UConnect 8.4 - North America - Page 35 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Audio/Visual/Navigation

Reply
 
Thread Tools Display Modes
 
  #409  
Old 04-27-2015, 06:59 PM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,805
Thanks: 315
Thanked 312 Times in 246 Posts
Rep Power: 91578
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: UConnect 8.4 - North America

Well, after contacting Chrysler Customer Assistance again, for the second time this month, I received this reply, in part:

"Our records show that you have contacted us by email on the first of
April and we have addressed your concern and had stated that there are
no map updates available on your vehicle. We have updated your file to
reflect the latest information you provided in the email message.

We thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision.

After thoroughly reviewing your request and the files on this matter, we
respectfully concur with the decision rendered by our Customer Service
Representative."

So much for Chrysler Customer Assistance.

__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2017 Compass Latitude 4x4, redline pearl coat/black, delivered 4-25-'17
Reply With Quote
The Following 4 Users Say Thank You to jacko15 For This Useful Post:
Sponsored Links
Advertisement
 
  #410  
Old 04-27-2015, 07:09 PM
clowenthal's Avatar
Premium Member
My Jeep: 2016 3.6L WK2
 
Join Date: May 2013
Location: Long Island, NY
Posts: 222
Thanks: 37
Thanked 21 Times in 18 Posts
Rep Power: 1840
clowenthal has a reputation beyond reputeclowenthal has a reputation beyond reputeclowenthal has a reputation beyond reputeclowenthal has a reputation beyond reputeclowenthal has a reputation beyond reputeclowenthal has a reputation beyond reputeclowenthal has a reputation beyond repute
Re: UConnect 8.4 - North America

Quote:
Originally Posted by jacko15 View Post
Well, after contacting Chrysler Customer Assistance again, for the second time this month, I received this reply, in part:

"Our records show that you have contacted us by email on the first of
April and we have addressed your concern and had stated that there are
no map updates available on your vehicle. We have updated your file to
reflect the latest information you provided in the email message.

We thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision.

After thoroughly reviewing your request and the files on this matter, we
respectfully concur with the decision rendered by our Customer Service
Representative."

So much for Chrysler Customer Assistance.
Lol.. that is such awesome customer service unreal... thanks for sharing!
Reply With Quote
  #411  
Old 05-05-2015, 10:25 AM
Turbozcs2003's Avatar
Member
My Jeep: 2002 4.7L WJ
 
Join Date: Sep 2010
Location: Northeast
Posts: 324
Thanks: 81
Thanked 52 Times in 44 Posts
Rep Power: 17062
Turbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond reputeTurbozcs2003 has a reputation beyond repute
Re: UConnect 8.4 - North America

UConnect

Dumb question, I havent had time to do much reading on this. I signed for m free 1 yr subscription.

I DONT have a smart phone so I dont have any of the applications.

My Jeep is 2015 Overland 3/26/2015 build.

What does this Uconnect service offer me besides the emergency assistance. I dont have Pandora, slacker and all those since I dont have a smart phone.

Note I am not interested in upgrading my phone since it is free where I work.

I assume the Nav is there regardles of the Uconnect service.
__________________
2002 WJ Laredo 4.7 NV242 Inferno Red
2015 WK2 Overland 5.7 Hemi QD2 Deep Cherry Red
Reply With Quote
Sponsored Links
Advertisement
 
  #412  
Old 05-05-2015, 02:51 PM
schmieg's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Jun 2013
Location: Cincinnati, Ohio
Posts: 560
Thanks: 6
Thanked 74 Times in 61 Posts
Rep Power: 2025
schmieg has a reputation beyond reputeschmieg has a reputation beyond repute
Re: UConnect 8.4 - North America

Quote:
Originally Posted by Turbozcs2003 View Post
UConnect

Dumb question, I havent had time to do much reading on this. I signed for m free 1 yr subscription.

I DONT have a smart phone so I dont have any of the applications.

My Jeep is 2015 Overland 3/26/2015 build.

What does this Uconnect service offer me besides the emergency assistance. I dont have Pandora, slacker and all those since I dont have a smart phone.

Note I am not interested in upgrading my phone since it is free where I work.

I assume the Nav is there regardles of the Uconnect service.
You can access the vehicle from your computer and UConnect provides a vehicle tracking service if the vehicle is stolen which gives you a SMALL discount on your insurance. That discount is less than the cost of UConnect, but it does provide some peace of mind if you're concerned about theft. Other than that, you pretty much need a smartphone. I don't have one either.
__________________
--- Mike
2014 Grand Cherokee Overland, 3.6 Liter, OAII, Adv. Tech Group, MoPar Rock Rails

Reply With Quote
  #413  
Old 05-05-2015, 03:06 PM
GoPlzGo's Avatar
formerly 14summithemi
My Jeep: 2015 6.4L SRT WK2
 
Join Date: Oct 2013
Location: Cleveland, OH
Posts: 3,503
Thanks: 490
Thanked 665 Times in 546 Posts
Rep Power: 26094
GoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond reputeGoPlzGo has a reputation beyond repute
Quote:
Originally Posted by schmieg View Post
You can access the vehicle from your computer and UConnect provides a vehicle tracking service if the vehicle is stolen which gives you a SMALL discount on your insurance. That discount is less than the cost of UConnect, but it does provide some peace of mind if you're concerned about theft. Other than that, you pretty much need a smartphone. I don't have one either.
And that also means u can remote start over the internet, some like it in winter when it is in parking garage...some garages like underground may not let a signal thru tho.....

I did not renew, useless for me
__________________
'15 JGC SRT Bright White Red Vapor...Borla ATAK Cat-back w/ ceramic coated axle-back, aFe Momentum GT Pro 5R Stage-2 Intake & Billet Tech Oil Catch Can
Reply With Quote
  #414  
Old 05-05-2015, 04:22 PM
46er's Avatar
Member
My Jeep: 2014 WK2
 
Join Date: Apr 2014
Posts: 409
Thanks: 16
Thanked 36 Times in 31 Posts
Rep Power: 13660
46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute
Re: UConnect 8.4 - North America

Quote:
Originally Posted by Turbozcs2003 View Post
My Jeep is 2015 Overland 3/26/2015 build.

What does this Uconnect service offer me besides the emergency assistance. I dont have Pandora, slacker and all those since I dont have a smart phone.

Note I am not interested in upgrading my phone since it is free where I work.

I assume the Nav is there regardles of the Uconnect service.
This link give a pretty thorough explanation of UConnect and UConnect Access.

2013-2014 UConnect 2: the next generation
__________________
2014 Grand Cherokee Limited, Bright White, MDH 031503, V6, QTII, NAV NQNA2012Q4 + NUVI 750, sun roof, fold flat pass seat
Reply With Quote
  #415  
Old 05-13-2015, 06:33 AM
NetworkTV's Avatar
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Apr 2015
Posts: 853
Thanks: 3
Thanked 198 Times in 150 Posts
Rep Power: 12587
NetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond repute
Re: UConnect 8.4 - North America

Quote:
Originally Posted by schmieg View Post
You can access the vehicle from your computer and UConnect provides a vehicle tracking service if the vehicle is stolen which gives you a SMALL discount on your insurance. That discount is less than the cost of UConnect, but it does provide some peace of mind if you're concerned about theft. Other than that, you pretty much need a smartphone. I don't have one either.
A couple of points:

1 - It depends on your insurance. Check with your carrier. Mine has no provisions for alarm systems or any other anti-theft discounts. I don't think they even do anything for LoJack.

Most carriers will be similar these days since more of the discount items are becoming standard. That's why you don't get discounts for airbags any more. I'd bet you'd get a bigger discount by keeping it in a garage at home and having secured parking at work. Ironically, you probably get a home-owner's insurance discount by not having a garage (at least an attached one), so you probably get stung either way.

The fact is, you may not want the vehicle back if it's stolen since it may sustain a large amount of damage. Even if it isn't stolen for joy-riding, stolen vehicles are either stripped or removed from the country within hours of being stolen, so it's almost useless to try to recover them. The only thing tracking does is allow the police to find stripping operations and your insurance company doesn't really care about that.

2 - The ability to track your vehicle is still there, it's just not activated unless you pay. It might need a court decision to shake things out, but I bet there would a good case for compelling U-Connect to track a non-subscribed vehicle in case of theft, especially in the case of a car jacking where a child is in the vehicle. It wouldn't surprise me if the tracking eventually is part of the free service, like the 911 system is.

Theft tracking as a feature in a stock vehicle is still new, but I predict it will eventually become a legal liability for companies to deny that tracking without a subscription. All it will take is a lawsuit and some bad press.

The fact is, it wouldn't be a huge outlay for them to always offer this ability in case of theft, since it would still be a pretty rare use case. Most vehicles are stolen well before the theft is discovered by the owner and a good theft operation would have already disabled the tracking by the time it could be used.

How the company will eventually make money off the service feature will likely be to offer the ability to locate your vehicle any time with a smart phone, such as if you forget where you park. Playing off our inability to remember things is a much bigger market than reactive things like anti-theft devices.

The fact is, though, the value of U-Connect for the price is pretty nebulous. The remote start/unlock app (separate from the key fob control) works poorly, mainly due to how long it takes to work. The anti-theft tracking is something few will ever have a need for. The concierge service may have value to some, but likely mostly only in larger markets with more options.

U-Connect either needs to add more compelling and less clumsy features or lower the price to a reasonable level - like to half of what it is.
__________________
2015 Jeep Grand Cherokee Limited
Deep Cherry Red Crystal Pearl Coat

Reply With Quote
  #416  
Old 05-13-2015, 08:19 AM
Willx's Avatar
Premium Member

My Jeep: 2014 3.0L WK2
 
Join Date: May 2013
Posts: 4,989
Thanks: 536
Thanked 953 Times in 512 Posts
Rep Power: 1928310
Willx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond repute
Garage
Re: UConnect 8.4 - North America

Quote:
Originally Posted by NetworkTV View Post
2 - The ability to track your vehicle is still there, it's just not activated unless you pay. It might need a court decision to shake things out, but I bet there would a good case for compelling U-Connect to track a non-subscribed vehicle in case of theft, especially in the case of a car jacking where a child is in the vehicle. It wouldn't surprise me if the tracking eventually is part of the free service, like the 911 system is.

Theft tracking as a feature in a stock vehicle is still new, but I predict it will eventually become a legal liability for companies to deny that tracking without a subscription. All it will take is a lawsuit and some bad press.

The fact is, it wouldn't be a huge outlay for them to always offer this ability in case of theft, since it would still be a pretty rare use case. Most vehicles are stolen well before the theft is discovered by the owner and a good theft operation would have already disabled the tracking by the time it could be used.
The precedence in this case has been set numerous times with OnStar in GM vehicles. You can get an order to track in all cases fairly quickly... but within a couple of hours most of these vehicles (especially any SUV) is already in a Container and being shipped off shore. In the case of a kidnapping, saving the time in not needing to request the activation would be critical. Every person will value the cost of that service differently.

Seen it many times.
__________________
Reply With Quote
  #417  
Old 05-13-2015, 09:52 AM
NetworkTV's Avatar
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Apr 2015
Posts: 853
Thanks: 3
Thanked 198 Times in 150 Posts
Rep Power: 12587
NetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond repute
Re: UConnect 8.4 - North America

Quote:
Originally Posted by Willx View Post
The precedence in this case has been set numerous times with OnStar in GM vehicles. You can get an order to track in all cases fairly quickly... but within a couple of hours most of these vehicles (especially any SUV) is already in a Container and being shipped off shore. In the case of a kidnapping, saving the time in not needing to request the activation would be critical. Every person will value the cost of that service differently.

Seen it many times.
To be honest, it should be something available immediately to police when they are called about a vehicle theft or carjacking. There's really no other need for it from a customer standpoint, so it's not a "feature" worth paying for. The customer wouldn't have the authority to do anything with the information even if they had it. It's a police matter no matter what the circumstances of the vehicle being stolen.

The value to the police would depend upon why the vehicle was taken. Carjackings and other crimes of opportunity would be excellent opportunities for recovery. Vehicles stolen for parts or export as a whole would likely be lost unless the thieves fail to block or disable the GPS.

Now, the other scenario I mentioned where a customer can locate a vehicle in a parking lot could easily be a chargeable feature. It's also a feature only the customer should have access to for privacy reasons. The idea that the police could track a vehicle at any time without a warrant or a stalker could locate your Daughter's Jeep would have a chilling effect on people's acceptance of it.

However, as I said above, the price either needs to come down or they really need to add some way more awesome features. As it is, roughly $20 a month is literally highway robbery, especially since hotspot capabilities are an extra charge on top of it.

Another option might be to also offer a "per incident" plan where you only pay for the times you use the concierge service or the app-based remote start/unlock.
__________________
2015 Jeep Grand Cherokee Limited
Deep Cherry Red Crystal Pearl Coat

Reply With Quote
  #418  
Old 05-13-2015, 10:23 AM
Willx's Avatar
Premium Member

My Jeep: 2014 3.0L WK2
 
Join Date: May 2013
Posts: 4,989
Thanks: 536
Thanked 953 Times in 512 Posts
Rep Power: 1928310
Willx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond reputeWillx has a reputation beyond repute
Garage
Re: UConnect 8.4 - North America

Quote:
Originally Posted by NetworkTV View Post
To be honest, it should be something available immediately to police when they are called about a vehicle theft or carjacking. There's really no other need for it from a customer standpoint, so it's not a "feature" worth paying for. The customer wouldn't have the authority to do anything with the information even if they had it. It's a police matter no matter what the circumstances of the vehicle being stolen.

The value to the police would depend upon why the vehicle was taken. Carjackings and other crimes of opportunity would be excellent opportunities for recovery. Vehicles stolen for parts or export as a whole would likely be lost unless the thieves fail to block or disable the GPS.

Now, the other scenario I mentioned where a customer can locate a vehicle in a parking lot could easily be a chargeable feature. It's also a feature only the customer should have access to for privacy reasons. The idea that the police could track a vehicle at any time without a warrant or a stalker could locate your Daughter's Jeep would have a chilling effect on people's acceptance of it.

However, as I said above, the price either needs to come down or they really need to add some way more awesome features. As it is, roughly $20 a month is literally highway robbery, especially since hotspot capabilities are an extra charge on top of it.

Another option might be to also offer a "per incident" plan where you only pay for the times you use the concierge service or the app-based remote start/unlock.
I was not saying you were incorrect on any point... Just that OnStar defined this market so far and that you pay the subscription to have that data transmitted directly to policy when the request is initiated from the vehicle. I think they also set the standard in pricing... Not that I agree with it.
__________________
Reply With Quote
  #419  
Old 05-13-2015, 02:10 PM
NetworkTV's Avatar
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Apr 2015
Posts: 853
Thanks: 3
Thanked 198 Times in 150 Posts
Rep Power: 12587
NetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond reputeNetworkTV has a reputation beyond repute
Re: UConnect 8.4 - North America

Quote:
Originally Posted by Willx View Post
I was not saying you were incorrect on any point... Just that OnStar defined this market so far and that you pay the subscription to have that data transmitted directly to policy when the request is initiated from the vehicle. I think they also set the standard in pricing... Not that I agree with it.
Maybe it's time for U-Connect to break the mold and be more competitive with pricing.

They might get more customers.

Instead, I would suspect a very small percentage of people choose to continue the service.

In other words, if 25% or less pay for it, drop the price by half and you make more money in the end. If half or more continue, drop the price by 25% to get more revenue. If 75% or more pay, you're pricing is spot on.

They are almost certainly not at the point of the latter.
__________________
2015 Jeep Grand Cherokee Limited
Deep Cherry Red Crystal Pearl Coat

Reply With Quote
  #420  
Old 05-13-2015, 03:52 PM
Member
 
Join Date: Sep 2014
Posts: 264
Thanks: 17
Thanked 48 Times in 38 Posts
Rep Power: 7572
michaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond repute
Re: UConnect 8.4 - North America

as soon as apple and google get support built in to the head units then the rip off prices will have to fall down. There's already apps that do everything this junk does- and they're free or way cheap. I suppose they want to get every dime they can before the market implodes.

Delphi makes a MUCH more compelling add on. They have a OBDII dongle that you can add to your verizon wireless (and i think maybe metro PCS?)- it's $5 a month to delphi and $5 a month to verizon (both on your verizon bill). Gets you 24/7/365 hotspot on your verizon shared plan. Remote keyfob (on compatible vehicles- probably all GM?). "geo fences"- i can tell my kid not to leave a certain area and get texted if he does- or i can get a text when he pulls in the school lot- etc. I can get speed alerts via text if he goes over XX MPH, Trouble codes texted to me when they happen, check my battery, check where vehicle is in real time, etc,, etc

Uconnect is a joke compared to delphi connect for double the price.
Reply With Quote
Reply

Tags
uconnect

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Supplier for "import parts" in North America? suzieque Engine Performance/Intake/Exhaust 2 01-02-2013 12:36 PM
Jeep Grand Cherokee to get 3.0L diesel V6 in North America by 2013 Thrumcap Diesel Powered 2012+ Export Grand Cherokee 7 04-18-2011 08:48 PM

» Premium Vendor Showcase
Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 01:25 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.