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  #13  
Old 08-24-2011, 03:37 PM
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Re: Hardcopy Owners Manuals

Called the # (above) today and was told it'd be delivered in just a couple of days. Everyone was really nice. I also asked about DVD but was told that printed copy goes into more details and probably is more useful so decided to stick with old-fashioned version.
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  #14  
Old 08-25-2011, 10:10 AM
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Re: Hardcopy Owners Manuals

Just ordered mine today; thanks for the info...customer service person I spoke to was very nice as well.
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  #15  
Old 08-26-2011, 08:23 PM
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Re: Hardcopy Owners Manuals

Not sure if I'm missing something here, every new car I have bought came complete with a full user manual, service log book and touch up paint.

Reading this and other threads I'm a little surprised that you folk in the American market need to make special requests for something as basic as a user manual.

I hope Jeep Australia are all over this and supply manuals at the same time GC's are delivered. I'll be sure to ask when mine is collected next week.
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Old 08-26-2011, 10:46 PM
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Re: Hardcopy Owners Manuals

Quote:
Originally Posted by AussieWK2 View Post
Not sure if I'm missing something here, every new car I have bought came complete with a full user manual, service log book and touch up paint.

Reading this and other threads I'm a little surprised that you folk in the American market need to make special requests for something as basic as a user manual.

I hope Jeep Australia are all over this and supply manuals at the same time GC's are delivered. I'll be sure to ask when mine is collected next week.
This surprises me, too. Every car I have bought in America has come with a complete set of manuals. I am disappointed that they are apparently no longer delivered with Jeeps.

Rich

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Old 08-26-2011, 11:20 PM
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Re: Hardcopy Owners Manuals

They are saving money and trees. The majority of people will never miss them or even know they exist.
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  #18  
Old 08-26-2011, 11:29 PM
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Re: Hardcopy Owners Manuals

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Originally Posted by hammick View Post
They are saving money and trees. The majority of people will never miss them or even know they exist.
This.

In all reality, 70% of car buyers* will probably never open their owners manuals. People who post on auto forums are mostly likely to read them cover to cover, but short of that, i highly doubt they're typical reading material for the average buyer.

To add to that - i have't gotten my hard copy manuals (due to Chrysler **** up), but i've still read it digitally. Hasn't really bothered me much.

*made up statistic that seems realistic to me.
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  #19  
Old 08-27-2011, 01:55 PM
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Re: Hardcopy Owners Manuals

Just got my 2012 manuals in the mail. Called a week or two ago and the lady paused when I told her it was a 2012, said it was her first request for a 2012 manual. No VIN needed either.
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  #20  
Old 08-29-2011, 01:05 AM
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Re: Hardcopy Owners Manuals

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Originally Posted by Richpearl View Post
This surprises me, too. Every car I have bought in America has come with a complete set of manuals. I am disappointed that they are apparently no longer delivered with Jeeps.

Rich

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Well to be fair, we did get the full user manual on a DVD and a printed version of the user guide, but I still want the hard copies.

Unfortunately I have called twice over the past 5 months and even though they are always very nice I still have received nothing.

Time to call again.
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Old 08-29-2011, 02:49 AM
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Re: Hardcopy Owners Manuals

Carlosmp, I wanted to "thank" your informative reply, which I found helpful. Unfortunately, I am a JeepGarage newbie and can't find the mechanism for adding thanks to your post.

Rich
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  #22  
Old 08-29-2011, 07:39 AM
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Re: Hardcopy Owners Manuals

While you are waiting for your hard copies, Chrysler has posted downloadable manuals for 2012 models along with the 2011 manuals.
http://www.jeep.com/en/owners/manuals/index.html
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  #23  
Old 08-30-2011, 01:30 PM
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Re: Hardcopy Owners Manuals

I called the number listed above; the receptionist directed me to a different number:

877 847-7166 (publications)

Only asked for :

Make/Model/Year
730 vs 430 radio
Name, Address, Phone
No VIN required.

Ships within 24 hrs via UPS.

Very polite.
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  #24  
Old 08-30-2011, 05:57 PM
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Re: Hardcopy Owners Manuals

Same here. I called today. Good CS.
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