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  #25  
Old 08-07-2010, 03:40 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

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Originally Posted by slampert View Post
Wow Greg ! This thread has got to be every car owners worst nightmare. Especially for me, as I've got the same car (Limited, Hemi etc.) purchased on the same day as yours !!!

21000 carefree miles later, I'm still a happy camper, and even happier to have the extended warranty.

My suggestion, if I may, is that you consult with an attorney with a product liability background if for no other reason than to properly guage your expectations as to an eventual recovery, and to precisiely understand your rights as a consumer of a defective product under PA law.

I certainly will be following this thread to see how this resolves, and wish you the best of luck.

Steve
+11111 - Hope you get it sorted out Greg, and everything happens for a reasons s from everything I've read, your Jeep is just a bad omen! I love Jeep more than anything, Ill always have one in my garage, but when something is as unsafe as you've described and puts your LIFE AT RISK on a daily basis, you have to let her go. So even at a small loss, you'll be better off with the peace of mind.

I honestly don't think I could ever drive my rig if she did the to me a few times, and after everything they've tried to fix, its screaming that it should never be driven. My only suggestion is to rip out ALL the computers and electronics, rip off the TB and manifold and have a shop fab you up something for a nice carb setup. Im sure it'd be a few grand to have this done lol but you'd have no probs wit this route Id bet. This type of thing is unheard of in older cars w/o all the electronic stuff, simply no computers and electronics that could potentially fail, so eliminate them and Id bet the motor would run strong and long

MECHANICS = way simple, easier to diagnose and the problems are usually simple and of a few things if at all. When you get these OBDI and OBDII cars you now have 1000000 codes that computers tell you what's wrong and the systems became so complex! It definitely is more efficient and power can be had all through plug-n-play computer use, but again stuff like you're talking about just didn't happen or at least form what I've ever heard.

GL again, hope all works out for you.
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  #26  
Old 08-07-2010, 04:18 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

good luck with this. My .02 was going to be the shift control module underneath the shifter bezel or that wireless control module by the key insert point. Does the PRND light up when it fails?
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  #27  
Old 08-11-2010, 08:09 AM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

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Originally Posted by muellge View Post
good luck with this. My .02 was going to be the shift control module underneath the shifter bezel or that wireless control module by the key insert point. Does the PRND light up when it fails?
To be honest I haven't driven the Jeep personally since sometime in May - I can't recall. I want to say yes (when it happens I'm usually too busy getting it started again or headed down the highway shocked after being jarred "awake") all I can recall is when it brings itself back to life if on the highway it "acts" like you just turned the key and started it as far as the dash goes. Stalled, I want to say the PRND lights up. They had me replace the ignition assembly (lacking proper name at the moment but the part all the electronics bolt up to and the lock cylinder itself slides into) but as far as I know nobody has touched the shift control module.

Thanks for all the support - I'm getting the run around big time at the moment. Its been a week since she picked it up and we had it for a whole 8 hours overnight before dropping it back off and Chrysler won't call me back / I haven't heard from the dealership.

The last thing they were going to try (according to the not mechanically or technically inclined wife) was drive it around with what she called some sort of "co-pilot" system which from what she described sounded like hooking a laptop up to it while driving to see what the hell was going on. I don't mean to sound like someone who knows so little about the repair or cars, but I run my own business that takes a solid 12-16 hours of my day and I'm constantly forgetting to call / follow up on the thing as a result despite caring. If it were my daily driver... I'd probably remember but she's very good at not complaining daily like I'd be.

Will keep everyone posted. FYI - maxst2, it was purchased with 7 miles on the odometer brand new and started this problem at about 34000 miles if memory serves me correctly.
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  #28  
Old 08-11-2010, 08:43 AM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

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Originally Posted by Walt View Post


www.lemonauto.com 1-888-453-6667. Ask for Steven Toth.
Thanks Walt - because they don't have attorney's in my state (PA) I contacted another firm who does business with PA just now. I wish I would have done this sooner to be honest, I had the wrong impression of the PA law. I had 12,000 miles stuck in my head as being the amount of time you had to state you own a lemon, but its "If the vehicle has been in for the same repair 3 times within 12,000 miles" or "was in for service for me than 30 consecutive days" essentially (the actual law is a little more detailed) but I have both bases covered. Honestly the only "stipulation" is that in order for the lemon law to be enacted, a warranty of some sort (which is TBD) at the time of the first repair visit is required. For instance, if I had the extended warranty this would be an open and shut case (making me wonder what would happen if I bought one from Chrysler and then continued this game 3 more times when it keeps being "unfixed"). So, theoretically when we took this in at 34,900 miles with concerns about the stalling and also the other issues I wanted to get repaired under warranty, it comes down to whether they documented the paper work about the stalling concern then (no action was taken, it was a could not duplicate as far as I recall). However, even if they're not on record saying there was a problem at this visit, it sounds as though my "Lifetime Powertrain Warranty" provides me with a "warranty" needed to have a case - strengthened by the fact that at least 6 of my visits so far this year were of no charge thanks to the powertrain coverage or other "beyond 36,000 mile coverage" such as the PCM flashes which are covered for I believe 5 years regardless.

Fingers are crossed... we're fast tracking the process but hopefully within 30 days we'll know the outcome. I'd probably wage a bet right now saying that by the time the verdict comes back I still won't have the Jeep in my garage.... I'm thinking about swinging by the dealership this evening and documenting the mileage out in the parking lot and stopping by every few days to verify its going untouched in their lot as I know it is (drive by every 2-3 days and see it in the same spot with a growing amount of dust on it - so much they detailed it when they finally gave it back to us last).
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  #29  
Old 08-11-2010, 08:43 AM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

dang still having problems with that thing ... I say check ur lemon laws since u have all the receipts to prove all the work
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  #30  
Old 08-11-2010, 06:40 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

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Originally Posted by 07GrandCherokee View Post
......The last thing they were going to try (according to the not mechanically or technically inclined wife) was drive it around with what she called some sort of "co-pilot" system which from what she described sounded like hooking a laptop up to it while driving to see what the hell was going on...
Will keep everyone posted. FYI - maxst2, it was purchased with 7 miles on the odometer brand new and started this problem at about 34000 miles if memory serves me correctly.
One thing the dealership can do is put a "flight recorder" in the OBD-II port. It will record 3 events and they can download the data back at the dealership and/or send to Chrysler for analysis. There is a remote trigger button to start it; the technician can program it to start automatically is if an event is detected.

It's one way around the "cannot duplicate" standard response. Hopefully, you can get this process started while you pursue the "lemon law" aspect in parallel. It did help me prove that MDS was not operating as it should have been and the issue was resolved later (another story for another day).

BTW: Don't think I would mention the legal action to the dealer while they have your Jeep, or it might put a chill on any cooperative relations. LemonAuto goes against the manufacturer, not the dealer. However, inability of dealer to solve the problem does reflecton his repair technicians.
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  #31  
Old 08-12-2010, 07:28 AM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Thanks for the info and advice with the legal action. I had originally considered mentioning it to the dealer saying basically "If you help me get Chrysler to buy it back, you'll quit having to deal with this Jeep" but I realized the sting of their pride or worse could affect some really great guys I don't want to offend - and I don't want to risk a quick and easy buyout of the Jeep.

Damn Jeep - the more I shop for a replacement vehicle the more I realize how much I like the thing and there is no "replacement" for the beloved Jeep. I'm sure I have a 1 in 100,000 chance of getting one with a similar problem, but I want to buy new again and don't like the styling of these new ones yet / probably can't find a new 2010 loaded to my taste at this point and the bad taste Chrysler is leaving in my mouth make it impossible to want to go for another one. I think the only way another Jeep will land in my garage is if that's the deal they give me after the legal action. I'd be satisfied, but concerned basically.

Its in the hands of the attorneys now, hopefully it will be quick and sweet. Ideally I just want to drive to the dealership to pick up my license plate or new vehicle at this point.
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  #32  
Old 08-12-2010, 06:08 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

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Originally Posted by 07GrandCherokee View Post
Thanks for the info and advice with the legal action. I had originally considered mentioning it to the dealer saying basically "If you help me get Chrysler to buy it back, you'll quit having to deal with this Jeep" but I realized the sting of their pride or worse could affect some really great guys I don't want to offend - and I don't want to risk a quick and easy buyout of the Jeep.

Damn Jeep - the more I shop for a replacement vehicle the more I realize how much I like the thing and there is no "replacement" for the beloved Jeep. I'm sure I have a 1 in 100,000 chance of getting one with a similar problem, but I want to buy new again and don't like the styling of these new ones yet / probably can't find a new 2010 loaded to my taste at this point and the bad taste Chrysler is leaving in my mouth make it impossible to want to go for another one. I think the only way another Jeep will land in my garage is if that's the deal they give me after the legal action. I'd be satisfied, but concerned basically.

It's in the hands of the attorneys now, hopefully it will be quick and sweet. Ideally I just want to drive to the dealership to pick up my license plate or new vehicle at this point.
My sentiments exactly. Been there / done that.

I finally diagnosed the majority of the discrepant conditions and had the dealer fix them on an as-directed basis. Now, I have only the door locks & driver's window acting up occasionally.

Dealer is staying with me until we resolve them. That's a high degree of integrity on their part.
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  #33  
Old 09-09-2010, 09:35 PM
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UPDATE: 3+ MONTHS - still not fixed, '07 5.7 just dies

So here we are... still paying for a Grand Cherokee and driving a PT Cruiser loaner. June 3rd was the last time I had my Jeep for more than the 9 hours the dealership was closed overnight.

Lemon Law attorney had a legal aid give me false hope - in PA the nagging problem needs to be documented within the first 12,000 miles or 12 months at least once for my situation to be considered a lemon at this point. All that is left is the Magnuson-Moss Warranty Act protection which is basically a federal statute that protects consumers from manufacturers who don't feel the need to hold up their end of the warranty deal. The one attorney I spoke to said Chrysler is the cheapest manufacturer in the big 3 when it comes to taking care of their customers so at best I'd be awarded $3k for my troubles and most likely take $1k home after spending a day giving depositions from my wife and myself. Neither offsets the 3 months I've been without the vehicle I'm paying for... far from over.

Heading to the dealership tomorrow to get a first hand story on what is going on as they've been calling the wife instead of me with updates of course. They threw some more parts at it this week, basically the same as before to ensure they didn't install defective parts the first time, but they're at a dead end again. Chrysler called the wife to tell her a load of crap, but the only "news" was that the "lead technician" is on the case and we need to give him time because this is the first time he's had to consider our case. Basically someone has supposedly been notified but its not like he's hoping on a plane to take a look at my Jeep, he's going to look over the file in the next month or two most likely and we're stuck with our thumbs up our asses until they make a move.

If I put the heat on the dealership they can pull my free loaner any time I imagine so I don't want to jack off the owner too much, but its really testing my patience at this point. I refuse to let this vehicle just get traded in and become someone else's nightmare, fear that a Carfax report run at trade in will show its a piece of junk and be worthless, and will not be satisfied until Chrysler buys this one back and sends it to the crusher at this point. With winter around the corner, these weak loaner cars won't handle my 250 foot driveway out here in the country once the snow starts so the clock is ticking. When we dropped it off in June I never imagined it would become a concern, but it now is.

Needless to say, I'll never purchase another Chrysler product again unless its my only option to get out of this lemon at which point I'll drive it to the nearest "other" American dealership and trade it in with less than 20 miles on it. This line of "its our fault but we're not going to say it" they've been dancing shows me they truly don't care about their customers. Are the others any better? Hopefully I'll never have to find out, but I won't be giving them another chance to do me wrong. Either this thing is bought back or I'll drag it through court to make it as painful and expensive for them as possible.

Every call to Chrysler results in nothing. Nobody has ever returned one of my 14 phone calls. The only calls from Chrysler we've received were two morons telling us the same thing our attorney said, that the lemon law in PA does not cover my situation. Otherwise, nobody has acknowledged my pleas for help - 14 phone calls and 14 times messages were to be passed to someone who could actually help, yet none have returned my calls. They're waiting for me to give up - its going to be a long wait.

Its experiences like this that must have led to insurance fraud becoming so popular... now I understand why people do stupid things like torch their own vehicle. Fortunately I don't have the opportunity since you'd have to have possession of it to burn it...
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  #34  
Old 09-09-2010, 10:06 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

I'm sorry to here about your problems with your Jeep. I don't know why its so hard for Chrysler to send someone out and see the issue then buy back the car.

Plus I never got why someone should be stuck in a 2WD car when they are paying for a 4WD SUV. My Lincoln which was an AWD sedan was always in the shop and they would give me BS cars like a RWD Town Car, FWD MKZ, FWD Fusion and it would be in the dead of winter and those cars can not make it up my steep ice covered dirt driveway. There should be a law that ban something like that.
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  #35  
Old 09-09-2010, 10:07 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

hell... id have stopped paying for it, gave them the keys and said its yours and walked away at this point. Don't pay them another dime dude. Its been like 6 months and if they haven't figure out the problem yet then you should be done and got another ride and been long done with this.

Scott, think you can show this to our new friends the engineers? I bet this would peak their interest.
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Old 09-09-2010, 10:13 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

^^^^

Yea but then how would he be able to buy another car with a failure to pay mark on this credit?
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