I originally used it on my Mac and it doesn't have an auto updater like Windows. I have to DL an update then drag it into the folder, but there is no link to updates on the Diablosport site. I plugged it into my Windows laptop and it won't even recognize it as a driver and is basically invisible. I emailed Johan and he doesn't know what's the problem either. I read several exact post with the same issues I'm having with no responses with resolutions. I'm gonna just call them on Monday and have them remotely access it from my computer while it's plugged in. If this doesn't resolve it, then I'll hang the InTune box on a hanger and introduce it to a 230gr 45ACP Hydra-shok from my 30S.