Warranty In-Service Date vrs Delivery Date - Jeep Garage - Jeep Forum

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  #1  
Old 10-11-2016, 03:36 PM
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Question Warranty In-Service Date vrs Delivery Date

All my life I hear "Never seen that before!" Well, here is another one:

Called SRT Corporate today to try to redeem my Track Day and was told it was already expired. I purchased my SRT Jeep on 11-9-2015. SRT told me that my in-service date was 1-4-2015.

My 2015 SRT Jeep was a NEW dealer demo, never titled, and I am the original owner. Past the issue of the SRT track day, I then was told my warranty will expire on 1-4-2018 (and power train on 1-4-2020), so I lost 10 months of warranty coverage?

I have purchased about 25 new GM cars/trucks and about 6 FCA cars/trucks over my life. Each and every one of them starts the warranty period from the day (and mileage) that was on the car on the day it was delivered to me. In other words, in the case of the Jeep, it had 5500 miles on it when purchased. So, my warranty should expire when it hits 5 years from date of DELIVERY or 105,500 miles, whichever happens first.

To make this a little worse, the selling dealer is out of business. They transferred their records to another dealer. I have made contact with that dealer and the service manager agreed with ME, but none of us can figure out how to fix the issue yet.

The only information I have received so far is that the in-service date CAN NOT be changed.

SRT offered me a free oil change LOL. I thanked them but an oil change is nothing compared to a major failure that could cost me thousands. That would now not be covered at all due to a prematurely expired warranty!

I want the full warranty coverage for the full term just in case something should happen down the road in this non-covered 10 month time frame.

Just wondering if anyone else has had this issue and how it was resolved.

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Old 10-11-2016, 03:44 PM
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Re: Warranty In-Service Date vrs Delivery Date

It sounds like you bought a used vehicle with 5500 miles on it. What am I missing?
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Old 10-11-2016, 03:59 PM
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Re: Warranty In-Service Date vrs Delivery Date

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Originally Posted by Governor View Post
It sounds like you bought a used vehicle with 5500 miles on it. What am I missing?
Sold as new and sales invoice marked as NEW. Never titled, only demo miles on it.

I would agree with you if it was titled in the dealer's name or previously titled to any individual. In that case, yes, the in-service date would be the day the first owner took delivery and the power train warranty would expire 5 years after that date.
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Old 10-11-2016, 04:06 PM
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Re: Warranty In-Service Date vrs Delivery Date

I wasn't sure how that worked as I've never bought a demo. Thanks for clearing that up. I'm sure there's some members in your situation that can shed some light on it. Best of luck.
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Old 10-11-2016, 04:20 PM
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Re: Warranty In-Service Date vrs Delivery Date

There is a reason you pay less for a demo. I might see them going for the full 5 years, but not over on the mileage. Everybody would like to pay less and get more, but most of us live in the real world.

That said, if Jeep decides to give it to you, that would be nice!

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Old 10-11-2016, 04:20 PM
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Re: Warranty In-Service Date vrs Delivery Date

Well, bad news for me: I just found this in the warranty book: Coverage begins on the earlier of, the day you took delivery or on the in-service date for example, a dealer demo.

Well, now it's a verbal thing between the selling dealer and I. Since they are gone, I guess I will not win this one. Guess I should have read the book!

I would have knocked another $1000 off of what I was willing to pay if I would have known that.

As I said, it's another first.
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Old 10-11-2016, 04:28 PM
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Re: Warranty In-Service Date vrs Delivery Date

Quote:
Originally Posted by bill_de View Post
There is a reason you pay less for a demo. I might see them going for the full 5 years, but not over on the mileage. Everybody would like to pay less and get more, but most of us live in the real world.

That said, if Jeep decides to give it to you, that would be nice!

--
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The main discount in this dealer demo was that the P-zero summer tires ($2000 worth) were nearly 50% gone as they only last about 10K-12K.

(Verbally) - all other aspects of the deal were the same as new. The dealership owner was the one driving it and it was mainly highway miles. The 5K didn't worry me.

I was only concerned for the length of the warranty. I will not be anywhere near the mileage limits.

Demo's warranties start on the in-service date (as I now know). Hope everyone else knows that before they negotiate on a dealer demo.
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