So, in less than a week I had roadside assistance come to my house twice (Saturday and Tuesday) to tow my 2014 SRT (2976 miles) to the dealership, for the following reasons/codes:
P0013 (Bank 01 Camshaft actuator open)?
P0622 (Generator field not switching)?
P3401 (Exhaust gas recirculation system performance)?
P3425 (Cylinder 4 Deactivation/Intake valve control circuit/open)?
P3441 (Cylinder 6 Deactivation/Intake valve control circuit/open)?
So, on the first visit (Saturday) to the dealership, I chalked this up to being a fluke, and just went with the flow and left it in the "capable" hands of the dealership. They called me up later that day and said they ran a software update and cleared all the codes (they thought some of the codes shouldn't be showing on a Jeep SRT) and that the vehicle was good to go. We were at a family Labor day cook out, so were unable to pick up until Monday. No issues with pick up on Monday.
Tuesday afternoon (vehicle had been sitting in the garage since getting it home Monday) I go out to pick the kids up from school, and guess what...Won't start! Same codes. Called roadside assistance, and had tow truck dispatched. While waiting for said tow truck, I decide SRT customer service needs to know what is going on.
I pass on to SRT this is the second time, and that it was already "fixed" by the dealership. At this point I am quite upset, as I wanted to drive her to my SRT experience this Thursday @ VIR (not gonna happen now
The SRT rep. tells me that I will have a Grand Cherokee loaner from the dealership, and that all costs associated with that loaner will be covered.
I guess the dealership forgot to get on the same page as SRT. I advised the dealership to call SRT and confirm, but low and behold, the SRT rep. that I was dealing with had left to go home. So I had to refrain from choking the living hell out of the service rep at the dealership and take the base model Jeep Cherokee as my loaner. The one with less than a quarter of a tank of gas no less!!!
I drove home in a purple haze of anger and called SRT back to rant some more. So at this point, the original SRT rep. (the one who went home) will get a "star case" started (?) and do everything in his power to get my vehicle fixed as soon as possible and also try to get me a proper loaner from the dealership. Supposedly this will happen first thing tomorrow morning (3rd of September).
I'm not sure, but do I have a right to be angry over the way this was handled? I feel that for the money we spent on these SUVs the least we can expect is a decent "like" loaner with a decent amount of gas in it.
Now I have to slink my way into an SRT event in a base model Cherokee...