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Oil Blow out!

4K views 20 replies 11 participants last post by  MDBones 
#1 ·
So we had an oil blow out the other day after the jeep was recently serviced. Picked up the Jeep from a routine oil change and service for the recent recalls on Wednesday. My wife drove the Jeep to pick up the kids from school on Thursday afternoon (She didnt take the jeep in the am because I was cleaning the inside cabin out from the service).

While driving home with my three kids she hears a loud "boom" under the car and figures the tire blew, she pulls over into the nearest parking lot, the car lost all power and discovered a HUGE pool of oil under the vehicle, she calls me for advice... I had her get the kids out, take them inside the hospital (This is the parking lot she pulled into) to get them out of the heat.... She calls the dealer and they sent out a tow truck, I had to leave work, run home and grab my truck that has car seats in it, sine the tow truck driver was not sure how they would get the kids home with the lack of room.

Dealer was actually very good on the phone, showed concern for the kids, made sure they were all ok. Friday goes by and we hear nothing from them, Saturday we call and were told they are looking into it, today same thing. I guess they assume we had additional cars to use over the weekend and again this morning for School. They never even offered a loaner car to us!

So now Im concerned, if this was a simple oil filer not getting installed properly at service you would think they could have spot this right away, its been with them for 2 full service days and we have not idea what went wrong.

Here are some pictures for you. Ill keep you posted on the results, Jeep service department could really use a freshening up. Is there such a thing as a SRT certified dealership for service? Many dealers have something like this for their specialty lines, AMG is an example. Something like this would be great for the brand moving forward. Its a little irritating that we get the same mechanics as someone bring in their dodge caravan for service.
 

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#2 ·
Its a little irritating that we get the same mechanics as someone bring in their dodge caravan for service.
I am really not looking for a fight today but your last line I find a little irritating and smacks of elitism/entitlementism. All customers should receive the best possible service regardless of brand or how much they paid for it. Nobody should be ranking anybody and/or their vehicle. My vehicle is just as important to me as your's is to you. I am as proud of my $40,000 2014 Jeep Cherokee Limited ADII as you are of your $60,000 SRT. I don't think because I make different decisions than you have, and/or have different priorities then you, I should receive any different service than you do when I take my vehicle in for service.
 
#3 ·
Your absolutely right... Sorry that did come off a little offensive. Im just frustrated at the overall service we have seen. There is a glaring difference between services at our Dodge/Jeep dealer and other manufactures I have experienced. By no means did I intend to make the SRT superior to a limited, trailhawk or base model. We all purchase the vehicle that we enjoy the most. The service experience (At least with our dealer) needs to improve to all their consumers.
 
#7 ·
Called the dealer and was told they have been very busy and have yet to look at the Jeep. They recommended I sit tight until they get caught up, the Tech that did the oil change is out until Thursday so they wanted him to take a look at it when he gets back anyways.

Im ok waiting for the right guy to look at it if he knows what he is doing.
 
#6 ·
Is there such a thing as a SRT certified dealership for service? Many dealers have something like this for their specialty lines, AMG is an example. Something like this would be great for the brand moving forward. Its a little irritating that we get the same mechanics as someone bring in their dodge caravan for service.
I agree that ideally all Chrysler/Jeep mechanic/service tech's should be able to work on all Chrysler/Jeep models. But in the real world, some mechanic/service technicians' knowledge & quality of work are better than others. Luckily, each time I bring my SRT8 in for service (from an oil change to warranty work) the Service Manager schedules the same technician to do the work. The technician knows my vehicle, and knows me. I've never been disappointed with the work done. We have a little unofficial ongoing bet to see if I can find fault with the technician's work. I haven't won yet.
 
#10 ·
Sorry to hear what has happened. Might want to look for another place to service your vehicle. Over the weekend I noticed a few drops of oil on my garage floor and called to get in as soon as possible. They got me in tomorrow on very short notice and will let you all know what they find. Looks like it was coming from some area centrally between the two front tires. Hopefully won't have a blow out driving there in the morning....
 
#11 ·
If you don't hear anything by tomorrow I would most certainly call the SRT Hotline.

Daily updates should be at the least warranted for a failure of this magnitude.
 
#12 ·
Oil filter was loose. I bet if I kept driving it maybe would have had a blowout as well
 
#13 ·
Quick update. The oil plug was lost while driving. The Lead Tech says it may have been finger tight and not torque to spec with the oil change.

The pan was inspected and there are no signs of cross threading so that is a good sign. Once the right Service Advisor and tech stepped in everything changed, much better service and communication. I was told by the S/A that the lower less experienced technicians are used for oil changes and routine maintenance. They reserve their more experienced technicians for more complicated task. They have agreed to assign their lead tech to our future services. Looks like all will be good moving forward. Thanks for lending an ear to vent on this issue.

This particular dealer is running into growing pains right now, they brought in Fiat about a year ago and we are located in a high commuter town. Their service department has not expanded in at least 15yrs so they are due for a refresh to properly service their growing business.
 
#14 ·
Quick update. The oil plug was lost while driving. The Lead Tech says it may have been finger tight and not torque to spec with the oil change.

The pan was inspected and there are no signs of cross threading so that is a good sign. Once the right Service Advisor and tech stepped in everything changed, much better service and communication. I was told by the S/A that the lower less experienced technicians are used for oil changes and routine maintenance. They reserve their more experienced technicians for more complicated task. They have agreed to assign their lead tech to our future services. Looks like all will be good moving forward. Thanks for lending an ear to vent on this issue.

This particular dealer is running into growing pains right now, they brought in Fiat about a year ago and we are located in a high commuter town. Their service department has not expanded in at least 15yrs so they are due for a refresh to properly service their growing business.
so how long was the car driven with no oil in it? doesn't take long to empty the whole pan when the drain plug is out. Hearing the drain plug fell out with your wife driving it down the road id be very concerned that the engine may have been damaged from running without oil. just because it starts and runs doesn't mean that it wasn't damaged and could cause you problems later. it takes very little time to ruin an engine running it with out oil. Id recommend getting that thoroughly documented and that engine checked for possible internal issues, sounds like all they did was check for a stripped drain plug and fill it back up?
 
#17 ·
I would immediately call your dealers Service Manager, The dealership manager, and the SRT hotline, thats a lot of unacceptable BS your being told.....also tell them you would like a loner, seeing they are too busy to service your vehicle and fix their screw up.....This kind of thing just pisses me off......I had a 09 Dodge Ram prior to my SRT, and the Dodge dealer was super, not nearly as happy with my current Jeep dealership
 
#18 ·
also it sounds like perhaps your Jeep was overfilled with oil, which may have caused the blow out, as the pressure built up, just a thought, a sloppy tech may have put the oil in twice... I once had my Ram serviced, jumped on the freeway and noticed tons of smoke coming out the back, then lost transmission.....pulled off thinking my service tech screwed something up, as I saw a trail of trans fluid, opened the hood and the entire eng compartment was covered in trans fluid.....It appeared that a transmission line burst near where I had added and after market trans filter, long story short, after a bunch of work replacing all the lines, it turned out that a seam on the added trans filter split, and a job that ended up costing me 300 in parts & special tools and three days time, could have been fixed for twenty bucks in about 10 mins, If I could have seen where the filter split....and it was all just coincidence that it occurred immediately after leaving the dealership after they serviced my truck
 
#19 ·
Hmm it's the Boom sound that I can't get out of my head that makes me think to that it was overfilled with oil ,but to blow out a sump plug takes to much pressure surely ? Maybe the oil filter O ring or a gasket ? But dang man that's a very expensive motor to take a gamble on to just refill the sump and drive again without a proper bottom end tear down to see if the bearings are ok . Maybe the jeep mechanic is just going to fill it up with oil then let them drive it and make the owner come back in a month and recheck the sump to see if any metal fillings show up in the oil change ?


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#21 · (Edited)
I agree... to have a massive loss of oil like that and not check the engine for possible damage is just criminal. Even more so seeing that it's an SRT.

Anecdotal story...

I had a mechanical oil pressure gauge in 2 vehicles... one factory with a .125 diameter copper oil line, one I added that used a .125 diameter nylon oil line.

The oil line fitting on the copper line let go at the gauge. I discovered that when I noticed oil on my pant legs. The leak wasn't huge but it sure made a mess inside the dash. That was a PITA to fix and clean up.

The fitting on the nylon line let go at the engine. I discovered that after an oil change at a friend's service station. I had pulled the vehicle out and driven it around the station to park it. Found an oil trail equal to the pictures posted by the OP. In less than 150 feet of driving I lost all the oil in the engine... and that was through a .125 fitting. Right to the very end my gauge was showing oil pressure. Had I simply driven off that would've been catastrophic.
 
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