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  #1  
Old 05-12-2015, 05:38 PM
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Uconnect software update problem

When I put my vin in to check for updates I now get this message,
"Error with VIN number

Please ensure the VIN number that you have entered is correct and try again."

I've tried several times, and my vin is correct. Anyone else getting this error message?

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  #2  
Old 05-12-2015, 05:54 PM
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Re: Uconnect software update problem

Quote:
Originally Posted by jacko15 View Post
When I put my vin in to check for updates I now get this message,
"Error with VIN number

Please ensure the VIN number that you have entered is correct and try again."

I've tried several times, and my vin is correct. Anyone else getting this error message?
Yep, I get it; have had it for some time. Had the same issue right after I took delivery last year around this time; the cause then were problems with initial registration and took about 2 weeks to correct.
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  #3  
Old 05-12-2015, 06:00 PM
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Re: Uconnect software update problem

I checked earlier this morning and was able to see the same ol update 14.25.05
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  #4  
Old 05-12-2015, 06:05 PM
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Re: Uconnect software update problem

I think it has something to do with the site you're at. I googled uconnect update jeep and was able to get to a different site and it took my VIN no problem.
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  #5  
Old 05-12-2015, 07:33 PM
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Re: Uconnect software update problem

I gather you are using this site - https://www.driveuconnect.com/software-update/
I have been able to use it for ages, then for a few weeks I go they same error. Then it went back to normal.
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  #6  
Old 05-12-2015, 07:34 PM
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Re: Uconnect software update problem

Quote:
Originally Posted by ekaz View Post
I think it has something to do with the site you're at. I googled uconnect update jeep and was able to get to a different site and it took my VIN no problem.
It would be helpful to provide the site you used so people know if it is the same or not.
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  #7  
Old 05-12-2015, 08:25 PM
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Re: Uconnect software update problem

Quote:
Originally Posted by SNUKE View Post
It would be helpful to provide the site you used so people know if it is the same or not.
SNUKE, it was the site you linked. I just tried the same site using IE10, and it worked. I was getting the error message using Firefox, and still am. I guess it's a browser thing. Thanks to all for your input. Looks like I can get updates using IE. Seems like browser compatibility has been an ongoing issue with Uconnect updates. I had been using Firefox for two years with no problem, but not anymore.
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  #8  
Old 05-12-2015, 09:43 PM
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Re: Uconnect software update problem

Quote:
Originally Posted by SNUKE View Post
It would be helpful to provide the site you used so people know if it is the same or not.
I couldn't remember the exact site, I entered uconnect update jeep in the google search box and it was one of the first links. I didn't recall at the time I posted or have my VIN handy to test it.
OP..glad you got it figured out.
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Old 05-14-2015, 12:10 PM
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Re: Uconnect software update problem

Quote:
Originally Posted by jacko15 View Post
SNUKE, it was the site you linked. I just tried the same site using IE10, and it worked. I was getting the error message using Firefox, and still am. I guess it's a browser thing. Thanks to all for your input. Looks like I can get updates using IE. Seems like browser compatibility has been an ongoing issue with Uconnect updates. I had been using Firefox for two years with no problem, but not anymore.
like all things uconnect infrastructure - pathetic. The site is pretty plain and they can't figure out how to code it so at least the big 3 browsers work... just sad. Goes along with the rest of their nonsense.
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  #10  
Old 05-15-2015, 01:27 AM
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Re: Uconnect software update problem

What browser works best with that site varies from day to day.
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  #11  
Old 05-21-2015, 06:01 PM
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Re: Uconnect software update problem

Tried all 3 browsers and both the page listed above and the one that goes to https://rsur.extra.chrysler.com/rsur/Uconnect.do.

The uconnect one says error with vin, the other page doesn't work at all.
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  #12  
Old 05-21-2015, 07:55 PM
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Re: Uconnect software update problem

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Originally Posted by Briant73 View Post
Tried all 3 browsers
There are far more than 3 browsers available. Five most commonly used - Chrome, Explorer, Firefox, Safari & Opera. That said, as above, it will work one day then not another, the site is idiotic.
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I'm just want it for the "shorter headlamps".

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Could I get my avatar much larger?
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