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  #13  
Old 07-14-2010, 07:32 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Just a thought, have u had ur cam and crank sensors replaced? I've seen an intermittant loss of signal cause the same problems on chryslers at my shop.
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Old 07-19-2010, 07:22 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

As far as I know, no sensors were replaced.

As for the TB cleaning - I literally wiped down the carbon on the inlet and did nothing else.

Went to the dealership today - found out that the engine harness is the one being replaced if it ever comes in. Its on backorder so apparently its a popular problem... bad news is that they said it could be 2-3 weeks before one comes in, we're at week 9 at this point I believe - looks like it will be a solid 12 before I see it again. On a positive note, they gave us another loaner car. But - as I told the service manager, a free loaner is nice and all but I'm not paying $475 a month to drive a PT Cruiser because if I wanted one of those I'd be paying half what I pay for my nice laid out WK. He responded that since I was out of warranty I was lucky they (Jeep) weren't charging us for the repair and I reminded him this problem started at 34k miles when it was under warranty.... still a good dealership, would never say a bad word about them but bye bye Chrysler and their junk products.
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Old 07-19-2010, 10:03 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

You can clean the the TB... you just have to do it by hand and not spray the unit... rather spray a cloth and carefully clean.

If you have a Hemi I'd suggest a catch can system as well. 5.7L has a really bad oil blowback from the emissions it seems.
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Old 08-05-2010, 08:29 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Dropped off June 3rd and given back August 4th... went 12 miles before stalling after being "fixed" with the new wiring harness - called the dealership and it was back in their hands less than 12 hours after they gave it back to me. Contacted Chrysler today to start talking about them buying this POS back off me. Its tough making a $469 twice, soon to be three times and then having the dealership tell you its not safe to drive / taking it off your hands. Nice of them to give us a dumpy PT Cruiser as a free loaner, but if I wanted to drive one of those I wouldn't have a payment.

Anyone ever have any experience with selling a car back to the manufacturer?
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Old 08-05-2010, 10:22 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

I think you have an excellent case for the lemon law....or do you have to buy it new to qualify????
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Old 08-05-2010, 10:58 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

You could always file a lawsuit against the dealership and/or Jeep itself. Personally they should refund you the money you took a loan on plus the interest and you can go somewhere else or provide you with a like vehicle...that runs.
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Old 08-05-2010, 10:58 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Quote:
Originally Posted by Escape View Post
There is a massive thread over on the Dodge Nitro forums about this issue.

http://www.nitroforumz.com/showthread.php?p=15842

The only solution they have found so far was to tear the old wiring harness out and replace it along with a few modules that wouldn't communicate after the new harness was installed.
I hope that it just for the Nitro only, although my mom never had a problem with hers. I hope I can have the same luck.....
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  #20  
Old 08-06-2010, 10:02 AM
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Angry Re: 6+ weeks - still not fixed, '07 5.7 just dies

Quote:
Originally Posted by jeepgcoman View Post
I think you have an excellent case for the lemon law....or do you have to buy it new to qualify????
I purchased it new on 7/31/07 - so its just had its 3rd anniversary of ownership sitting in the service lot. Unfortunately, PA's lemon law only covers the vehicle for the first 12 months or 12,000 miles (certain about the time, not positive about the mileage) so we're well beyond that awesome way out that I wish went a little longer. According to my understanding of PA's law, 3 times for the same repair within the first 12 months of ownership makes it a lemon. This Jeep has been in the shop 9 times since February for a total of somewhere around 77 days (and counting) where we couldn't use it...

Quote:
Originally Posted by maxst2
You could always file a lawsuit against the dealership and/or Jeep itself. Personally they should refund you the money you took a loan on plus the interest and you can go somewhere else or provide you with a like vehicle...that runs.
I wouldn't file against this dealership, they're doing nothing wrong. As a matter of fact, despite hating the owner for an incident when I purchased the vehicle if it wasn't for him I'd name the dealership by name and recommend them to anyone in the area. If you're in my neck of the woods and want the name for a good service department let me know, but I wouldn't buy a pack of gum off the dealership again. First the salesman wrecked it coming out of the wash bay, tried to blame the lot attendant who pulled the car in to prep it, and almost go him fired. I was a lot attendant years ago and know that guy knew how to negotiate that wash bay better than anyone there, no way he wrecked it and I wouldn't let them pin the wrap on him because I saw the Jeep as he was finishing up to inspect it in good lighting and the scratch wasn't there. So they tried delivering it to me with a damaged bumper in a dark parking lot which I caught fortunately during my one last "once over." I was fit to be tied saying I didn't want to drive home a new wrecked car or have a respray on my brand new vehicle and they didn't have another one to replace it. It was the last day of the month, I was headed back out of town the next day, and the supposed end was coming on the lifetime warranty promotion that month which of course didn't happen but I wasn't risking losing the 0% and warranty over it. The owner wanted to install a bumper off a salesman's 5k demo on my brand new Jeep - no F'ing way pal! After that I found the rear window chrome trim was misinstalled from the factory allowing water to enter the rear quarter so I had her take it back for repair as a factory defect. Instead of the service department looking at it, the salesman and owner determined the item was fine and not covered by warranty. Out of town, I wrestled them on the phone forever and got nowhere. Supposedly a Jeep rep had to come out and inspect it (we had to leave it for a day to let him do it) and he denied it needing repair or being wrong. Fed up, she called me leaving XXX Jeep and I told he to stop at XXX Dodge that was 8 miles up the road on her way home. Owned by the same guy, they Dodge guys took one look and said "Thats defective and covered by warranty, we'll order the parts and call you in two days to bring it in" which they did exactly. 3 weeks of pain ended in 2 minutes of an educated mechanic's view. Fortunately, the Jeep dealership was one that was cut when they cut back the numbers years ago, but the prick owner kept his Dodge dealership and sells the Jeeps there. Regarldess, I wouldn't say a bad thing about this Dodge (and now Jeep) service department - once out of warranty I'd have no problem letting them tackle a big job on my GMC.


Unfortunately I have a feeling its heading the way of court with Jeep though. I called the Chysler Customer Service line, shared my concerns with the rep and he put me on hold for five minutes. After getting back on the line he said "Since your case is still open, I'll document your concerns so the case manager is aware of them" which to me translated into "we're going to do nothing and you're going to take it and wait." I asked to speak to the case manager, which of course sent me to his voice mail (since he was just discussing it with the phone jockey and avoided my call) and asked him to call me immediately to discuss the matter - 24 hours and still no call returned. On Monday I'll call back looking for someone above him to speak to if I haven't heard back from the "case manager." They want me to sit around and wait for the vehicle to be fixed basically, and while that would be great - I don't think they can fix this one. Nothing against the shop or mechanics, they've been nothing short of spectacular, but they're as frustrated or more than we are over this. When I stopped to discuss the last attempt and shared my concerns about waiting 3-4 weeks for the part on backorder to arrive not fixing the truck they said something along the lines of (not an exact quote) "It has to fix it, there is nothing left that has gone untouched that could cause this problem. We have replaced every sensor, electrical component, wiring harness, and computer that could be causing this issue and probably some unnecessary items just to be safe and get you back on the road."

My beef with it is this, we took the vehicle in several times for this problem in which they did a quick flash, even a ECM replacement, and then sent my wife back on the road with this vehicle having never been able to duplicate the problem (which I understand their actions). They thought it was fixed since it never stalled, and honestly they did work on it without seeing it "fail" other than codes set in the computer which I thought was a stand up move on their behalf - I could have done something stupid to get those codes set just the same. The issue is it just DIES for no reason and seems to occur at the WORST possible times. When I'm going 65 on the highway and it dies / bumps itself back to life I can live with that heart stopping moment, but I'm talking about being on a 4 lane road in the turning lane and a speed limit of 50 MPH not knowing if you're going to make it when you hit the go pedal. When sitting in the turning lane, cutting across traffic very safely, the vehicle dies a second or 3 (unpredictable) after you hit the gas from a stop or slow speed no matter how you do it, so just after its propelled into the oncoming lane it almost always DIES. Because of the "electronic start" as I call it, where all you have to do is bump the key and the truck starts itself (killing the starter after it determines its fired instead of when you let go of the key) - I feel we have no control over getting this vehicle started again. If it starts, it starts. Otherwise we're on the road dead hopefully coasted out of harms way while it takes upwards of 1-2 minutes to restart sometimes. Now i'm a little better of a driver than my wife when it comes to thinking quick and handling a stalled vehicle, and I can have it in neutral and hit the starter a second after it dies while one handing the dead stick into a safe place, but I've had two close calls in the above described scenario myself. Its to the point where we drove the vehicle as defensive as humanly possible to avoid these situations but they still proved us wrong and it was an accident waiting to happen. Even sitting in the turning lane with a green arrow, when its our turn to go and the thing dies 10 feet into the turn, we're in the middle of a bad intersection waiting to get broadsided, rear ended, or taken head on basically.

I got tired of the mechanics not understanding the severity of this situation was since they were never able to duplicate it at first. Finally when she took it in with my suggestion, before she could share it they suggested she take them for a 20-30 minute ride despite making her late for work even if it took that long and let them see what happens to her and I all day long. Just as she pulled a "cross traffic" turn from the center lane, it died and the mechanic was on the impact side of the Jeep while traffic raced at his side and he quickly wished he was driving because despite her best intentions, she still hasn't mastered the art of steering with one hand, slipping it in neutral, and hitting the starter to get moving as fast as possible. Instead she's got both hands wrestling the wheel which has no power and needs both her hands to keep the drifting vehicle from hitting a guard rail instead of the opening off the road. To ice the cake, it wouldn't restart that time. Took three tries of hitting the starter before it finally fired while they were in the line of fire and traffic was halted across one of the two lanes when they came to a dead stop across it. So - that day they pulled the vehicle saying it was unsafe to operate to our relief.

Now if the Jeep service department tells you you are not allowed to drive your vehicle, to the point where they gave us a free loaner (a practice they nor Chrysler do on a "out of warranty" or even under 3/36k warranty anymore) and refused to let her drive it until fixed. Perhaps its the Toyota recalls and deaths that has them worried, but I've never had a vehicle pulled off the road as unsafe - worst that happened to me was as a teenager 15 years ago I had to sign a release of liability to drive my Buick home because the ball joints were shot when I went in for inspection and wanted to do the repair myself when it failed. Having them pull the Jeep for safety reasons made me happy because I worried about her driving it alone and at all to be honest but we had no choice.

Honestly my first instinct was to get it back, trade it in on a different vehicle abandoning Chysler for good (swapped out my Ram for a GMC this year and happy as can be after doing so), and be done with it. Then I realized my friend who is the GM at the GMC dealer would have to deal with this nightmare because the low mileage, loaded Jeep would definitely go on his used car lot and he'd have to try to sell a stalling vehicle or have a nightmare after he puts a warranty on it. Then I realized - I can't in good piece of mind trade this vehicle in to anyone - I don't want someone else to go through the hell we've dealt with over it or worse yet be injured or killed because it. If they finally fix it and we drive it for a few months without issue, I'll trade it in somewhere else, but without it perfect I don't want it on the road.

My idea is to give Chrysler the opportunity to buy it back from me for the Certified Used Value on a comparable vehicle in its perfect condition and mileage - which is currently about $26,000 (sticker was $41,500). We owe less than half of the certified value on similar models yet still on the vehicle and it was a 0% loan, so I'd cut my losses and take the equity in the vehicle to be done with them. However, my MAIN reason for purchasing this Jeep was the lifetime powertrain warranty - a sorry mistake. I planned on running this Jeep into the ground. The way I maintain my vehicles both mechanically and physically, I easily wanted 250,000 miles out of this thing and would dump it when the rust was too much for me to want to see. She was going to drive it for another year, and when paid off we were going to buy a toy car - either a classic or late model "something really fun" for her to drive on sunny days during the week / me the rest of the time (I use my work truck all day for business so no loss to me) and I'd run her Jeep when I didn't need a 3/4 ton truck in the summer. This way she'd have the Jeep for our rough winters out here in the sticks and I'd have my truck in the same conditions while the toy car could safely sit out the salt season in my heated garage. But... that all went to hell and our plans on rotating the 2-3 car fleet are put on hold or for the near future, history as a result. That pisses me off the most, I bought this thing with the intention of putting 250,000 miles or more on and we can't get to 50,000 because we haven't had it for over 77 of the 217 days of 2010!!!! That's roughly a third of the year we haven't had our vehicle - and counting!

When I start to think of it that way - a lawsuit for the full purchase price of the vehicle starts to sound appealing. I'm not greedy, but I'm started to feel really robbed to be honest. Sadly, I'm not a fan of the new Jeep GC look and to be honest even if they offered me a 2011 straight up for my 2007, I'd take it and trade it in with less than 1000 miles on it for another brand after this experience fearing a repeat performance despite knowing its a 1 in XX,XXX deal. It blows - because both her and I love this Jeep when it comes to everything but reliability and problems. Styling, options, power - awesome. Reliability - junk.

Thanks for all your support and giving me a place to vent. I hope all of you have better luck with your rides and I enjoy reading about them / seeing your modifications on this site. One thing about Mopar owners - they are a tight knit group and I know because I've driven them for 12 years now. The sites like this one and others I visited for my trucks continue to trump anything I've found for my new GMC counterpart so keep doing what you're doing.

Greg
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Old 08-06-2010, 12:22 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Good luck dude, Don't settle for anything less than a replacement or your cash back. You have been given the run around for a long time and you have more than enough proof that this Jeep has been a problem - Being used it makes me wonder if it had a problem in the beginning?
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Old 08-06-2010, 08:28 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies



www.lemonauto.com 1-888-453-6667. Ask for Steven Toth.
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Old 08-06-2010, 10:37 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

each state has a lemon law. check out yours cause they are ALL different.
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Old 08-07-2010, 01:46 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Wow Greg ! This thread has got to be every car owners worst nightmare. Especially for me, as I've got the same car (Limited, Hemi etc.) purchased on the same day as yours !!!

21000 carefree miles later, I'm still a happy camper, and even happier to have the extended warranty.

My suggestion, if I may, is that you consult with an attorney with a product liability background if for no other reason than to properly guage your expectations as to an eventual recovery, and to precisiely understand your rights as a consumer of a defective product under PA law.

I certainly will be following this thread to see how this resolves, and wish you the best of luck.

Steve
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