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  #25  
Old 12-31-2013, 03:59 PM
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Re: Glitches in Delivery - 2014 Durango Citadel

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Originally Posted by fk186 View Post
Mine did not come with wheel locks, I bought them afterwards. Does your seat belt latches have felt on the backside near console? Both mine do, I guess for noise or scratching of console.
No. Mine do not. I can easily add it if. I actually have some adhesive-backed felt here in the house.

Can you tell me how you determined which Wheel Lock design to purchase? I've looked at a few websites and they don't seem to go by Model and Year. They describe Length, type of end that touches the hub, etc.
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Old 01-01-2014, 12:35 AM
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Re: Glitches in Delivery - 2014 Durango Citadel

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Originally Posted by UncleGuy View Post
No. Mine do not. I can easily add it if. I actually have some adhesive-backed felt here in the house.

Can you tell me how you determined which Wheel Lock design to purchase? I've looked at a few websites and they don't seem to go by Model and Year. They describe Length, type of end that touches the hub, etc.
Just get the Mopar locks. They're more than good enough to at least keep crackheads away.

I'd recommend, from experience at the very least HIDING your wheel lock key somewhere. Thieves WILL search the glovebox and console. If you can find a way to attach it to your key ring, even better?
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Old 01-01-2014, 07:07 AM
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Re: Glitches in Delivery - 2014 Durango Citadel

Interesting, does anyone else have felt on the back of the seat belt latches next to center console? I just asked for them at the parts counter at dealer. Was probably the only thing I did not research. They stick out a little more then regular lug nuts, but match in color. They are Mopar and number on box is 82212564 M14x1.5
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Old 01-01-2014, 09:37 AM
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Re: Glitches in Delivery - 2014 Durango Citadel

The Mystery of the Knocking Sound is Resolved!

It was, indeed, the seatbelt latches. In fact, it was both of the 2nd Row Seat Latches and the Front Passenger Seat. The sound was hard to localize because it kept shifting its location depending on bumps on the road. As I latched each seatbelt I could eliminate the zone from where the noise might originate. This is much easier to localize if you turn the radio off.

It's not the metal latch. It's the plastic slider that holds that metal part and moves up and down the belt. There is a sewn loop on the belt where this slider rests when not in use (in its retracted position). If the belt is in a half-twist, that slider rests against the nearby plastic seat cover. If it is not twisted, there is no contact. In the half-twist position you can recreate the sound by simply bouncing that slider a bit with your fingers. A hard bump on the road causes it to do the same thing.

So the solutions might be...
a) Eliminate any twist in the belts while they are in there unused position. I don't have children, so this might be easier for me.
b) Pre-latch the belts across the seats until they are needed.
c) Add felt to the slider and maybe the metal latch.
d) Hardest way (might not be possible) -- move the slider's rest position higher on the belt by moving the loop or creating a secondary one. Not really a viable idea, methinks. Just a thought for Dodge.

But I'm glad I localized it with your help!
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Old 01-03-2014, 02:41 PM
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Re: Glitches in Delivery - 2014 Durango Citadel

Update on the Cross-threaded Wheel Stud Issue...
I finally received the Customer Satisfaction Survey today and filled it out. Then it offered up a link to contact Dodge Customer Service if I had any lingering issues to discuss.

So, out of curiosity, I asked if they could report on what might have happened during delivery. Their response was pretty much a canned answer. It just makes me wonder why they bother asking:
Dear Guy: Thank you for contacting the Dodge Assistance Center in regards to your 2014 Durango. I am sorry to learn of the concerns raised regarding your vehicle's delivery condition. I appreciate the time taken to bring these concerns to our attention. We realize our reputation depends in part on the quality of service provided by our dealers. Because dealers are independently owned businesses, they are, however, responsible for addressing concerns directly related to their sales and service activities, as well as their personnel. We do not have the authority to resolve concerns related to dealer workmanship, service scheduling, repair pricing, or sales concerns so you may want to pursue the matter directly with dealership management for further resolution. I have updated your records to reflect the information provided in your email. While a more favorable response could not be provided, I appreciate the opportunity to review this matter with you. Thanks again for your email, Guy. Sincerely, Jeff Customer Service Representative Dodge Customer Assistance Center
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