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Old 08-19-2016, 09:15 PM
My Jeep: 2014 3.0L WK2
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Re: UConnect 8.4 - North America

Originally Posted by Jimbo107 View Post
Just happened to me. Same spot as you. Just came on here to research it.

Thought I was going to lose everything but called UConnect and they had me reinsert the USB and then pull it the second it started over. This reset it to the old settings.

I was told this has happened to others and indicates a problem with the system and I won't be able to to the update myself.

Actually I was at the dealer today for the shifter recall and told them I was having issues with "Vehicle Phone Needs Service" message and also with the Navigation crapping out on me.

Was told my vehicle is out of warranty ( expired in May 2016)and it would cost $98.00 for them to have a look at it. Told them forget it and came home to try the update myself. Made it to the 75% mark and that was it.

Anybody have any suggestions?

Now you have me ticked off!!! Mine is still under warranty and I'm having the same exact problem you are having and it all started with the mandatory hack fix that was sent in the mail. I never had any problems with the clock or "phone needs service" before I installed this. I have a case manager from U-Connect working on mine right now. She said "their is a new update that is going to fix this coming this fall". I'm going to call her and let her know what your dealer told you and that they want you to pay for repairs. You should not have to pay a dime to get this fixed. If you would like the case manager's info that's helping me, please private message me and I'll give you her phone & contact info.

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Old 08-20-2016, 12:15 PM
My Jeep: 2014 3.6L WK2
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Re: UConnect 8.4 - North America

Thanks for the offer. I'm assuming once the car is out of warranty they stop updating your software?

I guess I'll just try the update that's coming out in the fall. Everything is working again , the navigation loses its signal but seems to eventually reset itself so far. As you know even when it's working the navigation isn't the best anyway.....
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Old 01-03-2017, 04:59 PM
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Re: UConnect 8.4 - North America

Does anyone have access to or know of where I can get the PREVIOUS FIRMWARE prior to my current:


This update has been buggy and I was hoping a new one would've droped between Aug and Dec of 2016.

EDIT: Found this...thanks!

Any way to disable Siri Eyes Free
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