Originally Posted by filterking
How was this shipped to you UPS or freight company? The reason I ask I have never been able to open a package from UPS to inspect it. It has always been take it or leave it. They will note damage to the packaging, that's about it.
These guys are really something else. They may have been able to sell a few of these grills if they took care of you.
This was shipped via truck freight and I actually did open the box with the driver there
I took the part out of the box but it was wrapped up and taped up and looked to be in one piece so the driver took off and I assumed it was fine..after about 10 minutes of carefully cutting the wrapping off I got to the bare part and it was damaged as you see in the pics..the biggest problem is that they threw this wrapped part into a huge box without any bubble wrap or filler so the part was flipping around inside the box..I think it flexed one side and cracked in shipping
I did pay with my b of a credit card and I've contacted them for a chargeback..I notified Trufiber and told them I did this and that this was their last chance to make it right and they sent the email above ..I emailed them back stating my disappointment that they'd rather lose a customer and sale and also discourage others from buying from them ..but they apparently don't care
It's fine but it's really sad to see businesses operate this way