings. I can't remember, but one of the multiple files does take a while to download, like 5 or more minutes and it almost looks like the download has failed----just wait!

Once your vehicle Uconnect restarts make sure 16.13.13 has been installed. After you press "no" open and close the driver door and let the BUS completely go to sleep. Don't touch anything so all modules "sleep"

Turn the ignition off and on again, open and close the driver door again, and let the BUS go to sleep one more time. Remove the USB and you're done.
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Old 05-25-2016, 10:29 PM
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Re: Uconnect 16.13.13 update failure

Sadly, this doesn't appear to be working. I talked to Uconnect today and they're sending me to the dealer. Having read a few threads about similar issues, I bet they swap out the head unit. I'll update with what happens.
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