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  #97  
Old 04-12-2012, 12:53 PM
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Thanks, looks like I gotto get a new winch!


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  #98  
Old 04-16-2012, 08:35 PM
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Re: Winch Mount and bumper

Am I the only one that keeps checking back day after day to find a price? Tap, tap, tap, tap. . .
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  #99  
Old 04-17-2012, 07:01 AM
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I emailed them yesterday.... not sure what the delay is.....

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  #100  
Old 04-18-2012, 12:03 PM
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Originally Posted by JTP (WI) View Post
Am I the only one that keeps checking back day after day to find a price? Tap, tap, tap, tap. . .
Your not the only one.


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  #101  
Old 04-18-2012, 01:00 PM
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Re: Winch Mount and bumper

From Rocky Road....

"The winch mount should be on our site this week and we will be taking pre-orders until we do our first production run. Anyone interested should keep checking the web site www.rocky-road.com and get their pre-orders placed to be sure to get in on the first run."
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  #102  
Old 04-20-2012, 08:33 PM
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Re: Winch Mount and bumper

Quote:
Originally Posted by jcarone View Post
From Rocky Road....

"The winch mount should be on our site this week and we will be taking pre-orders until we do our first production run. Anyone interested should keep checking the web site www.rocky-road.com and get their pre-orders placed to be sure to get in on the first run."
I guess "this week" didn't mean "this" week.
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  #103  
Old 04-21-2012, 08:58 PM
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Re: Winch Mount and bumper

They were pointing at a calendar we couldn't see and saying "this week, this week right here".
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  #104  
Old 04-25-2012, 09:14 PM
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Re: Winch Mount and bumper

It's getting more and more frustrating the further past their "deadline" we get. It's hard enough to be patient when there is no promised date - when they actually give a date and then miss their own target, it gets even more aggravating.
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  #105  
Old 04-26-2012, 08:22 AM
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Re: Winch Mount and bumper

WOW. are you kidding me. One thing is ordering product but you guys pushing people away because they have not finish it yet.
Give them a break you guys they want to get a product that works.
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  #106  
Old 04-26-2012, 12:26 PM
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Re: Winch Mount and bumper

Quote:
Originally Posted by nonopr01 View Post
WOW. are you kidding me. One thing is ordering product but you guys pushing people away because they have not finish it yet.
Give them a break you guys they want to get a product that works.
The key to good customer service is to under-promise and over-deliver, not the other way around.

We would all likely have been just fine waiting a bit longer had they not given us a time-frame that created expectations. But as soon as they put a time on it, and then didn't meet their own timeline, they over-promised and under-delivered. It's not the end of the world, but it's certainly not the best way to keep satisfied customers.

Add to that the fact that one never knows WHERE on their web site they might add this item, so it requires surfing around from place to place to make sure you don't miss it, and the frustration level further increases. If we weren't expecting it to be there, it wouldn't be a problem that it's not.
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  #107  
Old 04-26-2012, 01:17 PM
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Re: Winch Mount and bumper

They obviously didn't watch Star Trek and learn:
Scotty: "She'll take 10 hours to fix Captain!"
1 hour later...
Scotty:"Aye Captain, gave it my best and she'll give her all now."
Captain: "You're a miracle worker Mr. Scott!"

Should have gone like...
RRO: Unfortunately we won't have this product on the market until late summer.
Early Summer: We finished and the product is available for ordering now!
JGC Owners: Woohoo! Yay! That's great! Ya'll are awesome RRO!
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  #108  
Old 04-26-2012, 09:12 PM
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Re: Winch Mount and bumper

I got an email today from them - they just got delayed with other things (i.e. tons of orders with the jeep season upon us.....).

They are hoping to have them up in the next week or two.

I asked them to email me the link when they get it online and will get it posted ASAP. I also asked them if they had settled on pricing, and it they would email it to me.....
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