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Old 09-27-2013, 10:09 AM
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Uconnect system continually fails

Hello all,
This is my first post to this site. I've had my 2014 Grand Cherokee since August of this year. About a month after purchase the unconnect system froze, with the ominous "insert usb update" message. After I took it to the dealer and had the system restarted, the same thing happened. From there, I downloaded the uconnect update from this site, and nearly every 2-3 days the system does the same thing - flashing "insert USB update."

I've got a flash drive in my car, which I've used, and have re-downloaded the update multiple times. This seems to have no effect. However, after the update on the flash is re-installed, it runs fine. I just happen to start my car some mornings and the radio doesn't work.

Also, I've spoken with the dealership here and they are completely clueless and continually blame Chrysler for not having an update available yet.

Does anyone have any advice on anything I can do to fix this or how to work better with the dealership to get this right?


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Old 09-27-2013, 02:04 PM
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Re: Uconnect system continually fails

They should be replacing the unit. Minr used to freeze, blank out, etc... and it was replaced. Just doing an update wont fix a bad unit. You should try calling Chrysler Customer care.
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