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  #1  
Old 10-19-2013, 02:26 AM
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8.4in Screen Blank

Has anyone had their screen go completely blank with no uconnect functionality, if so, what was done to rectify?

Thanks
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Old 10-19-2013, 02:57 AM
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Quote:
Originally Posted by mrmaker View Post
Has anyone had their screen go completely blank with no uconnect functionality, if so, what was done to rectify? Thanks
yes you need to have the Uconnect reprogram and updated
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Old 10-19-2013, 05:45 AM
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Re: 8.4in Screen Blank

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Originally Posted by ericone View Post
yes you need to have the Uconnect reprogram and updated
Thanks, so it's an easy fix involving no dismantling, I will take it to the dealer on Tuesday.
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Old 10-19-2013, 05:59 AM
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Re: 8.4in Screen Blank

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Originally Posted by mrmaker View Post
Thanks, so it's an easy fix involving no dismantling, I will take it to the dealer on Tuesday.
The updates are available online or right in the Forums for Premium Members.

Link: UConnect 8.4 - North America
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Old 10-19-2013, 06:43 AM
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Re: 8.4in Screen Blank

Thanks Willx, I've been meaning to download the update but just have not got round to doing so, guess i have good reason now, will give it a go tomorrow.
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Old 10-19-2013, 09:35 AM
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Originally Posted by mrmaker View Post
Thanks Willx, I've been meaning to download the update but just have not got round to doing so, guess i have good reason now, will give it a go tomorrow.
It is definitely an identified problem in one of the things that was listed in the software fix
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Old 10-20-2013, 09:51 PM
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8.4in Screen Blank

This happened to me today. I held down the "mute" and "tune" (or whatever the right side button is) for 10 seconds. That rebooted the system and I got the jeep logo and all was well. Did it at a stop light with the car running. I have a mid-September built '14 limited with the latest uconnect
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Old 10-21-2013, 06:17 AM
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Re: 8.4in Screen Blank

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Originally Posted by Kegs View Post
This happened to me today. I held down the "mute" and "tune" (or whatever the right side button is) for 10 seconds. That rebooted the system and I got the jeep logo and all was well. Did it at a stop light with the car running. I have a mid-September built '14 limited with the latest uconnect
You are running 13.38.52 and your screen went blank??
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Old 10-21-2013, 09:20 AM
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Originally Posted by Willx View Post
You are running 13.38.52 and your screen went blank??
Yes sir. First hint was the cellular remote start failing. My girlfriend and I were at the mall and it was raining and about 40 degrees in Denver. So I remote started with the key and that worked. We got out to the truck and hit the start button and the cluster came up but the nav screen didn't (although you could tell the backlight was on). Turning car off and on didn't help. So we left but I was getting pissed and tried the restart with those two buttons at the stop light and that fixed it.

My guess (being in IT for a living) is that uconnect doesn't shut down when the car does, it only goes to sleep. And like computers, sometimes it won't wake from sleep properly and it needs rebooted - which is what those two buttons do. It's been fine ever since. Cellular remote start was fine at the gym this morning.
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Old 10-21-2013, 12:16 PM
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Quote:
Originally Posted by Kegs View Post

Yes sir. First hint was the cellular remote start failing. My girlfriend and I were at the mall and it was raining and about 40 degrees in Denver. So I remote started with the key and that worked. We got out to the truck and hit the start button and the cluster came up but the nav screen didn't (although you could tell the backlight was on). Turning car off and on didn't help. So we left but I was getting pissed and tried the restart with those two buttons at the stop light and that fixed it.

My guess (being in IT for a living) is that uconnect doesn't shut down when the car does, it only goes to sleep. And like computers, sometimes it won't wake from sleep properly and it needs rebooted - which is what those two buttons do. It's been fine ever since. Cellular remote start was fine at the gym this morning.
Hmmm OK maybe a one off. PM me if you see more issues. I am trying to track any complaints with the new versions

THX,
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Old 10-21-2013, 06:02 PM
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You got it!
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Old 10-21-2013, 10:47 PM
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Re: 8.4in Screen Blank

Quote:
Originally Posted by Kegs View Post
This happened to me today. I held down the "mute" and "tune" (or whatever the right side button is) for 10 seconds. That rebooted the system and I got the jeep logo and all was well. Did it at a stop light with the car running. I have a mid-September built '14 limited with the latest uconnect
Hi Kegs/Willx

I tried the reboot as you mentioned but did not work. In any case i took it to the dealer as i took the opportunity to have some minor things fixed and to my disappointment they could not update and get it going, new one on order to be replaced next week. It's not what i was hoping as I'm worried about what cosmetic damage they may do in the process, I'll just have to have a stern word with them before they do it.

It's a shame as the unit had been working flawlessly with no glitches or hint of anything going wrong..........then all of a sudden, blank black screen, Willx is this something that has occurred on other rides?

Cheers
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