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  #13  
Old 09-24-2014, 06:25 PM
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Re: Oil Blow out!

Quick update. The oil plug was lost while driving. The Lead Tech says it may have been finger tight and not torque to spec with the oil change.

The pan was inspected and there are no signs of cross threading so that is a good sign. Once the right Service Advisor and tech stepped in everything changed, much better service and communication. I was told by the S/A that the lower less experienced technicians are used for oil changes and routine maintenance. They reserve their more experienced technicians for more complicated task. They have agreed to assign their lead tech to our future services. Looks like all will be good moving forward. Thanks for lending an ear to vent on this issue.

This particular dealer is running into growing pains right now, they brought in Fiat about a year ago and we are located in a high commuter town. Their service department has not expanded in at least 15yrs so they are due for a refresh to properly service their growing business.

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  #14  
Old 09-24-2014, 07:25 PM
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Re: Oil Blow out!

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Originally Posted by Spmmorrow View Post
Quick update. The oil plug was lost while driving. The Lead Tech says it may have been finger tight and not torque to spec with the oil change.

The pan was inspected and there are no signs of cross threading so that is a good sign. Once the right Service Advisor and tech stepped in everything changed, much better service and communication. I was told by the S/A that the lower less experienced technicians are used for oil changes and routine maintenance. They reserve their more experienced technicians for more complicated task. They have agreed to assign their lead tech to our future services. Looks like all will be good moving forward. Thanks for lending an ear to vent on this issue.

This particular dealer is running into growing pains right now, they brought in Fiat about a year ago and we are located in a high commuter town. Their service department has not expanded in at least 15yrs so they are due for a refresh to properly service their growing business.
so how long was the car driven with no oil in it? doesn't take long to empty the whole pan when the drain plug is out. Hearing the drain plug fell out with your wife driving it down the road id be very concerned that the engine may have been damaged from running without oil. just because it starts and runs doesn't mean that it wasn't damaged and could cause you problems later. it takes very little time to ruin an engine running it with out oil. Id recommend getting that thoroughly documented and that engine checked for possible internal issues, sounds like all they did was check for a stripped drain plug and fill it back up?
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Old 09-25-2014, 02:31 AM
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Re: Oil Blow out!

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Originally Posted by silvermax04 View Post
so how long was the car driven with no oil in it? doesn't take long to empty the whole pan when the drain plug is out. Hearing the drain plug fell out with your wife driving it down the road id be very concerned that the engine may have been damaged from running without oil. just because it starts and runs doesn't mean that it wasn't damaged and could cause you problems later. it takes very little time to ruin an engine running it with out oil. Id recommend getting that thoroughly documented and that engine checked for possible internal issues, sounds like all they did was check for a stripped drain plug and fill it back up?

Second that I mean you did say in your first post that your wife heard a loud boom ? Surely you didn't just let them fill it up with oil and drive off the dearer ship with the car did you ? Leaking oil from the sump doesn't cause a loud boom


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  #16  
Old 09-25-2014, 02:35 PM
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Re: Oil Blow out!

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Originally Posted by maxy9 View Post
Second that I mean you did say in your first post that your wife heard a loud boom ? Surely you didn't just let them fill it up with oil and drive off the dearer ship with the car did you ? Leaking oil from the sump doesn't cause a loud boom


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At the very least, I'd want the service manager to document this incident on your service order, so if the loss of oil did any damage, you would have some recourse with that dealer for a very expensive engine.

The "speed lane" techs do seem about the caliber of jiffylube, etc. but having a dealer speed lane tech rather than jiffylube is the ability to prove later than someone pulled a huge oopsie.

I'd ask a bit more about the noise your wife heard... unless it was the plug sproinging off the pavement and into the bottom of the vehicle.

Hopefully they also steam cleaned the bottom of your vehicle if it had oil all under it.
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  #17  
Old 09-25-2014, 02:44 PM
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Re: Oil Blow out!

I would immediately call your dealers Service Manager, The dealership manager, and the SRT hotline, thats a lot of unacceptable BS your being told.....also tell them you would like a loner, seeing they are too busy to service your vehicle and fix their screw up.....This kind of thing just pisses me off......I had a 09 Dodge Ram prior to my SRT, and the Dodge dealer was super, not nearly as happy with my current Jeep dealership
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Old 09-25-2014, 02:55 PM
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Re: Oil Blow out!

also it sounds like perhaps your Jeep was overfilled with oil, which may have caused the blow out, as the pressure built up, just a thought, a sloppy tech may have put the oil in twice... I once had my Ram serviced, jumped on the freeway and noticed tons of smoke coming out the back, then lost transmission.....pulled off thinking my service tech screwed something up, as I saw a trail of trans fluid, opened the hood and the entire eng compartment was covered in trans fluid.....It appeared that a transmission line burst near where I had added and after market trans filter, long story short, after a bunch of work replacing all the lines, it turned out that a seam on the added trans filter split, and a job that ended up costing me 300 in parts & special tools and three days time, could have been fixed for twenty bucks in about 10 mins, If I could have seen where the filter split....and it was all just coincidence that it occurred immediately after leaving the dealership after they serviced my truck
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  #19  
Old 09-26-2014, 02:35 AM
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Re: Oil Blow out!

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Originally Posted by theweavman View Post
also it sounds like perhaps your Jeep was overfilled with oil, which may have caused the blow out, as the pressure built up, just a thought, a sloppy tech may have put the oil in twice... I once had my Ram serviced, jumped on the freeway and noticed tons of smoke coming out the back, then lost transmission.....pulled off thinking my service tech screwed something up, as I saw a trail of trans fluid, opened the hood and the entire eng compartment was covered in trans fluid.....It appeared that a transmission line burst near where I had added and after market trans filter, long story short, after a bunch of work replacing all the lines, it turned out that a seam on the added trans filter split, and a job that ended up costing me 300 in parts & special tools and three days time, could have been fixed for twenty bucks in about 10 mins, If I could have seen where the filter split....and it was all just coincidence that it occurred immediately after leaving the dealership after they serviced my truck

Hmm it's the Boom sound that I can't get out of my head that makes me think to that it was overfilled with oil ,but to blow out a sump plug takes to much pressure surely ? Maybe the oil filter O ring or a gasket ? But dang man that's a very expensive motor to take a gamble on to just refill the sump and drive again without a proper bottom end tear down to see if the bearings are ok . Maybe the jeep mechanic is just going to fill it up with oil then let them drive it and make the owner come back in a month and recheck the sump to see if any metal fillings show up in the oil change ?


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  #20  
Old 09-28-2014, 11:49 AM
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Re: Oil Blow out!

+1

You need to talk with someone that knows their stuff. Driving any distance without oil pressure did damage your engine. To what extent remains to be seen.

Was this the first service and oil change? If so, I have a very good idea of what happened.
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  #21  
Old 09-28-2014, 12:34 PM
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Re: Oil Blow out!

I agree... to have a massive loss of oil like that and not check the engine for possible damage is just criminal. Even more so seeing that it's an SRT.

Anecdotal story...

I had a mechanical oil pressure gauge in 2 vehicles... one factory with a .125 diameter copper oil line, one I added that used a .125 diameter nylon oil line.

The oil line fitting on the copper line let go at the gauge. I discovered that when I noticed oil on my pant legs. The leak wasn't huge but it sure made a mess inside the dash. That was a PITA to fix and clean up.

The fitting on the nylon line let go at the engine. I discovered that after an oil change at a friend's service station. I had pulled the vehicle out and driven it around the station to park it. Found an oil trail equal to the pictures posted by the OP. In less than 150 feet of driving I lost all the oil in the engine... and that was through a .125 fitting. Right to the very end my gauge was showing oil pressure. Had I simply driven off that would've been catastrophic.
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