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Old 01-19-2014, 10:30 AM
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uConnect Update Refuses to Run

2014 Dodge Durango Citadel
uConnect Update refuses to run.
It won't even download.

I go to the website for uConnect Updates, hoping to see that the Via Mobile options have been finally added to my dash interface.
It's located here: https://rsur.extra.chrysler.com/rsur/Uconnect.do

Enter my VIN.
It says I do qualify for the latest Update.

Then you are asked to install their Akamai NetSession untility on your PC. This supposedly works fine.

Then you are told the Download will proceed within the Browser.
This never happens.

Their second link is titled "Download the Update Software" -- but this only opens a Tutorial, and brings you right back to the previous Akamai NetSession Installer download.

Any ideas?
All Windows Firewalls, protection, anti-virus, Windows / Internet Explorer / Firefox mumbo-jumbo is turned off.
Nothing works.
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Old 01-19-2014, 12:59 PM
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Re: uConnect Update Refuses to Run

Google "Akamai NetSessions Problems".

There are instructions out there that will remedy your problem. I didn't save the link I used, just followed the instructions for IE, and it worked.

The problem isn't with the Chrysler software, but with the installer they chose to use.

If you become a supporting member here, you can download the software from the VIP section, without using the installer.


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Old 01-19-2014, 01:24 PM
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Re: uConnect Update Refuses to Run

Quote:
Originally Posted by UncleGuy View Post
2014 Dodge Durango Citadel
uConnect Update refuses to run.
It won't even download.

I go to the website for uConnect Updates, hoping to see that the Via Mobile options have been finally added to my dash interface.
It's located here: https://rsur.extra.chrysler.com/rsur/Uconnect.do

Enter my VIN.
It says I do qualify for the latest Update.

Then you are asked to install their Akamai NetSession untility on your PC. This supposedly works fine.

Then you are told the Download will proceed within the Browser.
This never happens.

Their second link is titled "Download the Update Software" -- but this only opens a Tutorial, and brings you right back to the previous Akamai NetSession Installer download.

Any ideas?
All Windows Firewalls, protection, anti-virus, Windows / Internet Explorer / Firefox mumbo-jumbo is turned off.
Nothing works.

go in the member Forum there you find all News update for your car!
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Old 01-19-2014, 07:17 PM
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Re: uConnect Update Refuses to Run

Okay. I signed on as a Supporter. I guess I'll need to wait until I'm verified and then try accessing the VIP lounge. Oops! Already Verified! Thanks, guys!
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Old 09-17-2014, 02:27 PM
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Re: uConnect Update Refuses to Run

I know this is old but this same problem occurred today for me and they got me to tech support after a few minutes. Here is the solution:

On the VIN page (using Chrome) look in the right side of the location bar. Find a grey shield, then click "run unsafe script". This will change the layout of the webpage and enable everything.

Then enter your VIN, click download.

It goes to the tutorial page, but this time you'll see a "SKIP" button. Click it.

The download will start in Akamai now (save it to your desktop). After that, run it and save it to your memory stick. Btw, memory stick must be empty, FAT32, and not larger than 32GB.

It needs to be the only file on your memory stick.

The guy said to start the vehicle up first as this can take 20 minutes sometimes. It should recognize it after a few seconds when you pop the USB stick in.

good luck!
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