Last Edit: Oct 13 2013 8:06pm EDT
Software Updates and Changes
Software and Where you get it
First off the current location to receive the most current updates available for your Jeep are located at Link: https://rsur.extra.chrysler.com/rsur/Uconnect.do
. Simply enter your VIN and you can download a self extracting ZIP file that can be loaded to a USB Stick and installed on your Jeep. We also offer a section of the site where discussions on specific issues with Software versions and assistance with getting the Radio updated can be found. The following links are Premium Member VIP threads and offer extra assistance from our supporting members in getting the most out of your system and getting the files when the UConnect site misbehaves. UConnect Site instructions at the bottom.
Current Version is 13.38.52 :http://www.jeepgarage.org/f219/uconn...tml#post905413
The above Version is currently a TSB and RRT please see info here: http://www.wk2jeeps.com/tsb/tsb_wk2_0804913d.pdf (Thanks to WK2Jeeps.com)
Prior Release was 13.19.0 (includes info on 13.12.1 for the RA2) :http://www.jeepgarage.org/f219/uconn...tml#post857058
First Major update : UConnect updates available NOW!
When Loading the Software
Some key things to keep in mind when loading the software for North America are ALWAYS Follow the instructions. I have included a PDF attachment of the most recent instructions for the installation in this post for your reference. I have also included some notes below, and some of these items are mentioned in the instructions, many of them gathered from your fellow JeepGaragers right here in the forum.
-This update is supposed to correct intermittent showing of the "Service Phone" message. If you continually receive this message on every start up, you should consult your dealer prior to performing the update. If this message comes up periodically or "often" but not on every vehicle start (as per instructions) you may wish to perform the update as it may lessen or correct the problem.
-You MUST use no less than a 1GB USB stick formatted in FAT32 (North America)
-Your USB Stick can be up to 32 GB, it is not recommended to try and use a larger one
-There can only be the single ISO file on the USB once you have created the USB Stick, no other files or folders can reside on the stick.
-Be Patient, Be Patient, Be Patient... If you are in a big hurry do not run the update now. Do not run the update while operating the vehicle, and think about the temperature outside before starting the update. If it is hot outside, run the vehicle and roll down the windows before you start.
-In relation to the last note, do not operate an accessory or touch the start button during the update process.
-Delete completely all Bluetooth Devices from both the radio and the phone and pair after the update again
-Do not panic if you are missing features or certain options will not select (see be patient note)
-If you have UConnect Access, you may experience rebooting of your radio and or freezing for up to 24 hours afterwards (this appears to have been more of an issue with 13.19.0)
-If the update fails or something goes wrong, don't panic, it can easily be restarted.
-The update WILL put a log file on the USB stick showing all items and their completion status.
-If the update continues to cause you grief try a different USB Stick. Using a good quality USB stick will make this process much smoother than the free give away key chain units that have been dropped 600 times.
-Don't even try the update after letting you vehicle battery run down listening to the radio with the engine not running.
-It is a good idea to wait at least a couple of hours before trying to customize Settings on the radio. The update does some processing afterwards and some setting will not stay.
Most Significant Reported Fixes For the Latest Version (official Change Logs posted to the VIP Threads)
-Significant improvements to the entire VR system.
-Faster Navigation System Interaction
-Improved Media Interface
-Corrects *Most* Service Phone System Complaints.
UConnect Site Installation Example
Thanks to vroon for this tip when using Chrome: You may need to click on the lock symbol in the upper right corner and tell chrome to "Load Unsafe Scripts" for the UConnect Site.
Also Thanks to SNUKE for Providing the Layouts. I have shown the example in Internet Explorer 9 and the International Thread shows the examples in Google Chrome. Internet Explorer 10 will give you significantly more security warnings.
If Your Dealer is having difficulty getting the software installed for you on a visit, please point them here (I hear the customer site works very similar to the Dealer one)
The UConnect update link at the top of this post will take you through to a secure screen to enter last 8 digits of your VIN, which will look like this. The White Space at the top an bottom will be filled in with UConnect information if you click on the Show all Content button at the bottom.
The Green Minus or Dash Sign is a "+" to expand out the information. You may Choose MAC or PC software, but it will not let you continue until you specify how you got there:
You may select view instructions which will download the PDF at the bottom of this post or Select "Begin Update Process" and it will start an installation tutorial explaining how to place the files on a USB
If you have not already done so it may give you a warning about installing Akamai Netsession Interface (This is the download manager) and once this is OKed, it will ask you where to Save
Do Not save it directly to the USB but to the Desktop or somewhere easy to Extract it from.
At the end you will see the following Status Screen. A Pop up will come up for IE at the end saying "Download Complete"