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Frustated by MOPAR supply chain/Rock Rails

12K views 66 replies 13 participants last post by  Wxchaser 
#1 ·
So - before Christmas wanted to order rock rails for the '12 GC Overland - 59 were on back order, so I did not place an order.

After Christmas at the beginning of January, inquired and finally ordered the rock rails, with an ETA of delivery of January 31st. Today I called & was told they won't show up until at least February 13th. Apparently there still are none in the pipeline, and I'll be amazed if they even show up by March or April.

Just finding the experience very frustrating as you would think there would be some type of stock or production.

Thanks for letting me vent!
 
#35 ·
Rails have shipped from Detroit to Denver and will arrive @ my dealership this Friday.
I'll let them have the hassle of installation since they have all the lifts and parts necessary & I don't. Just a relief to realize the part is almost on hand after all this time.
 
#40 ·
Dealer will charge you 2 -3 hours labor and will take 4-6 hours , and even if your mechanically inclined it will take you at least 8 plus hours :confused: !!
Im all for doing my own work on my vehicles but I couldnt be bothered with this one!;) ,,, But thats just me !:D
 
#45 ·
MSRP on the rock rails for part # 82212157 is ~$850.00 (Trailhawk # 82213525 MSRP is ~$895.00).

A Colorado Springs dealership quoted me $259.87 for labor, and $26.00 for shop supplies - I think that was a very low estimate. My work is being performed in 48 hours, so I can post the damages later Friday or early Saturday. I figure I will be charged at least 3 to 4 hours labor alone on the rock rail installation, it's a beatch!

There are some avenues to source the rock rails much cheaper, unfortunately due to the supply chain recently being dried up, that has become more difficult. Apparently the vendor for Jeep is back to producing stock now though.

Good luck blum3416.
 
#48 ·
Thanks for the pricing info. Dang that is pretty steep! I'll have to check with the dealer where I'm at to see how much they'll charge for the part and labor. I may look into purchasing it online and have them install it if it will save me anything. Yeah I've noticed it's hard to come by, so thats good news that they are making more of them now.

Let me know how the installation and everything goes. Post some pics when its all done if you can. Good luck! I know it will look sweet :D
 
#49 ·
Still waiting, shop probably 3 hours into rock rail install. Owner of dealership let me use his personal Call of Duty Wrangler Unlimited as a loaner, nice perk! I passed on some install tips from this forum to master tech performing installation.

Further details coming later.
 
#50 · (Edited)
6 hr job. Don't rush them on cutting the old sill that caps the front or it will look like crap. I don't know why they didn't include a cap for that price. I probably spent an hour cutting and filing it alone but am happy with the results. You'll be happy you waited and didn't go with the RRs. Don't forget some tips, this is the tips section.
 
#51 · (Edited)
So far this job has turned into a nightmare. I spent over 10 hours at the dealership and the job is still not close to being finished.

The rails did not align, the master tech was 1/4" off some of the holes and it didn't look straight. The flanges near the wheel wells were so far off. The technician was complaining about the alignment on the passenger side, he really struggled with that. I got sent home without my Jeep - with a car nearly empty on gas. Got 20 miles down the road and realized it, and I called their service dept. and told them the whole project had turned into a nightmare.

The dealership is open until noon Saturday, and thinking it will be a miracle if they finish the job properly.
 
#52 ·
That's to bad. I've been waiting to see how it turned out. Many of the installs by non-master techs on this and the other forum were 6hrs or less. Mine included. They shouldn't scratch on wood blocks. They're rock rails but it would be nice to get them home from the dealership without a blemish. Keep us posted.
 
#53 ·
I received a call at 830 AM this morning, informing me the rock rails were done. After the nearly one hour drive to the dealership, I closely inspected the work. Everything was aligned properly and the rails were tight.

The technician was probably there until almost midnight last night & he worked for probably at least 12 hours alone on installing the rock rails. He was having problems getting the holes aligned to install them - he told me this morning he started on the front on the passenger side, then worked his way down the rail and got it finally aligned that way. We think it may be because of MOPAR sourcing a new supplier as to why it was such a difficult installation.

I created a photo album of different angle views of the rock rails, link below:

Grand Cherokee Rock Rails Photos by Wxchaser1 | Photobucket






 
#54 ·
Thanks for the update. Glad they were able to finally get them on, sounds like a pain the he a$$. I'm going to call the dealer in my area to see how much they would charge me. Would these fit on the MY14? Pictures looks great and really add to the looks of the Jeep :D Did they still charge you the same price for labor that they quoted prior to the install? From the pictures it looks like they stick out far enough to act as running boards too? How do you like them so far?​
 
#56 ·
blum3416 - I paid $ 157.50 for labor on the rock rails, and $ 868.00 for the rock rails themselves - grand total $1025.00.

The dealership is applying a TSB from 11/21/2012 on a hood hinge pin, so I have to go back on Thursday to get the new window cowling molding and the new hinge pin installed. Also, my molded splash guards in the front wheel wells would not fit, so ordered some flat ones with Jeep logo in white.

I believe they will fit on the MY14's as the chassis has not changed - or you could go with the Trailhawk rails which cost more and are not as sturdy.

For impressions - I like how the rails lower the CG, and they look great. Easy to step on for reaching onto the roof or washing windows, etc. I looked for some non-skid tape when I got back into town but didn't find any yet. My plan is to put some onto the rails so when they are wet or icy, slipping isn't as much of an issue. Another thing I may look into is coating them with something like Rhino linings tuff grip or similar product.
 
#57 ·
They look GREAT!! :thumbsup: sorry to hear about all the problems :mad:!,, But hopefully you can move forward and continue to enjoy your ride:thumbsup::thumbsup:
 
#61 ·
You may want to wait a little bit before you install that tape :confused::confused:,, when i get in and out of my Jeep my leg will rub on the bar , dont know if I would like that rubbing on my leg or any of my guest legs for that matter :eek:, imho you may just want to wait a week or so ,, or just install a narrower strip right on top??
 
#63 ·
Does anyone have a suggestion to seal the end cap of the rock rails? The sill covers were not used by the installing dealership, so want to assure no rust on the rails. I have to call dealership this morning to see if the sill covers have been discovered.

I was thinking I could use some spray insulation and cut off the edge - or trying to spray end of cap with Rhino lining - or possibly machining some type of cap or neoprene boot.

Thanks for any help or tips. Worst case scenario I could reorder the sill covers and make the cuts necessary to attach (charging the dealership for the parts).
 
#64 ·
I ended up using clear Plasti Dip, to spray the opening on the front end of the rock rails this afternoon. The rubberized coating should help protect against the elements, especially with the flat splash guards butting up against the end of the rail.

I also put non skid tape on the outside rails near the doors this afternoon.
 
#65 ·
(Here is an update to this old thread.) I put in an order for rock rails today at a local dealer. He said that there was a supply of 53 shipping in a couple weeks and there are 57 on order. He said I might get one of the 53. My price was $649 which is a lot less than the price from third party suppliers. I have not decided what to do about installation. They quoted me $250 for installation which may be worth it.
 
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