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  #589  
Old 06-17-2013, 08:43 PM
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Re: UConnect updates available NOW!

Been running version 13.15.4 for over a week now. It did fix a lot of things, but the reboot issues are driving us nuts. I've checked the all the software versions for all the ones that I can find, but they don't changed after the reboots.
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  #590  
Old 06-17-2013, 09:16 PM
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Re: UConnect updates available NOW!

Quote:
Originally Posted by SleepyWeasel View Post
Been running version 13.15.4 for over a week now. It did fix a lot of things, but the reboot issues are driving us nuts. I've checked the all the software versions for all the ones that I can find, but they don't changed after the reboots.
Yes, the reboot specifically does not seem to go away with the update. Not really sure what is going on there. I have my speculations but nothing concrete yet.
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  #591  
Old 06-17-2013, 10:32 PM
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Re: UConnect updates available NOW!

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Originally Posted by SleepyWeasel View Post
Hmm, now the question becomes do I wait for the software patch or take into the dealer. Over the weekend we went on a small local trip of about an hour in length. During that time, the system rebooted itself 9 times (3 of which before I even left the driveway). On the ride back, the nav system did something new. It calculated the route, then the map froze on one location. Still had access to all the buttons, I could switch back and for between media/radio/climate. Tried stopping the nav route and re-entering the route, it would freeze on the same location. Stopped the vehicle, shut it off, opened the door and allowed it to de-energize. Restarted the vehicle, system worked fine. Tonight, on my wife's 20 mile drive home it rebooted 3 times then as she pulled into the driveway, the screen went totally black. Nothing worked at all. Shut the vehicle off and restarted it. Works fine.

Now, should I wait software version 13.19 or take it to the dealer? Jeep Customer service called me this evening in response to the survey I had taken and that was their recommendation.

I really believe this is a software issue.
Did you try factory reset and unregistering and rerigistering your car with uconnect account?
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  #592  
Old 06-18-2013, 06:22 AM
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Re: UConnect updates available NOW!

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Originally Posted by Roki303 View Post
Did you try factory reset and unregistering and rerigistering your car with uconnect account?
I have not tried that. Can you point to the post number that has the steps to perform the factory reset?
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  #593  
Old 06-18-2013, 06:38 AM
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Originally Posted by SleepyWeasel View Post

I have not tried that. Can you point to the post number that has the steps to perform the factory reset?
I can post it in about an hour. Here is the brief

Hold the drivers side cool and heat buttons down until the engineering menu comes up. One of the options is factory reset.

I will post the proper instructions later.
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  #594  
Old 06-18-2013, 08:04 AM
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Re: UConnect updates available NOW!

So after the update I just noticed a certain something with AC with the auto start and I know other people have as well.
If I leave the AC on with a speed of 5X.

When I auto start the car the AC goes on but at like a 1X or 2X level fan.

Once you open the door it goes to the last setting of 5X.

Is that what is suppose to happen?
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  #595  
Old 06-18-2013, 08:14 AM
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Originally Posted by tvguy710 View Post
So after the update I just noticed a certain something with AC with the auto start and I know other people have as well.
If I leave the AC on with a speed of 5X.

When I auto start the car the AC goes on but at like a 1X or 2X level fan.

Once you open the door it goes to the last setting of 5X.

Is that what is suppose to happen?
Long and short of it. There is an auto a/c issue. It is not related to the software update, we have confirmed this but appear to only affect certain vehicles. The HVAC when working as designed has a preset it runs on in relation to outdoor temperature. Once you enter the vehicle it should recall the user setting.
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  #596  
Old 06-18-2013, 08:28 AM
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Re: UConnect updates available NOW!

Why does it care about outside temps? If my car sits in the sun on a cool sunny day, it gets hot inside. I noticed a few times the a/c didn't run on high even though it was very hot inside.

Acura uses GPS to determine which direction the sun is hitting the car and adjusts output accordingly. It does work, but I still think it's over the top.


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Old 06-18-2013, 08:42 AM
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Re: UConnect updates available NOW!

Quote:
Originally Posted by bill_de View Post
Why does it care about outside temps? If my car sits in the sun on a cool sunny day, it gets hot inside. I noticed a few times the a/c didn't run on high even though it was very hot inside.

Acura uses GPS to determine which direction the sun is hitting the car and adjusts output accordingly. It does work, but I still think it's over the top.


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The "theory" is this, and I didn't make this up nor do I completely agree with it. They should use a combination of both in and out.

The idea was if it is cool outside and warm in the car that it should stay that way.

I am not sure if there is some other hidden reason on this but the outside temp needs to be above or below a certain temp and then it desides also if it should run the heated steering wheel etc. I guess there is a small amount of logic to this as if it was warm outside and cool in the car you wouldn't want the heat to come on and the heated steering wheel?

I have already had the inverse this spring where the vehicle was already nice and warm inside from the sun but as it was cool outside the heat and heated steering wheel came on anyway.

It kinda makes sense, but I think they could have sampled both temperatures. I think the rule set makes more sense when you take the heated steering wheel into acount.
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Old 06-18-2013, 10:28 AM
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Re: UConnect updates available NOW!

If I do the factory reset, will I lose the dealer activated navigation?
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  #599  
Old 06-18-2013, 10:46 AM
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Re: UConnect updates available NOW!

Quote:
Originally Posted by SleepyWeasel View Post
If I do the factory reset, will I lose the dealer activated navigation?
Good Question.... Checking.
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Old 06-18-2013, 10:58 AM
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Re: UConnect updates available NOW!

OK,

According to Bulletin 08-002-13 REV. B June 8th 2013 (How to Activate Nav on an RA3)

CAUTION: The customer needs to be notified and clearly understand once this
system is activated it can NOT be deactivated. This feature can NOT be
transferred to another vehicle. When the feature is activated it's
“non-refundable, irreversible, and permanently attached to the VEHICLE
(not the customer) for the life of the vehicle.”

To me that says that it is hard coded into the unit once it has been done. The Dealer is required to note the activation on an RO for warranty tracking so if it did disappear there is no issues but according to what I can gather that is not the case.

Attached are the reset instructions for failed UConnect activations. This is the factory reset.

Attached Files
File Type: pdf UConnect Reset.pdf (199.5 KB, 44 views)
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