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  #1  
Old 05-23-2011, 05:33 PM
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Factory Reproductions Official FeedBack Thread

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  #2  
Old 05-23-2011, 05:41 PM
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Re: Factory Reproductions Official FeedBack Thread

Bought my black reps from Doug!

Excellent Customer Service and Fast Shipping!
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  #3  
Old 07-24-2011, 09:50 PM
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Re: Factory Reproductions Official FeedBack Thread

Is something wrong with your website?

I'm looking to buy an entire wheel/tire package of 22's, but it's still saying they're "coming soon" and there is Nothing in the "packages" section.

Please advise?
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Old 07-24-2011, 10:01 PM
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Re: Factory Reproductions Official FeedBack Thread

call them
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  #5  
Old 07-24-2011, 10:25 PM
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Re: Factory Reproductions Official FeedBack Thread

I'm in Australia
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Old 07-24-2011, 10:37 PM
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Re: Factory Reproductions Official FeedBack Thread

Dont have phones in Australia? LOL
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Old 07-24-2011, 10:40 PM
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Re: Factory Reproductions Official FeedBack Thread

Nope.

I've emailed them though.

How's your transfer case Kyle?
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Old 07-25-2011, 05:48 PM
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Re: Factory Reproductions Official FeedBack Thread

Quote:
Originally Posted by Marlin View Post
Is something wrong with your website?

I'm looking to buy an entire wheel/tire package of 22's, but it's still saying they're "coming soon" and there is Nothing in the "packages" section.

Please advise?
So, I emailed them what I've quoted above, and Doug managed to reply back to me this;

"We do not sell over the web site.

Doug Heideman
Factory Reproductions Inc"

I thought that was pretty slack, I always thank people for enquiring from my website and try and walk them through ordering my products. So I replied with this;

"Wow, thanks for the reply Doug!

Maybe I'm old fashioned, but if you can't take more than five seconds to reply to my email to tell me how I go about purchasing your product, or even thank me for the enquiry, then I cannot take the time to order said product or transfer funds to your account.

A little bit of time spent goes a long way Doug. A little time spent ensuring the Viper reps you sell for Jeeps actually fitted over the SRT Jeep brakes would have been time well spent too I'd assume.

Kind regards,

Ben"


I won't reward poor customer service with my money, I'll give it to someone else.
There's my feedback
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Old 07-25-2011, 06:05 PM
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Re: Factory Reproductions Official FeedBack Thread

Quote:
Originally Posted by Marlin View Post
So, I emailed them what I've quoted above, and Doug managed to reply back to me this;

"We do not sell over the web site.

Doug Heideman
Factory Reproductions Inc"

I thought that was pretty slack, I always thank people for enquiring from my website and try and walk them through ordering my products. So I replied with this;

"Wow, thanks for the reply Doug!

Maybe I'm old fashioned, but if you can't take more than five seconds to reply to my email to tell me how I go about purchasing your product, or even thank me for the enquiry, then I cannot take the time to order said product or transfer funds to your account.

A little bit of time spent goes a long way Doug. A little time spent ensuring the Viper reps you sell for Jeeps actually fitted over the SRT Jeep brakes would have been time well spent too I'd assume.

Kind regards,

Ben"


I won't reward poor customer service with my money, I'll give it to someone else.
There's my feedback
that is actually the exact same reason why i did not buy through them.
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  #10  
Old 04-19-2012, 07:48 PM
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Re: Factory Reproductions Official FeedBack Thread

i was going to buy some 22" reps and have them powder coated white, talked to Doug about it and he said it was a go. He said he would send me an invoice/e-mail of the final price its been about two weeks and have not received anything, so i e-mailed him and cancelled my order im tired of waiting around.....Horrible customer service dont waste your time!!!
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  #11  
Old 04-24-2012, 08:26 PM
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Re: Factory Reproductions Official FeedBack Thread

who else can you buy srt reps from ???
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  #12  
Old 06-25-2012, 04:08 AM
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Re: Factory Reproductions Official FeedBack Thread

yeah how much longer will it be before we some 2012 jeep srt8 replicas in 20inch or 22inch
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