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  #13  
Old 01-19-2015, 04:39 PM
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Re: Website or Phone Number for JEEP CUSTOMER SERVICE

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Originally Posted by tllapointe View Post
Roads and speed limits change all the time. Navteq keeps their database quite up-to-date. I have submitted several corrections to map errors and they have been incorporated in updates after a few months. All interstate speed limits in Maine were increased about a year ago. These changes are in the latest Garmin update (Navteq maps).

I have always heard from Jeep that they supply the GPS mapping and navigation programs while Navteq only provides the map database. Apparently, Navteq must invest a lot of work to translate their native database into a JEEP usable format. At $150 per update, that apparently is not enough revenue for Navteq to do it very often. Maybe most Jeep owners never update their maps anyways.

Thanks again, Tom
Isn't it interesting that Garmin can supply multiple updates a year at no charge and Chrysler struggles to get an update out every 3 years having a contractor do the work. For that $150 you spend you can get a very nice Garmin with lifetime updates that is light years ahead of what is in our vehicles. Absolutely amazing. Its the only real complaint I have about the GC and the support I have received during the first 10 months.

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  #14  
Old 01-19-2015, 11:07 PM
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Re: Website or Phone Number for JEEP CUSTOMER SERVICE

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Originally Posted by tllapointe View Post
I just read an old, 2013, article about Microsoft buying Nokia who had purchased Navteq in 2007. It's an old article but it sounds bad for the mapping businesses.

Microsoft Buys Nokia What will become of Navteq/Here?
Greetings,

I can not find the article, but I thought I read that Nokia kept HERE/Naveq and that Microsoft was more interested in Nokia phone technology in order to advance the window phones for a 3 ring circus. TeleAtlas is now owned by TomTom.

In the last couple of years, I have observed for the U.S. HERE off-line maps that the priority goes to the platforms that run IGO primo navigation system for both fixed and smartphone users. And as always, the smartphone users get their map updates first. Garmin gets theirs next and what is interesting is the Garmin Apps last year received only 1 calendar update.

Now, with TomTom, ever since Apple has been using them, they seam to have picked up the pace and issued updates for the off-line maps every 3 to 5 months. This past year, I had 3 map updates with my app, Sygic, that uses TomTom maps.

It looks like the Jeep users are not that high up in the HERE chain to get some TLC. Maybe an email campaign might help to get a commitment on a release date. 3 years old and counting.

Best for now.
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  #15  
Old 01-21-2015, 07:37 AM
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Re: Website or Phone Number for JEEP CUSTOMER SERVICE

I just drove from Central Maine to Foxwoods in Connecticut using my Jeep's nav system (5 hour trip). I checked recommended routes on my PC and my handheld Garmin before I left. All showed the same route I95-I495-I290-I395-Rt164.

When my Jeep kept directing me onto I93 south towards Boston, even as I was miles past that intersection, I got my Garmin 3590 out and stuck it to the windshield. From that point, I followed my Garmin's directions. Later, my Jeep directed me to an exit 5 miles further than the Garmin. Then I realized that my Jeep had a location for Foxwoods that was miles away from the correct location. I just turned my Jeep navigation off. It was worse than useless, it was directing me onto poor routes and to wrong destinations. My memory of the correct route was much better than my Jeep. (Traffic and avoidance were off)

Not happy. Tom
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