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  #1  
Old 09-22-2014, 03:13 PM
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Oil Blow out!

So we had an oil blow out the other day after the jeep was recently serviced. Picked up the Jeep from a routine oil change and service for the recent recalls on Wednesday. My wife drove the Jeep to pick up the kids from school on Thursday afternoon (She didnt take the jeep in the am because I was cleaning the inside cabin out from the service).

While driving home with my three kids she hears a loud "boom" under the car and figures the tire blew, she pulls over into the nearest parking lot, the car lost all power and discovered a HUGE pool of oil under the vehicle, she calls me for advice... I had her get the kids out, take them inside the hospital (This is the parking lot she pulled into) to get them out of the heat.... She calls the dealer and they sent out a tow truck, I had to leave work, run home and grab my truck that has car seats in it, sine the tow truck driver was not sure how they would get the kids home with the lack of room.

Dealer was actually very good on the phone, showed concern for the kids, made sure they were all ok. Friday goes by and we hear nothing from them, Saturday we call and were told they are looking into it, today same thing. I guess they assume we had additional cars to use over the weekend and again this morning for School. They never even offered a loaner car to us!

So now Im concerned, if this was a simple oil filer not getting installed properly at service you would think they could have spot this right away, its been with them for 2 full service days and we have not idea what went wrong.

Here are some pictures for you. Ill keep you posted on the results, Jeep service department could really use a freshening up. Is there such a thing as a SRT certified dealership for service? Many dealers have something like this for their specialty lines, AMG is an example. Something like this would be great for the brand moving forward. Its a little irritating that we get the same mechanics as someone bring in their dodge caravan for service.
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  #2  
Old 09-22-2014, 03:32 PM
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Re: Oil Blow out!

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Originally Posted by Spmmorrow View Post
Its a little irritating that we get the same mechanics as someone bring in their dodge caravan for service.
I am really not looking for a fight today but your last line I find a little irritating and smacks of elitism/entitlementism. All customers should receive the best possible service regardless of brand or how much they paid for it. Nobody should be ranking anybody and/or their vehicle. My vehicle is just as important to me as your's is to you. I am as proud of my $40,000 2014 Jeep Cherokee Limited ADII as you are of your $60,000 SRT. I don't think because I make different decisions than you have, and/or have different priorities then you, I should receive any different service than you do when I take my vehicle in for service.
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Old 09-22-2014, 03:57 PM
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Re: Oil Blow out!

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Originally Posted by macfan View Post
I am really not looking for a fight today but your last line I find a little irritating and smacks of elitism/entitlementism. All customers should receive the best possible service regardless of brand or how much they paid for it. Nobody should be ranking anybody and/or their vehicle. My vehicle is just as important to me as your's is to you. I am as proud of my $40,000 2014 Jeep Cherokee Limited ADII as you are of your $60,000 SRT. I don't think because I make different decisions than you have, and/or have different priorities then you, I should receive any different service than you do when I take my vehicle in for service.
Your absolutely right... Sorry that did come off a little offensive. Im just frustrated at the overall service we have seen. There is a glaring difference between services at our Dodge/Jeep dealer and other manufactures I have experienced. By no means did I intend to make the SRT superior to a limited, trailhawk or base model. We all purchase the vehicle that we enjoy the most. The service experience (At least with our dealer) needs to improve to all their consumers.
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Old 09-22-2014, 04:09 PM
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Re: Oil Blow out!

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Originally Posted by Spmmorrow View Post
Your absolutely right... Sorry that did come off a little offensive. Im just frustrated at the overall service we have seen. There is a glaring difference between services at our Dodge/Jeep dealer and other manufactures I have experienced. By no means did I intend to make the SRT superior to a limited, trailhawk or base model. We all purchase the vehicle that we enjoy the most. The service experience (At least with our dealer) needs to improve to all their consumers.
I would agree with you on that. As much as Chrysler products have improved the last couple of years the one big area that still needs improvement is the dealerships.

We all need to remember though that Chrysler until recently was pretty much given up for dead. The vehicles were considered of low quality and thus priced lower. The customers were considered to be of low economic means and to have a poor education. While everybody should have been treated the same the reality was that they were not. The dealerships got use to working with the low income, poor education customer. Now that things have changed greatly the dealerships need to change too. I got a laugh recently when I took my Cherokee in for a noise in my brakes. I asked to speak with the mechanic working on my Jeep. I actually had the old (old, as in no longer there) service manger and dealership owner tell me that they don't allow that because the customer's don't know anything. That is only topped by me having to teach my salesman how to order a Cherokee when I placed my order.
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Old 09-22-2014, 04:50 PM
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Re: Oil Blow out!

Did they tell you what happened?
Oil filter blow off, or did it blow an oil line somewhere?
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Old 09-22-2014, 04:56 PM
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Re: Oil Blow out!

Quote:
Originally Posted by Spmmorrow View Post
Is there such a thing as a SRT certified dealership for service? Many dealers have something like this for their specialty lines, AMG is an example. Something like this would be great for the brand moving forward. Its a little irritating that we get the same mechanics as someone bring in their dodge caravan for service.
I agree that ideally all Chrysler/Jeep mechanic/service tech's should be able to work on all Chrysler/Jeep models. But in the real world, some mechanic/service technicians' knowledge & quality of work are better than others. Luckily, each time I bring my SRT8 in for service (from an oil change to warranty work) the Service Manager schedules the same technician to do the work. The technician knows my vehicle, and knows me. I've never been disappointed with the work done. We have a little unofficial ongoing bet to see if I can find fault with the technician's work. I haven't won yet.
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Old 09-22-2014, 07:25 PM
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Re: Oil Blow out!

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Originally Posted by lstowell View Post
Did they tell you what happened?
Oil filter blow off, or did it blow an oil line somewhere?
Called the dealer and was told they have been very busy and have yet to look at the Jeep. They recommended I sit tight until they get caught up, the Tech that did the oil change is out until Thursday so they wanted him to take a look at it when he gets back anyways.

Im ok waiting for the right guy to look at it if he knows what he is doing.
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Old 09-22-2014, 07:27 PM
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Re: Oil Blow out!

Quote:
Originally Posted by JohnS View Post
I agree that ideally all Chrysler/Jeep mechanic/service tech's should be able to work on all Chrysler/Jeep models. But in the real world, some mechanic/service technicians' knowledge & quality of work are better than others. Luckily, each time I bring my SRT8 in for service (from an oil change to warranty work) the Service Manager schedules the same technician to do the work. The technician knows my vehicle, and knows me. I've never been disappointed with the work done. We have a little unofficial ongoing bet to see if I can find fault with the technician's work. I haven't won yet.
Sounds like its hit and mis with dealers. Good to hear you have a good tech in the area.
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Old 09-22-2014, 10:19 PM
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Quote:
Originally Posted by Spmmorrow View Post

Called the dealer and was told they have been very busy and have yet to look at the Jeep. They recommended I sit tight until they get caught up, the Tech that did the oil change is out until Thursday so they wanted him to take a look at it when he gets back anyways.

Im ok waiting for the right guy to look at it if he knows what he is doing.
So it blow up last thursday and the they are not even going to touch it until a week later because they want the oil change guy to look at it? ? Typically the people that do the oil changes are the lowest skilled people there, because an oil change takes almost no skill and they dont waste their expensive people doing those. SRT does have its own hotline if it were me i would have made the call already because non of that sounds right.
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Old 09-22-2014, 10:29 PM
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Re: Oil Blow out!

Sorry to hear what has happened. Might want to look for another place to service your vehicle. Over the weekend I noticed a few drops of oil on my garage floor and called to get in as soon as possible. They got me in tomorrow on very short notice and will let you all know what they find. Looks like it was coming from some area centrally between the two front tires. Hopefully won't have a blow out driving there in the morning....
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Old 09-22-2014, 10:39 PM
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Re: Oil Blow out!

If you don't hear anything by tomorrow I would most certainly call the SRT Hotline.

Daily updates should be at the least warranted for a failure of this magnitude.
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Old 09-23-2014, 08:15 PM
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Re: Oil Blow out!

Oil filter was loose. I bet if I kept driving it maybe would have had a blowout as well
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