XenonDepot be careful with purchases - Jeep Garage - Jeep Forum

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Old 02-13-2016, 08:33 PM
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XenonDepot be careful with purchases

I ordered LED tail light bulbs. I received different bulbs than ordered. Asked for a return label - the label came 20 days later. After 2 months asked for refund since the ordered bulbs did not arrive - they agreed to do so. Several emails asking for the refund.
It is now 8 months later - no refund. So I can write of the $50.-.

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Old 02-14-2016, 07:20 AM
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Re: XenonDepot be careful with purchases

Wow, are you serious?!? I just purchased from them for the first time the other day. Hope I don't run into issues. They seem pretty legit I thought based on their website and the fact that they even have activity on this forum.
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Old 02-14-2016, 08:23 AM
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Re: XenonDepot be careful with purchases

I've purchased multiple times from them, including last week, and their service has been outstanding. And with the forum discount they provide as a sponsor, the pricing was good, too.

Perhaps you should discuss your situation with one of their active forum folks via private message and hopefully get your situation straightened out.
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Old 02-14-2016, 01:52 PM
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Re: XenonDepot be careful with purchases

Jim what forum discount do they provide? Is it in addition to the discount that they (seemingly) always offer?


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Old 02-14-2016, 03:40 PM
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Re: XenonDepot be careful with purchases

Quote:
Originally Posted by seniormon2 View Post
Jim what forum discount do they provide? Is it in addition to the discount that they (seemingly) always offer?
I just purchased $100 worth of reverse lights (yeah I know thats ridiculous lol) from xenon depot the other day. I emailed them asking if there were any jeepgarage specific discounts or anything and they said no, but there was currently a 10% off coupon, but that was in addition to the items already being on sale. Then when I completed the purchase to my surprise it was free shipping.
So on my recent purchase it was 10% off, items were already on sale, and free shipping. I was pretty happy with all that.
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Old 02-14-2016, 05:54 PM
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Re: XenonDepot be careful with purchases

Not ridiculous at all. The putco plasmas are well worth it. I made the same purchase from them. Pricey but worth it.

I was curious if there was a forum discount from them because I didn't think there was, but Jim would know for sure.


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Old 02-14-2016, 05:56 PM
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Re: XenonDepot be careful with purchases

By the way, their "sale prices" are always that price. Or at least have been at that price since June or so.


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Old 02-14-2016, 06:50 PM
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Re: XenonDepot be careful with purchases

Wow, had great service for a long time
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Old 02-14-2016, 07:13 PM
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Re: XenonDepot be careful with purchases

Well, I could swear I input some code, but perhaps my memory if flawed. I'm still very happy with them as a vendor and the products I've purchased.
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Old 02-14-2016, 08:01 PM
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Re: XenonDepot be careful with purchases

Been buying bulbs from them for over 7 years and have bought 3X sets of full LED replacements for WK2's (over $500 worth in the last month) with no issues and great customer service. I am sorry to hear about your experience as I have never encountered that with XD
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Old 02-14-2016, 08:22 PM
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Re: XenonDepot be careful with purchases

Ive known Steve the owner for 10 years. Im 10000000% Positive there is some miscommunication somewhere. Call them up and ask for steve.
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Old 02-14-2016, 08:30 PM
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Re: XenonDepot be careful with purchases

I've always had great service and fast shipping from them. They have always helped with bulbs before shipping to make sure it fits my needs.
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