Warranty In-Service Date vrs Delivery Date
All my life I hear "Never seen that before!" Well, here is another one:
Called SRT Corporate today to try to redeem my Track Day and was told it was already expired. I purchased my SRT Jeep on 11-9-2015. SRT told me that my in-service date was 1-4-2015.
My 2015 SRT Jeep was a NEW dealer demo, never titled, and I am the original owner. Past the issue of the SRT track day, I then was told my warranty will expire on 1-4-2018 (and power train on 1-4-2020), so I lost 10 months of warranty coverage?
I have purchased about 25 new GM cars/trucks and about 6 FCA cars/trucks over my life. Each and every one of them starts the warranty period from the day (and mileage) that was on the car on the day it was delivered to me. In other words, in the case of the Jeep, it had 5500 miles on it when purchased. So, my warranty should expire when it hits 5 years from date of DELIVERY or 105,500 miles, whichever happens first.
To make this a little worse, the selling dealer is out of business. They transferred their records to another dealer. I have made contact with that dealer and the service manager agreed with ME, but none of us can figure out how to fix the issue yet.
The only information I have received so far is that the in-service date CAN NOT be changed.
SRT offered me a free oil change LOL. I thanked them but an oil change is nothing compared to a major failure that could cost me thousands. That would now not be covered at all due to a prematurely expired warranty!
I want the full warranty coverage for the full term just in case something should happen down the road in this non-covered 10 month time frame.
Just wondering if anyone else has had this issue and how it was resolved.