2014 Durango Map Updates - Jeep Garage - Jeep Forum

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  #1  
Old 07-27-2015, 10:27 AM
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Angry 2014 Durango Map Updates

Decided to update since they seem to be so far behind and 2 year old and newer addresses are not available. Got the packet and found my unit was ahead of the times for software 14.25.5 comes with the installation kit but I had alreaded don the 15.26.1 update from Uconnect. So I said no to the update and went to usb stick 2. I enterered the activation code and away we went. PROBLEM #1 the instructions say have igbition in run but motor not running. Well after 30 mins the ignition in run times out and you guessed it the update was not finished. So I restarted and all going ok and just what time out again so I quickly pushed ignition to go to run again. 1 more time before it finished. Then the screen says activation complete Install Software? That is not what the instruction manuall shows but I chose YES. WRONG answer it started over! Same time out problems and quick pushes as before all to arrive at the same Install Software? question. So I picked NO. I am sure the old NAV version showed 2013Q4 which sounds right since it was an early 2014 model. So in my opinion it did not update. Next I took the software version USB1 and ran it taking the software version back to the 14.25.5 version and attempted to update maps USB2 again. Now the activation code is not correct. 4+ hours of trying.... Day 2 called support and they gave me a nex activation code and told me the instructions were not correct. The vehicle needed to be running while updating MAPS from USB2. I tried to confirm what the map NAV version was supposed to be after update but did not get an answer. I was also told I might have to try disconnecting the battery if the new code did not work. Well you guessed it it still did not work. I called support again and got a different person she told me they were having all kinds of trouble and she would esculate it. I again asked the map NAV version I would be installing she answered by asking what version the unit was showing and I advised it shows 2013Q4. She says that that is the new version and I replied REALLY 2 year old maps are the NEW version she said yes. I asked why I would want 2 pay $150 for 2 year old maps and even more for a version I supposedly already have. She issued me a RMA # to return the maps for a refund. I personally think she is mistaken and the New Maps are not 2013Q4 can anyone verify?? I am also happy to return and I'll use the old ??? maps and carry a Garmin Nuvi as a backup just incase it is needed. Wow what a waste of 6+ hours and if the new maps are from 2 years ago it would have been a waste of $150!!

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  #2  
Old 07-27-2015, 11:18 AM
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Re: 2014 Durango Map Updates

Quote:
Originally Posted by gjohnson3344 View Post
Decided to update since they seem to be so far behind and 2 year old and newer addresses are not available. Got the packet and found my unit was ahead of the times for software 14.25.5 comes with the installation kit but I had alreaded don the 15.26.1 update from Uconnect. So I said no to the update and went to usb stick 2. I enterered the activation code and away we went. PROBLEM #1 the instructions say have igbition in run but motor not running. Well after 30 mins the ignition in run times out and you guessed it the update was not finished. So I restarted and all going ok and just what time out again so I quickly pushed ignition to go to run again. 1 more time before it finished. Then the screen says activation complete Install Software? That is not what the instruction manuall shows but I chose YES. WRONG answer it started over! Same time out problems and quick pushes as before all to arrive at the same Install Software? question. So I picked NO. I am sure the old NAV version showed 2013Q4 which sounds right since it was an early 2014 model. So in my opinion it did not update. Next I took the software version USB1 and ran it taking the software version back to the 14.25.5 version and attempted to update maps USB2 again. Now the activation code is not correct. 4+ hours of trying.... Day 2 called support and they gave me a nex activation code and told me the instructions were not correct. The vehicle needed to be running while updating MAPS from USB2. I tried to confirm what the map NAV version was supposed to be after update but did not get an answer. I was also told I might have to try disconnecting the battery if the new code did not work. Well you guessed it it still did not work. I called support again and got a different person she told me they were having all kinds of trouble and she would esculate it. I again asked the map NAV version I would be installing she answered by asking what version the unit was showing and I advised it shows 2013Q4. She says that that is the new version and I replied REALLY 2 year old maps are the NEW version she said yes. I asked why I would want 2 pay $150 for 2 year old maps and even more for a version I supposedly already have. She issued me a RMA # to return the maps for a refund. I personally think she is mistaken and the New Maps are not 2013Q4 can anyone verify?? I am also happy to return and I'll use the old ??? maps and carry a Garmin Nuvi as a backup just incase it is needed. Wow what a waste of 6+ hours and if the new maps are from 2 years ago it would have been a waste of $150!!
2013Q4 are the most current unfortunately. we went through the same head beating on the wall with the Grand Cherokees

2014 Grand Cherokee Map Update
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Old 07-27-2015, 11:22 AM
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Re: 2014 Durango Map Updates

Then why are they selling people updates they already have? What a rip off! +2 Years old is not much of an UPDATE!
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Old 07-27-2015, 11:34 AM
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Re: 2014 Durango Map Updates

Because they are idiots, much anger on all this on the GC link above.

I had an early model 2014 (march 2013) and my maps were 2012Q2 so my maps were over 3 years old before I got this update, I was disappointed it was not at least 2014 maps. so mine are a little newer not much worth $150 though.

In Dash systems often run 1-1.5 years old on the map updates. jeep set a record on these ones being over 3 years old before they provided an up date though. the thread link above has a lot of the history, people writing letters all very angry.
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