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Old 08-25-2015, 04:59 PM
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UConnect Bluetooth Phone Issue

I had a new UConnect issue come up this past week. Dealer performed the latest recall and UConnect update in late July. Everything was fine for 3+ weeks when suddenly my UConnect started to malfunction with my iPhone6 (ios8.3).

If I tried to place a call, or if someone called me, I would not get any audio through the speaker system. Also, UConnect would try to transfer the call to my iPhone. But while UConnect said it transferred the call, the call actually would be stuck in limbo for about 20 seconds. If the person on the other line waited, I could eventually host the call on my phone, but not via UConnect. Once it happened, UConnect would not let me transfer a call back from the phone.

I also discovered that whenever I would experience this issue with the UConnect and my phone, it also would freeze the Bluetooth audio streaming. My Spotify would continue to play on my phone, but it would not play through the speakers via UConnect. The only way I could fix it was to disconnect my phone from UConnect and reconnect it. Once I did that, it would stream via Bluetooth and play over the speakers just fine.

However, if I need to place a call, or if someone calls me, I have to go through it all over again.

My JGC has been at the dealer since last Thursday morning, and they've been in contact with Chrysler techs. Unfortunately, they haven't been able to tell me anything about what's going on and if they have a solution.

Has anyone here run into anything similar?

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Old 08-25-2015, 06:23 PM
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Re: UConnect Bluetooth Phone Issue

Have you considered upgrading your iPhone to iOS 8.4.1, the current version?
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Old 08-25-2015, 07:30 PM
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Re: UConnect Bluetooth Phone Issue

Quote:
Originally Posted by SLLJG View Post
Have you considered upgrading your iPhone to iOS 8.4.1, the current version?
Thanks, SLLJG. I hadn't thought of it...but I just updated it to 8.4.1. We'll see in the morning if it works again. Interestingly enough, I spoke with the Chrysler Enhanced Customer Care team, and they directed me to the Uconnect® Access for Chrysler, Dodge, FIAT , Jeep & Ram website where it said the supported versions for my iPhone6 were iOS8.0, 8.0.2, and 8.1.2
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Old 08-25-2015, 07:56 PM
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Re: UConnect Bluetooth Phone Issue

Poor engineering, construction, and support seems to be a hallmark of Chrysler.

Case1. I downloaded the latest UConnect firmware update onto a 128GB flash drive. The update failed. Chrysler's instructions on their website stated that the flash drive had to have at least 4GB, but failed to state that UConnect would only work with a flash drive of no more than 32GB, as I later learned from a Chrysler representative.

Case 2. See my signature.
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Old 08-25-2015, 08:56 PM
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Re: UConnect Bluetooth Phone Issue

That sounds eerily similar to issues I had with iOS8 and my Jeep Liberty. I certainly had a different UConnect system in mine but I could not make or receive cals from my iPhone despite the fact that it showed as connected. I got no sound at all. Interestingly enough, I COULD stream music. The ultimate problem was an Apple issue which they corrected in 8.1 if memory serves me right.

Have you tried blowing away the Bluetooth pairings in UConnect and iPhone and tried repairing? If that doesn't do it, you may want to consider blowing away all network settings on your iPhone--note you will have to reconfigure some stuff which is kind of a pain in the butt but worth a shot to get it to work.
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