Re: UConnect Software Update Problem 2016 WK2
Have a 2016 Cherokee with Uconnect 8.4AN, did the same. Followed the update instructions, there were 2 update files. First update of 3 systems went through without any issue, system reset and the 2nd update of 14 systems started up. Got to right around update 6, screen went blank, like it had done before, but it came up with the Jeep/SiriusXM Satellite Radio splash screen, like you get when the system first comes up. After several seconds the screen goes blank and then the Jeep splash screen comes up. This was 15 hours ago.
Called Uconnect they said that I would need to take it to the Dealership.
Researched other Jeep sites and found some reset options: press both the Mute and Browse/Scroll buttons together until the screen goes blank. I see the time reset on the display, but the cycle returns.
Pressing both Hot/Cold buttons on both Driver and Passenger, have duel climate, to bring up the Engineering Menu, does nothing.
Turning ignition to run, have button start, pressing the Green phone icon and IVR buttons on the steering for 30 seconds, turning off the ignition and opening the driver door for 30 seconds, closing door and turning system back to run did not appear to have any affect.
I even removed the fuse80 for the Radio, confirmed that the radio did not power on, does nothing.
SO unless someone else has a hard reset method that does not require any Uconnect menu, looks like it's off to the Dealership.