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Old 10-18-2016, 12:09 PM
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Engine Tick

I'm pretty sure I have the infamous engine tick issue. I just bought a new 2015 SRT which recently developed a very loud tick from the driver's side cylinder bank. The noise started at approximately 500 miles, and I'm at about 710. It's a consistent tick tick tick tick that happens on both cold and hot starts, and doesn't go away after driving. I broke the truck in as per the owner's manual, and it didn't make this sound when I first bought it. I took it to my local dealership and was told "there's nothing wrong at all, it's normal". When I asked him if it might be a lifter problem, the service writer just blew off the question, stating again that nothing was wrong. I'll try to post a video of the sound later on today, but there's no way it's normal for that loud of a tick to only come from one side of the engine. Any input or advice would be great.

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Old 10-18-2016, 05:02 PM
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Re: Engine Tick

I just got back from the dealer who again stated that the ticking noise is just from the injectors. This doesn't make sense to me as it's only coming from one cylinder bank. I called the SRT hotline and the rep confirmed with me that a ticking sound has nothing to do with injectors and to get a second opinion from another dealership.
Here's a quick video of the sound:

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Old 10-18-2016, 07:50 PM
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Re: Engine Tick

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Originally Posted by DarkstarStatus27 View Post
I just got back from the dealer who again stated that the ticking noise is just from the injectors. This doesn't make sense to me as it's only coming from one cylinder bank. I called the SRT hotline and the rep confirmed with me that a ticking sound has nothing to do with injectors and to get a second opinion from another dealership.
Here's a quick video of the sound:
https://m.youtube.com/watch?ebc=ANyP...&v=St69aJZXICs">https://m.youtube.com/watch?ebc=ANyP...&v=St69aJZXICs" type="application/x-shockwave-flash" width="425" height="350">
That does not sound like a lifter to me. Not sure what it is.

Another common cause of a "tick" is Exhaust Manifold (gasket or crack or even just loose).
If it was lifters it most likely would be both sides.
And if was injectors (which I've never heard of) it also would likely be both sides.

A exhaust manifold issue is commonly one side.

I think there are tricks to finding manifold leaks. Google it.
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Old 10-19-2016, 09:01 AM
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Re: Engine Tick

Either way. Just another example of how bad these dealers suck. OP bought Jeep's top of the line vehicle and the lack of service support is absurd. I drive 65 miles to get my SRT serviced by a dealer I trust - crazy considering I live in NJ and probably pass dozens of closer dealers on the way there. Anyway, I'd be annoyed if my brand new $70k+ vehicle sounded like that too.

If Jeep is really about to compete with the luxo brands with the Wagoneer it better step up its service experience or that venture will be short lived.

OP hope they get it fixed for you and you can enjoy your beast. It's really an awesome vehicle and a thrill to drive.


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Old 10-19-2016, 09:22 AM
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Re: Engine Tick

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Originally Posted by sost1sg View Post
Either way. Just another example of how bad these dealers suck. OP bought Jeep's top of the line vehicle and the lack of service support is absurd. I drive 65 miles to get my SRT serviced by a dealer I trust - crazy considering I live in NJ and probably pass dozens of closer dealers on the way there. Anyway, I'd be annoyed if my brand new $70k+ vehicle sounded like that too.

If Jeep is really about to compete with the luxo brands with the Wagoneer it better step up its service experience or that venture will be short lived.

OP hope they get it fixed for you and you can enjoy your beast. It's really an awesome vehicle and a thrill to drive.


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There were a few other small issues I had them look at, including my steering wheel being canted a few degrees to the right. The same service writer said they wouldn't fix it because the crowning of the road would make up for it. What a joke. I traded a 2013 GT500 for this Jeep; and I received nothing but stellar service from Ford no matter which dealership I went to. The first time I take my new truck to a Jeep dealer, I get treated like an idiot and am given a run around. Meh, end of rant. I'll see what another dealership says next week.
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Old 10-19-2016, 01:47 PM
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Re: Engine Tick

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Originally Posted by DarkstarStatus27 View Post
There were a few other small issues I had them look at, including my steering wheel being canted a few degrees to the right. The same service writer said they wouldn't fix it because the crowning of the road would make up for it. What a joke. I traded a 2013 GT500 for this Jeep; and I received nothing but stellar service from Ford no matter which dealership I went to. The first time I take my new truck to a Jeep dealer, I get treated like an idiot and am given a run around. Meh, end of rant. I'll see what another dealership says next week.
Hello DarkstarStatus27,

Iím sorry to hear about your experience thus far. Please feel free to reach out if I can assist you in further communications with your original dealership or a new certified Jeep dealership.

Anna
JeepCares Social Media Care Specialist
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Old 10-19-2016, 03:42 PM
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Re: Engine Tick

Wow that is loud. Hows the oil level? Still on the original oil? Have you pinpointed the sound to that valve cover? If not try using a stethoscope or a screw driver with your ear to it to see where its the loudest
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Old 10-19-2016, 03:53 PM
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Re: Engine Tick

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Originally Posted by El Jefe View Post
Wow that is loud. Hows the oil level? Still on the original oil? Have you pinpointed the sound to that valve cover? If not try using a stethoscope or a screw driver with your ear to it to see where its the loudest
The truck has a little over 800 miles on it so it's still running the factory oil, and the dipstick shows the oil level dead center. The sound seems to be coming from the front of the driver's side cylinder bank.
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Old 10-19-2016, 07:00 PM
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Re: Engine Tick

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Originally Posted by JeepCares View Post
Hello DarkstarStatus27,



Iím sorry to hear about your experience thus far. Please feel free to reach out if I can assist you in further communications with your original dealership or a new certified Jeep dealership.



Anna

JeepCares Social Media Care Specialist

Anna - it's nice that you and the others are here and offer help but when are we going to see real improvements in the way these dealer service departments are run? Many are a huge black eye on the brand. I wonder how many repeat buyers jeep loses as a result of it's generally terrible dealer service support?


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Old 10-20-2016, 12:19 PM
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Re: Engine Tick

Quote:
Originally Posted by sost1sg View Post
Anna - it's nice that you and the others are here and offer help but when are we going to see real improvements in the way these dealer service departments are run? Many are a huge black eye on the brand. I wonder how many repeat buyers jeep loses as a result of it's generally terrible dealer service support?


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I could not agree more! I have owned five Jeeps since 1999, three of which are SRT and have ALWAYS had to battle service departments. Even manufacture defects (dash leather cover has started to separate on my 2014 and two service departments have said it is unwarrantable issue) and it has me finally realizing I just cannot stay in Jeep's any longer. When you spend $70,000 plus for a top line Jeep, but get treated as if you bought a used Ugo, it kills the experience entirely.

Sorry for the thread high jack, hope you get that tick figured out.
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Old 10-20-2016, 07:27 PM
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Re: Engine Tick

Quote:
Originally Posted by El Jefe View Post
Wow that is loud. Hows the oil level? Still on the original oil? Have you pinpointed the sound to that valve cover? If not try using a stethoscope or a screw driver with your ear to it to see where its the loudest
^^^this^^^. You need to pinpoint the sound With a stethoscope. There are two types. One for knock, it has a steel shaft that will pinpoint that sound in 30 seconds. the other has the plastic tube so you can listen for vacuum/ exhaust leaks. When you figure it out take it with you to the dealership.
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Old 10-21-2016, 08:59 AM
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Engine Tick

This is the absurdity. He just spent $70k+ on a brand new vehicle with now just a few hundred miles on it. He shouldn't have to buy a surgical kit to "convince" the dealer something is not right. We also shouldn't have to bring in printed TSBs in order to get issues addressed.

OP my advice would be to find another dealer. It took me awhile but I finally found one (65 miles from my house!) that knows the product and is happy to do their job: service it.


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