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  #469  
Old 06-05-2013, 11:33 PM
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Originally Posted by mzimm88 View Post
Well, I am at a loss with this BT issue. Chrysler will not replace my radio unless I can reproduce the issue on one of the compatible phones (there's only like 10 of these found here Uconnect™ | Select your Vehicle). I can borrow one of those phones but it also has to be same version they list as compatible and I can't find the right combination. This sucks.

Word to the wise, if anyone has BT issues and are taking it in to the dealer, just say you use one of the compatible phones. The dealer never checked what phone I actually had and I would have a new radio if I just said I used one of those phones.
My phone works in mine, but the first time I logged into their website, I blew a fuse. A car released in 2013 should work in all phones from current Bluetooth backwards for calling functionality, no excuses. I get a small number of phones have glitchy BT, but for them to sit and say that only a limited number of phones work is BS...
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  #470  
Old 06-06-2013, 06:16 AM
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Quote:
Originally Posted by mzimm88 View Post
Well, I am at a loss with this BT issue. Chrysler will not replace my radio unless I can reproduce the issue on one of the compatible phones (there's only like 10 of these found here Uconnect™ | Select your Vehicle). I can borrow one of those phones but it also has to be same version they list as compatible and I can't find the right combination. This sucks.

Word to the wise, if anyone has BT issues and are taking it in to the dealer, just say you use one of the compatible phones. The dealer never checked what phone I actually had and I would have a new radio if I just said I used one of those phones.

EDIT: Well, I was able to track down an iPhone 4 that was listed as compatible and I could not reproduce the issue, but I couldn't spend that much time trying. I really want to try it with one of their compatible Android phones, but I can't find any of those with the right carrier/version combo.
If you can make it happen on your phone quickly, ask to try in another Jeep on the lot. I am sorry to hear this but for the record I run a RAZR HD with Jelly Bean 4.1.2. There is no issues with anything in the hours I have spent testing (iPhone actually had reception issues briefly though
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  #471  
Old 06-06-2013, 01:49 PM
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My iPhone 5 with latest iOS is working fine, never had any issue with it
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  #472  
Old 06-06-2013, 02:01 PM
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Update: From spending some time buggering around with some Bluetooth in other cars the last week, I found a work around that may help some people. This is not a fix but for my friend posting with the note 2 sync problem try this....

-Delete your pairing from both devices.

-Pair your device again BUT.... DO NOT allow it to access your address book. Completely ignore or deny the phone book access question.

-I am full well aware this makes it a real pain to voice call people etc but please try this and see if this makes the audio play and call clarity better.

I am Driving a Brand New 2013 Equinox at the moment with less than 2000 miles on it and this is the only way it works for me. Before you call me names for the Equinox thing.... it is a company car and I had an identical 2013 a few months back and it did not have this issue. Only problem is they changed the radio hardware ( definitely not my phone and I proved that).

Anyway just further advise to play with. As if everything works fine without the phone book sync it helps move the problem to at least something more specific.
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  #473  
Old 06-06-2013, 03:51 PM
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Quote:
Originally Posted by snofire View Post
my iphone 5 with latest ios is working fine, never had any issue with it
+1

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  #474  
Old 06-06-2013, 06:54 PM
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Re: UConnect updates available NOW!

Quote:
Originally Posted by Willx View Post
Update: From spending some time buggering around with some Bluetooth in other cars the last week, I found a work around that may help some people. This is not a fix but for my friend posting with the note 2 sync problem try this....

-Delete your pairing from both devices.

-Pair your device again BUT.... DO NOT allow it to access your address book. Completely ignore or deny the phone book access question.

-I am full well aware this makes it a real pain to voice call people etc but please try this and see if this makes the audio play and call clarity better.

I am Driving a Brand New 2013 Equinox at the moment with less than 2000 miles on it and this is the only way it works for me. Before you call me names for the Equinox thing.... it is a company car and I had an identical 2013 a few months back and it did not have this issue. Only problem is they changed the radio hardware ( definitely not my phone and I proved that).

Anyway just further advise to play with. As if everything works fine without the phone book sync it helps move the problem to at least something more specific.
I will try this and let you know, thanks!
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  #475  
Old 06-06-2013, 07:04 PM
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Re: UConnect updates available NOW!

Just an update on what I've been doing on my end to solve the BT issue. Yesterday, the dealer told me they were still unable to get Chrysler to authorize a radio replacement and said that the next step is for me to call Chrysler Customer Relations and complain.

So, I had a very spirited conversation with a woman from Chrysler, who kept feeding me the same phone is incompatible BS. This conversation eventually resulted in me convincing her to call the Service Director at the dealer (who was at home and gave me his cell number to get things moving). She spent about 15 minutes talking to him and got back on the phone to me and begrudgingly told me she would assign a case manager to me and I would hear more tomorrow.

Middle of the day today, dealer calls me and asks for my SiriusXM ID number. I gave it to him and assumed something was moving. Well, he just called me and said they were able to get a new radio authorized and he isn't sure when it will arrive, but will let me know and then we can install.

Hopefully, this does it!
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  #476  
Old 06-06-2013, 07:07 PM
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If you don't mind trying the other little phone book test that would be great.... this way we can identify I common issue. There are people who described iPhone sync issues as well.
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  #477  
Old 06-06-2013, 07:08 PM
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Re: UConnect updates available NOW!

Sure helps having your dealer on your side.

I hope the new radio solves the problem.


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  #478  
Old 06-06-2013, 07:49 PM
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Re: UConnect updates available NOW!

Quote:
Originally Posted by Willx View Post
If you don't mind trying the other little phone book test that would be great.... this way we can identify I common issue. There are people who described iPhone sync issues as well.
I told it not to sync messages or contacts to start with and on my drive home I did not experience the disconnect/reconnect issue. I want to give it another drive to work to be sure that the problem doesn't present itself.

What I found odd is that my contacts were still listed in Uconnect even though I told it not to access them. If I don't get the issue on my drive to work tomorrow, I am going to turn the messaging function back on and see if I am still problem free. Either way, I plan on having my radio replaced, but I will update more tomorrow.
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  #479  
Old 06-06-2013, 07:50 PM
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Re: UConnect updates available NOW!

Quote:
Originally Posted by bill_de View Post
Sure helps having your dealer on your side.

I hope the new radio solves the problem.


---
Amen! This isn't even the dealer I bought the car from. So, I was pleasantly surprised to see how much they are fighting for me.
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  #480  
Old 06-06-2013, 07:54 PM
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Quote:
Originally Posted by mzimm88 View Post

I told it not to sync messages or contacts to start with and on my drive home I did not experience the disconnect/reconnect issue. I want to give it another drive to work to be sure that the problem doesn't present itself.

What I found odd is that my contacts were still listed in Uconnect even though I told it not to access them. If I don't get the issue on my drive to work tomorrow, I am going to turn the messaging function back on and see if I am still problem free. Either way, I plan on having my radio replaced, but I will update more tomorrow.
Oh yes... definitely still get the radio replaced. I am just using this as a test to identify problems and the correct solutions and sounds like this is a hardware issue (IMO)
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