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  #49  
Old 09-28-2010, 11:17 AM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Hello Greg,

I do not have enough posts for a PM so i will post it here...

Hello Greg,

I am sorry to read about all of your troubles with your jeep... I work at Chrysler and i can try to pass your issue and contact info along to someone here in our powertrain group if you would like... I can make no guarantees that it will help but i figured it is a shot in the dark... So if you pass your info along (Name, phone, dealer, and vin) I can see if we can get you some help… now I am not saying this to be sarcastic or joke around but what would you like to see happen?

Hope all is well otherwise

Jonathan
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Old 09-28-2010, 01:06 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Still not enough posts to do a PM...

Greg,

I have sent off your info, I am hoping to get some postive resolution started for you... please take it easy on whomever may call you and try to take them through the story from the begining...

G'Luck

Jonathan
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  #51  
Old 09-28-2010, 02:24 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Jonathan - my sincerest thank you. A PM has been sent to you, if you can't find how to get it please just ask.

A quick update, I was told yesterday by a high ranking service writer "Greg, I cannot fix your car. Nobody here can fix your car. Chrysler cannot fix your car. We simply don't have a clue what is wrong with it and neither does Chrysler." Of course when I asked for that in writing he said his boss would have to write it, but I'll push for it. After almost getting into a confrontation of the dealership owner / GM, he finally lost his attitude and realized my pleas for help getting Chrysler's attention were not an insult to him or his dealership, I just need help badly at this point. We cleaned out the car of all personal affects before dropping it off and the owner was nice enough to give me a year old vehicle off of his lot (a somewhat loaded Sebring that is FWD, but better than a PT Cruiser with no options and I don't plan on driving it for 5 months either). He left a voicemail with his contact that handles his service and sales problems, but because this particular owner/GM does not work a set schedule or sometimes at all at his dealership, I won't be shocked if I have to track him down to check his voicemail to hear if they called him back. In his defense, he's done everything he promised so far and committed to doing everything we discussed. Despite the one error in procedure that led to my interior being destroyed which I'm sure they would fix if I let them, I would still recommend this dealership to those I can't talk out of buying a Chrysler.

I'm glad you asked the question of "what would you like to happen." I'd like the public to speak on this one, I have ideas but its difficult to determine where the line between realistic and unrealistic lies I imagine since I'm emotionally involved in this battle.

I have three thoughts on what would make me three different degrees of satisfied enough up to happy depending on the outcome. Personally, I don't think any are out of line given what we've been through.

The minimum settlement: I would like Chrysler to buy this vehicle off of me AND because of the pain and suffering caused by not having our vehicle despite paying for it (such as not being able to tow the boat to the lake since my truck is used to tow the camper and WE BOUGHT THE JEEP to tow the boat) I feel at the LEAST they owe me the highest number I can find, the KBB Suggested Retail Value (or what they would be asking as the starting point of selling it) which is around $26,500 for its condition. I'd walk away from it mostly satisfied but still disgusted in how Chrysler treated us and make it my point to tell everyone I know not to make the same mistake by buying one and persue legal action for pain and suffering basically.

The middle of the road settlement: I would accept a 2011 Jeep Grand Cherokee Limited with the same options we bought on our 2007 as an even trade for the balance owed on our 2007. A pretty tall order, but despite owing something like $10,500 on it currently I think paying that price for a new vehicle and costing Chrysler $15k-20k in a loss on the vehicle is a fair request given the fact that I wanted to own this Jeep for another 200,000 miles and be finished making payments after 60 months while doing.

The "ultimate" settlement: I would like Chrysler to take this vehicle off the road permanently to tear it to shreds so they can find out what is wrong so the next person does not go through this same process. In doing so, I would like them to refund our purchase price, including tax and fees, for the exact dollar amount we have invested into the lemon. It will take a settlement of this degree in order to get me to sign a waiver stating I won't publicize the settlement or continue to actively promote the entire event in every of media that I am pursuing currently and ones soon to happen, and agree to take no further legal action for this event.

Anything short of the buy back is going to result in as many lawsuits as I can go for and to the highest degree possible. Under the Magnuson-Moss Warranty Act (Federal), I'm entitled to sue as seen fit by my selected attorney and continue perusing it until it reaches my level of satisfaction while Chrysler is obligated by law to pay 100% of my attorney costs along with theirs which are ADDED to my settlement, not taken out of it. From that point there are other forms of lawsuit which I plan to take to the the most extreme ends of the earth over this, despite the costs which of course will be taken out of a settlement at a prearranged percentage to ensure I'll end up with what I want. When it comes down to it, Chrysler will definitely loose more than $25k if it comes to mitigation. A class action lawsuit will be pursued as well if I find enough folks with a similar scenario of Chrysler doing them wrong.

I've already begun to look into the costs of billboards around every Dodge / Jeep / Chrysler dealership within 50 miles of me and plan to start a factual truth campaign so my neighbors don't learn what Chrysler thinks of them until its too late like I did. I can make a website in a day that will show up at the top of every search engine when selected relevant searches are performed, and of course this link is what would go on the billboard. At this point rather than drive this piece of garbage I own or take an unreasonable loss on it, I'll have it wrapped in vinyl telling the world my story and hire someone to sit inside it outside a different dealership each day and take joy in the loss knowing I'm not the biggest loser after all. It will only take a few ruined sales to offset the loss I'll take on paying the thing off and using it strictly for negative publicity at this point. It will be driven regularly until stalled and once it stalls people will be able to read "This 2007 Jeep stalled here and I'm stranded again because Chrysler does not stand behind their product or warranty" along with the other messages I'll factually point out. If it gets to this point, I'll part out every non necessary part of this luxury SUV (no warranty of course) to offset my loss and have fun taking revenge with the vehicle.

Do I sound crazy? With the part it out / use as negative advertising, I'll agree yes to that question. But I want to hear your thoughts on the matter for my three levels of "acceptable" resolution.

Before you vote, instead of re-reading this entire long (sorry) thread, consider this summary of the impact this vehicle and the lack of repairing it has had on my wife and my life, consider the following:

- We purchased a 2007 Jeep Grand Cherokee because we like a well equipped, luxury, and real world functionally performing SUV for both on and light off road duties.
- In addition to the above, the final and most enticing selling point to me was the lifetime powertrain warranty. I planned on owning this vehicle until the doors rusted off the hinges and it is very typical for me to buy new vehicles and drive them into the ground. Spending over $40,000 on a vehicle, I want to get over $50,000 worth of mileage out of it. With the powertrain covered I expected at least 250,000 miles out of it and I've gone out of my way to maintain this thing exactly as described in the routine maintenace using nothing but synthetics where available, and perform some of the scheduled maintenance sooner than they recommend based off of personal preference like transmission fluid and gear oil due to the conditions we use it in (stop and go, towing, etc).
-I've made 4 car payments of roughly $475 now and will soon have to make a 5th before I hear any positive news for the first time since it left my garage and was quarantined to theirs as "not safe for transit duty." No further work is planned on this vehicle by the way, I was told yesterday that they gave up on it. Although they are not obligated, the dealership has again provided a loaner vehicle at no charge as he has for almost 5 months now. I owe gratitude to the dealer - not Chrysler - for this as they did not pay a dime to finance the loaner program. Despite this nice act, I will soon have paid $2375 in payments for a vehicle I can't drive while we're driving around in a vehicle I could purchase today with cash for $4500 if I wanted a used PT Cruiser. To make it feel even more painful, we've spent the last 3 years investing around $34,000 between the down payment and financing in a vehicle, not including over the top maintenance costs associated with taking the best care possible of it to make damn sure we didn't mess up the lifetime warranty coverage. We're rewared in being told it cannot be fixed and there are absolutely no plans of attempting to work another hour on it. We were told Chrysler is stumped as of now and the dealership was stumped months ago depending on Chrysler engineers to help diagnose the problem.

-As if the above isn't bad enough, the vehicle has had over 1000 miles put on the odometer as it turns out for test driving repairs alone. 1000 miles of a mechanic not putting a protector on the seat, washing his hands GOOD, etc have led to a destroyed interior I agreed was not to even bother being worth repairing unless Chrysler, the next owner, wants it done but its likely to never see a license plate again if I have anything to do with it. I do however expect the vehicle to be viewed as EXCELLENT condition (since it previously was) despite their destruction to the driver's seating area. So in addition to taking a showroom interior and turning it into a poor condition level, my vehicle has 1000 miles on the clock from trying to fix it and has depreciated more than it would have sitting in my garage.

-Almost 5 months passed between my recent driving venture and my last one in it.
-My wife and I were not able to take our boat and camper up to the lake for long weekends this year because our boat towing vehicle was in the shop ALL BOATING SEASON in my region so our lives were impacted due to "it will be another week" over and over again.

-While its a personal choice, we are waiting to start a family because of this Jeep. Now that we're married we want to start a family but agree we need to wait until our vehicle problems are resolved. There are several reasons such as "we may be without a vehicle at any moment should the loaner be taken away" which the dealership has every right to do. The choice would be to start over with a new car while either making it a Chrysler we don't want or not worth trading in due to its condition so we'd be starting at zero to buy a new car which is far from ideal. No car = not only losing 3 hours of my day taking and picking my wife up from work, but with a pregnant wife comes doctor's appointments for the woman carrying the child, and would result in me having to close my business or stay open and lose money from lost production just the same to accommodate her needs or her taking a vacation day for a 2 hour appointment. More importantly, the dealership has stated and I agree that this vehicle is not safe for transit and they do not want me to take it off their lot until it is repaired. The rentals they've kindly given us, until this latest one, were road worthy at best. But I did not like my wife driving a vehicle with holes rotted through the rocker panels with and also having an exhaust leak. I worried about her safety when it was only her in the car, forget that being an option if she's breathing for two. Also, not to be a safety freak, but I bought a vehicle with side airbags for a reason - I think they are safe and absolutely would want a pregnant wife to be as safe as possible. We're getting up there in age and if we get the chance to go for it, we're probably going to have one chance due to age - I can't risk our one and only window of opportunity in a car that doesn't have the safety features I feel are important or wait a year for a car to be repaired.

-Dealing with this vehicle has caused my wife to call off of work at least a half dozen times, led to her being late / leaving early to drop off and pick up the Jeep at least 20 times since this problem was first taken in for service in February 2010 up to today. I've personally closed my business at least three times now for an entire day to help her get around or visit dealerships, shortened my days dozens of times to drive her to work after dropping the car off when loaners were not offered, and in addition to the thousands of dollars that cost me, I've easily lost 200 hours of production time in dealing with this thing when not closing my doors for the entire day (not including posting on forums, this is with attorneys/dealers/1-800.... Chrysler's useless line/etc.) My time is worth money, I charge a hefty fee per hour for my services and I've been closed for two days straight to talk to attorneys, dealers, and anyone who can try to help us end this. If you saw the math you'd realize it would have made sense to abandon this vehicle on Friday when it stalled yet again and stopped the losses have by now cost me close to or more than the $10,500 I owe on it at this point. When you lose that kind of money or your wife's rather well paying job's performance review notes her frequent need to come in late and leave early despite her job being a critical one that requires her actually being there, it impacts our ability to earn a living. I'll call us a fool for not abandoning this vehicle when it hit 1 month, but in doing that I'd be rolling over for no good reason other than saying "In addition to having a lemon, I'm losing a fortune and jeopardizing her career by keeping the vehicle just because I want 250,000 miles out of it." Too many people have rolled over and accepted sub par performance as customers, but I'm not one of them and would never want my customers to accept sub par performance from my business either.

With the above in mind, this vehicle has altered our lives and continues to do so as of today. I'm not an ambulance chaser attorney's client who would sue over a fender bender, but I feel I've earned some level of compensation. While I'd prefer to stop short of legal actions and my devious but legal plans to hurt Chrysler, I realize my neighbor may sell their cars and I would be taking money out of his pocket which I do not want to have to do. The problem is, the corporation doesn't want to help me and the local business owners who are not responsible would be affected by my actions for no reason because of Chrysler. But sometimes you have to shake a few trees to get results, however I hope to not have to do this. Regardless of feeling bad, this story goes public Monday if I continue to be ignored. The loaner vehicle's plate sticker expires tomorrow and I plan to return this vehicle only when I pick up my check or new vehicle as described above. In my opinion, Chrysler sold the vehicle, financed the vehicle, and after making money off us both ways owe it to me to stand behind their vehicle even if it means losing something once in a while.

It just plain sucks, there is no two ways about it. As a customer I feel I deserve better than what I'm receiving, especially when the problem starts 4000 miles past the bumper to bumper warranty, has a lifetime warranty saying the powertrain should function, and has taken 9+ months of trying to get fixed as of today including a week short of 5 months without being allowed to drive our car.

Opinions?

Again, thank you all for taking the time to read this, offer suggestions, and support. If it weren't for this site, I'd probably be going even more insane.

Greg
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  #52  
Old 09-28-2010, 03:09 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Quote:
Originally Posted by Jonathan1084 View Post
Still not enough posts to do a PM...

Greg,

I have sent off your info, I am hoping to get some postive resolution started for you... please take it easy on whomever may call you and try to take them through the story from the begining...

G'Luck

Jonathan
Assuming the person who speaks to me is not the person who has been ignoring me, I'll absolutely treat them with the respect they deserve.

Thank you again for taking this action.

Jeepgarage.org has once again proved to have the best folks on the web visiting the best site on the web. I kept seeing digs at "the red jeep related SRT site" and laughed so hard when I saw what it looked like, I honestly thought it was a joke. "Only moderators can post in this section" and most of the threads contain posts from members who are banned now... they must have picked red because they thought Communism was a great thing...
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  #53  
Old 09-28-2010, 03:11 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

inspiring post, all I can say is that as a customer you are entitled to what is right and what you want to come out of this. All of the options you have listed are doable and also the fact that Chrysler has been nothing but pricks towards you. What can you expect from a company that needed bail money to stay afloat and produce cars that have nothing but problems with them.

I really hope something good comes out of your scenario as you have been patient and good hearted the whole time.
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Old 09-28-2010, 03:22 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Thanks - I'm not asking for something I wouldn't give to my customers in the same situation. While I take pride in having only two dissatisfied customers ever, they were con artists trying to exploit my "If you don't like it, you can have 110% of your money back" guarantee. I have no shame in saying I've removed a cover from a customer's boat who simply could not be satisfied despite my personal opinion of it was probably one of my best of that type. He simply tried to point out faults (a wrinkle in the cover - I hate them, but this particular one wasn't like other products that can absolutely not have one ripple in it) yet wouldn't allow me to correct it or replace it with a brand new cover and proposed I give a discount on it instead. He just wanted money back. I took his cover off, gave him back 110% of his money for being a customer I could not satisfy despite my best intentions despite knowing his game, and his cover sits in a box on my shelf waiting for him to call me and ask if he can buy it again (for 110% of its original price of course) because I stand behind my business. It bares my last name for a reason and that is to make sure success doesn't ruin my ethics or commitment to quality by tying my name to anything that is not the best available... You'll never see a name change or "Under new management" sign at my shop... if I get a bad reputation, I'll retire the business and learn from its mistakes. As you can imagine, I'd never take a bail out - never have received free money and never plan to.

Thanks for the opinion.
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Old 09-28-2010, 03:39 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

wow that is 110% customer satisfaction right there and excellent business ethics on it's own that you do.

I really do hope they resolve this in a good manner. I know a lot of people will protest what I have to say but I for one am very disappointed in Chrysler as well and that I bought a Jeep myself. Mine has been nothing but problems and keeps on going, have spent so much on it yet another type of problem keeps on appearing all the time.

This just shows you how poor these vehicles have been built and how bad they are. No matter what they say or what they do the quality will never be of their german or japanese competitors unfortunately.
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Old 09-28-2010, 04:07 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

one thing bro. go get a video camera. maybe a gopro they come with all sorts of mounts. get a newspaper subscription. paper on dash. get film rolling it stalls you hold up paper with date. the HD camera WILL get the date.

get this documented in every way you can.

get a calendar. start documenting every date and time you can remember or substaniate with a timestamp.

and best of luck bro.

about 10 steps ago, I MAY have just went to the Ford dealer and traded it in. take the hit and walk away. i had a car lemoned in 1986. no details here but i took the next year model for no money. in 3 weeks I traded it in and got away from theat company. i took a hit on the new car but not as bad as I would have on the first one LOL

anyway, i hope you can get some relief bro. this stuff could hurt you and your family, be careful. a few grand is no big deal. dont let it do something you may not want to happen.


all the best!
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Old 09-28-2010, 04:12 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

You're opening your own can of worms with those statements, but hopefully it won't turn into this thread being hijacked! Regardless, I agree with most of what you feel and I'm sorry to hear you're close to my level of frustration with the brand. The only difference is that I believe in supporting the big three, but I'm not blind to my last Ram's 4.7 coming from Mexico and my GMC having parts that did not come from our soil either. Anyhow, thanks for the support - I'm sure these fine folks won't bash you for sharing an opinion, after all - we all have one and an opinion is an opinion, not an attack.

The more I try to calculate this mess, the more I think I deserve a 2011 and my remaining loan forgiven on the balance of my purchase for a 2007 Jeep I don't get to drive.

So lets pretend I HAD TO HAVE A JEEP. Say I live in the mountains and my driveway can only be passed by using their Jeep - sort of like the cute fake commercials they ran doing the serious off roading to get to the house. I'd have to buy a Jeep to do what they show, and now I'd be stuck without a Jeep and a way up my mountain driveway. My particular dealership said they can't give me a comparable vehicle as a loaner without Chrysler's support since they fund the loaner program and no corporate policy says they have to give me anything at all. Supposedly Chrysler denied my request to do just that with a new Jeep months ago.

In that mountainous fantasy land I'd be living in I'd have a dilemma. I'd have the choice of purchasing another Jeep to drive until it was repaired because in Chrysler's eyes, there is only one true SUV capable of doing what they show - a Jeep. I could rent one, a much less equipped one yet one that would be AWD thankfully, for $81.92 a day all in. Today is day 117 my Jeep has not been safe for use on the public roadways, so I would have invested $9584.54 in a rental that doesn't have the "nice" heated leather seats I purchased or the other features I specifically shopped and paid for. I owe roughly $10,500 for my Jeep I cannot drive. Looking at that math, asking for a comparably equipped 2011 and my loan forgiven for the remaining balance seems fair to me. Chrysler is lucky I was given a loaner or I would have rented the Jeep and sue them for the entire balance plus pain and suffering of being without $9500+ in my savings account collecting interest.

The sad part is, in about two months my 250' incline driveway off the mountain valley road we live on (hence the buying of her Jeep when she moved in with me) will be snow covered for the first time. While I plow my driveway, a front wheel drive will not make it plowed let alone when we get 34 inches of snow in 8 hours like we did last winter. We both picked up stranded drivers in that snow and took them home while we were out and they were in FWD cars. My drive was impassable for over 6 weeks due to the amount of snow we had in anything but a 4x4.

Even if they did the impossible I suggested above, I'm sorry folks - it would get traded in on another brand with less than 50 miles on the clock. Its been too difficult of a struggle forgive for anything short of six figures or one I'll ever be able to forget. I bought this Chrysler product despite my previous two Dodge trucks rusting before they had 12,000 miles with an absurd level of detailing care. My 02 Ram was in the shop, under the 100k warranty I purchased no less than 32 times for failed components, 19 of those trips were in the first 36,00 miles hence why I purchased the extended warranty at the last second. Despite it all, I appreciate the engineering when it comes to creature comforts / HP/ capabilities and bought a third Chrysler. That towing payload that sold me didn't do me much good this summer when I couldn't use my boat. That bluetooth Boston Acoustic sound system with Sirius I shopped for didn't sound the same in my loaner car. The sun was not in our eyes from the moonroof we had to pay for and have. In the simplest form, you're supposed to get what you pay for and I'm not rich but I'm also not cheap.

Thanks for the support - please share this thread with your friends if you want to help me but are as powerless as I am.
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Old 09-28-2010, 04:20 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

RE: robpp message about the camera

Thanks for the suggestion, but there is nothing that will get me or my wife behind the wheel of this vehicle. I wish I would have had this suggestion for the past weekend as I would have LOVED to have had the camera record the stalling and the danger I was in each time it happened. My wife rightfully refuses to drive it ever again, and I'd never let her in the first place. Myself - the world can live without me, but after they thrashed my interior I too gave up on ever driving it again. The sad part is I even forgot to take photos of the damage they caused. I'll probably sneak down there this Sunday and take shots of it while they're closed unless I have to go sooner (no call as I was promised today). I should have at least taken that photo as proof.

Another kicker on it - our passenger fender got dented somewhere between May and now. I for the life of me can't remember if we noticed it before it went in for the long stay or she noticed it the first time she brought it home for an overnight breakdown fest. I have no proof it happened at their dealership, but someone ran into our parked car somewhere.

Thanks for the great idea, wish I would have thought of it sooner. I literally drove differently in it this weekend when we had no other choice to use it. Instead of turning in a turning lane across traffic, we would go to the next light and make a left, then find a parking lot to turn around in, circle back and turn into the place we wanted to be. I'm currently suffering neck pain for a stupid 15 mph impact when a F150 hit my Ram in stop and go traffic and I've had 7 procedures to try to stop the pain from that joke of a wreck on my dime. I have no interest in seeing how the side airbags work at 50+ mph when I'm broadsided or killed running out of the car when it stalls leaving me in that position as it has so many times.

Short and sweet, I don't want to make the news and cause a recall because I died or worse yet, she did leaving me alive to suffer over it.

Thanks for the support and suggestions.
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Old 09-28-2010, 04:24 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

carmax. tell then to come and get it.
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Old 09-28-2010, 04:26 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

carmax are pretty good on buying crappy cars and give you good money on it I agree with Rob on that
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