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  #145  
Old 08-19-2013, 08:05 PM
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I just put some hids in the girlfriend'a '14 and am having some problems. Have campus ballasts on the lows and digital ballasts with a flicker fixer on the fogs. But it seems sometimes they fire up and sometimes they won't. I've seen that some of you are using relays to power them and am curious as to which you used? I've used and installed lots of hids but this truck is so new I'm not sure what exactly to trouble shoot and have never had to use relays. All my previous installs have all just been plug and play. Any help would be greatly appreciated. The last thing I need is her to leave somewhere and night and have a headlight out. Always do I need to deactivate the DRLs. They don't seem to even be coming on anyway..=\
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  #146  
Old 08-19-2013, 09:59 PM
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Anyone experience shadowing from the return wire on the extreme hid kit? I have serious shadowing going on and I am thinking the return wire is in the wrong spot, contacted KB and hopefully I can get this resolved.

Thanks Steve.
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  #147  
Old 08-20-2013, 11:19 AM
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Re: 2014 Grand Cherokee HID Kit Installation

peejym: Based on our conversation, I found it odd that you had shadowing on both of your headlights. Here are a couple of pictures from this thread showing the beam pattern (with no shadowing):





I apologize if you feel that you are not being taken care of - but I simply feel that sending you a replacement set of bulbs with no questions is a solution (given the number of people that have installed this kit with no shadows...)

However, if you are not satisfied with my request, please send me a PM with your shipping address and I will send you a set of bulbs...

Steve
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  #148  
Old 08-20-2013, 11:30 AM
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Re: 2014 Grand Cherokee HID Kit Installation

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Originally Posted by peejym View Post
Anyone experience shadowing from the return wire on the extreme hid kit? I have serious shadowing going on and I think the extreme is really not meant for the 2014 thinking the return wire is in the wrong spot, contacted KB and was asked by Steve if I put the bulb in incorrectly and/or if I broke a tab on the bulb housing which I recall it is an in and twist to lock really fits one way and I did not do any crazy twisting. No huge pressure needed to twist and if I had broken something I would have felt it.

Poster above me says his light is not pointing the right direction an gets a free bulb shipped no questions asked, go figure.

Guess I know where I will not be purchasing from again. Thanks.
The actual bulb I had was defective. It wasn't a shadowing issue at all. One bulb was in perfect condition and the other was not. I would recommend contacting KB. My issue was not a "no questions asked." I sent in pictures and we both tried to diagnose the issue and found the faulty bulb. They will take care of you if the product is faulty.
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  #149  
Old 08-20-2013, 12:38 PM
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Re: 2014 Grand Cherokee HID Kit Installation

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Originally Posted by XenonDepot View Post
peejym: Based on our conversation, I found it odd that you had shadowing on both of your headlights. Here are a couple of pictures from this thread showing the beam pattern (with no shadowing):

I apologize if you feel that you are not being taken care of - but I simply feel that sending you a replacement set of bulbs with no questions is a solution (given the number of people that have installed this kit with no shadows...)

However, if you are not satisfied with my request, please send me a PM with your shipping address and I will send you a set of bulbs...

Steve
Steve I apologize for my comment yesterday, I had a rough day and after coming on the forum to get my mind of a few things I read the post from bumpinjeep and that kind of put me through the roof, it was not fair what I posted and I think you guys at KB do have a great customer service and people should buy from you all with an expectation of being treated as a customer should.

So Again my apologies.

But to show you what I an running into look at the picture you posted here, where i marked the shadow:



My lights are 10 times worst and that is where I was asking about shadowing that light shadow you see on the picture is very dark on mine and i can see it on the road as a drive. Short of trying different bulbs I do not know what to do. Thanks for your reply and thank you for standing behind your products.
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  #150  
Old 08-20-2013, 12:41 PM
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Is that on the passenger side headlight? I noticed my wife's had that from the start and assumed it had something to do with the cutoff from the projectors. The only time I notice it is going around a highway on ramp.

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Old 08-20-2013, 12:50 PM
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Re: 2014 Grand Cherokee HID Kit Installation

Passanger definately, driver's side is not so visible because it projects out to the left side, But the passenger side projects right in the middle of my vision
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  #152  
Old 08-20-2013, 04:37 PM
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Re: 2014 Grand Cherokee HID Kit Installation

I thought those shadows are in the stock headlights, just less noticeable due to the lower output. In the picture above, the stock headlights appear to have slight shadowing as well. Still, for me, the output of the new lights more than make up for the irregular pattern below the cutoff.
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  #153  
Old 08-20-2013, 04:44 PM
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Re: 2014 Grand Cherokee HID Kit Installation

peejym: No worries at all - I've had those days myself Send me a PM with your shipping address and order info, and I will get a set of bulbs out to you.

Steve
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  #154  
Old 08-20-2013, 04:49 PM
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Re: 2014 Grand Cherokee HID Kit Installation

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Originally Posted by bumpinjeep View Post
Update, I called KB and explained the issue, they are sending me a replacement bulb, free of charge. Now that is customer service! I would highly recommend these guys.
Glad you were taken care of. My canbus fixer blew due to having the reverse polarity issue, causing me to spend an extra $18 and a week so far in time waiting for it to arrive. I checked my wiring before hooking up, but mistakenly thought I'd confirmed it was proper polarity from factory. Wires are the same color inside the housing, so it's easy to get mixed up. And the thing didn't even give me time to get out of the Jeep and around front to check if the light was on before it popped. I mean, they did part out instead of making me buy a pair, and offered air shipping if I wanted to pay the 20 something bucks just for the shipping part. But I'd call that service average at best. Just my experience and my $.02.
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  #155  
Old 08-21-2013, 11:50 AM
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Anyone have any info on my question? Are you all using relays?
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Old 08-22-2013, 08:16 AM
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Re: 2014 Grand Cherokee HID Kit Installation

I can tell you a couple of observations, but nothing concrete. I know the kit I ordered for my '11 Ram came with relays. Same as you, in the past they've always been plug and play. So, that's what I did on it, figured if I had problems it was an easy fix to install the relays after the fact. Ran 2-1/2 yrs with no issues, working fine the day I traded the truck in. Also, after I had my issues last week installing, I was hooking up the Jeep without relay while trying to troubleshoot and they fired and worked fine once I resolved the reverse polarity problem. BUT.... When I install for good I'll prolly wire in the relays to be safe. Not sure if they'd give problems without in the long run and I'd rather only yank the front off of my Jeep one more time. It'd def be an easier install to just deal with the ballasts alone though.
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