Originally Posted by Frank357
New member here, took delivery of '14 Citadel 3 weeks ago. Everything was smooth sailing till last Tues when Nav started acting weird. It was showing our current location as 20 miles away and calculating directions incorrectly and acting erratically. Everything else was operating correctly with the radio and remotes. I assumed it was a temporary bug so let it go a day. The next day same thing. Called Dodge who recommended an update to the Nav software. Took it to dealer who installed latest update. Now the Nav showed no signal and was stuck on a map of Amarillo, TX ? Dealer spoke with Nav folks and now have a new RRM module on special order. I have been told it will be a factory refurbished radio as only the assembly line gets brand new radios. Needless to say I am now a bit nervous about our brand new dash being dismantled and the thought of a rebuilt radio going in. They said a week for the part, called today and nada. I found a few similar cases of this in the Grand Cherokee threads. Sometimes the update fixed the problem and others had the unit replaced. Anybody have any suggestions on how to manage this repair....ie....questions to ask tech or things to look out for? So far I have remained calm but that is not my strongest trait. Thanks in advance and safe travels to all this week!!
I installed the update in an underground garage and when it was done it showed me in Texas until I got our of the garage and it rest to my location. If everything else is working, maybe it's the antenna or the connection from it.
Having your new Dan taken apart is not fun, however, I wouldn't worry about the refurbished radio. It will have been tested and you won't know it was used before, it will look brand new.
Good luck and keep us up to date on your journey.
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