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  #61  
Old 09-28-2010, 04:40 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Pardon my ignorance, but does Carmax pay top dollar for junk cars for any reason or are they just cool about it?

Chrysler is going to be the only person I'll sign the car over to and the only one in the world I'd expect to pay what I'll want for it. I've invested too much at this point to walk away with no resolution unfortunately.

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  #62  
Old 09-28-2010, 04:54 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

I guess carmax would be one of the last solutions if there is no resolution through Chrysler. Carmax usually gives better dollar for sales and trade-ins then any other dealer out there.

I understand that you're at a point of no return, I've said the same thing about mine but there is something called taking your losses and going some other route.

I'm doing that right now, not going to invest another dollar in my Jeep only to fix what is necessary than sell it immediately as it has become nothing but a burden.
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Old 09-28-2010, 05:02 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

I hear you, but cutting my losses financially is one thing - cutting my losses on the money I've lost trying simply to drive the car I'm paying for compounded with the difficulties this vehicle has caused are more than I'm willing to roll over and walk away from.

Sorry to hear you're in a similar state of satisfaction. Chrysler has a very negative image these days after the financial woes, you would think they'd at least pretend they care about people who kept them alive during the struggles and today.

Sadly, corporations don't think like little folks such as ourselves. They see spreadsheets and bottom lines, take advice from attorneys instead of their minds, etc. The reason why? They never have to deal with this kind of BS.
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Old 09-29-2010, 11:22 AM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

very well spoken, as I will pray that a good resolution does come for you at the end of all this and you can walk away with at least some degree of satisfaction and not the short end of the stick.
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Old 10-18-2010, 04:44 PM
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4 months and 16 days without a Jeep - Day 138 and counting

I know this site is built around Jeep enthusiasts, visited by employees of Chrysler, and supported by folks who wrench on them every day - but at this point I wish I could somehow realistically relate just how strongly I wish they never sold another vehicle again.

Today is day 138 we've been without our vehicle other than the intermittent brief hours we've had it between the time they gave it back and the next opening of the service department. 138 days and I'm asked "Give me till Wednesday, I'm pretty sure we found the problem." That is at least the 20th time I've heard that line, so sorry for not buying into it.

In recent weeks since my last posting, we've been lied to, tricked, and taken advantage of at least a half dozen times. Calls to Chrysler customer service might as well be made to Acme Car Sales, because I'm quite convinced there is nobody on the other end associated with Chrysler. Each case of a vehicle being taken off the road is assigned a Case Manager. When trying to reach our case manager after our last bout of "not fixed" as described above, I was told she was on the line with another customer. When asked to speak to a supervisor, I was again put on hold for 10 minutes before the operator came back to state they were both still on the phone. Two days later, I received my FIRST contact from the case manager after leaving upwards of a dozen messages for her over the four month period up to that point. I was informed when she apologized for the delay returning my call that her reasoning was because she was out the prior two days. When I questioned her honesty based off my call days earlier, I was informed that while I was holding for 20+ minutes, she was actually in surgery. I'm glad my time is not worth anything as they see it, but wow what a boost in morale.

Skipping over the rant of BS, they've since told me the vehicle was fixed three times, today being the fourth. Luckily I've learned not to just go pick it up and make them actually test drive it for more than 5 miles as each time resulted in the vehicle showing it was not repaired.

To make matters worse, the problem has now grown to a more dangerous and higher status of "broken." When a mechanic was test driving it, as soon as he touched the accelerator the vehicle lost power, the dash lit up like a holiday string of lights, and the vehicle refuses to start for upwards of 15 minutes each of the many frequent occurrences supposedly.

A Chrysler "Sharp Shooter" Technician traveled to the area and diagnosed the problem being in the main fuse block. Initially he instructed them to bypass the power lead to the ignition with a fused line straight from the power. After leaving the dealership before it was attempted, the Ace contacted them and said he was so certain that they should replace the entire fuse block assembly. Parts were ordered, and the problem persisted after the attempted repair was made.

A week later I was informed they were still waiting reply from Mr. Sharpshooter after downloading the events after the stalling persisted and I was told he informed them to replace a wiring harness in the interior. When they asked which one, he said do both. Parts ordered, repair failed... rinse and repeat. Two days later, I was informed they were replacing a couple modules under the driver's seat, one related to the airbag. I finally boiled over and said enough, take your mechanics off my vehicle before they cause more damage and call Chrysler to see what they're going to do with my defective, unrepairable vehicle I had patiently waited for over the past 4+ months.

Today I received a call from the service manager saying "Give me two more days and your car will be ready." I had to laugh, I have no other choice - its either have a stroke in my 30's or laugh at this point. Supposedly he found a defective pin in a plug of the engine's original wiring harness that was being repaired and road tested as we spoke. When asked how the engine's original wiring harness could possibly cause this problem - meaning why are you telling me there is a problem in the original wiring harness after I waited over 3 weeks for this exact harness' replacement to arrive and fix the problem in July - I could not get a straight answer. So, while they told me it was an $800 repair in parts and labor that Chrysler would eat a part of to help us, they tried collecting what I agreed to pay if it fixed it even after it didn't, and now I'm told the original harness is in the engine compartment being repaired. WTF????

Chrysler stated today to the dealership that their responsibility ENDED with the 3/36,000 warranty on this vehicle. When I asked "how is that" since it has a lifetime power train warranty, I was told the power train is fine. The over analytical side of me can see their point, until there is proof that a component of the power train covered by this warranty is found to be defective, they're not responsible for repairing our vehicle. However, since they have not attempted to replace one component covered by our lifetime power train warranty, I'm baffled at the logic in saying it. They have proven that every component replaced on our vehicle was in fact not defective because the results prove there was in improvement after performing service to them.

Chrysler along with the dealership now feel that they are doing more than enough to try to help us by picking up the tab of replacing a bunch of parts that didn't need replaced and trying to repair the vehicle they sold us, as if we should bow down and be grateful for their help servicing their product after we shelled out 40 some thousand for it 41 months ago, or better yet, 34 months after our purchase date at 40k miles when they took it from us and said we could not drive it until it was repaired.

I've been informed through the service department manager that Chrysler wants to "help" but no details are offered. I was told Chrysler will be willing to give us a voucher to use as cash towards the purchase price, only after we pick out a product of our choice, negotiate our best deal on the new vehicle and our trade in at Dealership X we've dealt with, and once our final numbers are found then Chrysler will tell us whether they're giving us $100 extra towards our trade or whatever. I cannot believe this is truly how they want to handle this situation. I can only imagine what I sound like on your end of reading my tales, but I cannot express enough how polite, patient, and cooperative I've been to this point yet have these results. The Dealership, who I will soon happily name to avoid, is doing their part by agreeing to take our non functioning vehicle on trade - an amount they will not give us at this time either.

Someone please tell me, how is this legal? Please, I appreciate the suggestions for repairing it - but we've moved past getting it repaired. I need help reaching the right people to get some satisfaction. I don't care what state you're from, if you sincerely know an honestly good attorney I would appreciate their contact info (I will be calling the one suggested previously tomorrow for a fresh perspective). I've once again lost 3 hours of my day of course impacting my income by speaking to the dealership for almost an hour along with attorneys who unfortunately have been of no help - their best stance is that if I keep the vehicle till March when the trial would take place, I could stand to be compensated $1-3k after spending our time partaking in depositions and such if and only if we win which is not even a favorable prediction at this point according to this one attorney specializing in lemon law / Magnuson Moss Act cases. I've lost more than that in time on the phone, I can't afford to waste my time and lose a thousand dollars a day in business revenue by spending more time on this for that kind of pathetic compensation.

Honestly, I just don't see why this is so difficult. Even if I wanted to cut my losses and take below market value for the vehicle which I'm sure I'd be offered, I can't - the dealership is not interested in purchasing the vehicle UNTIL IT IS REPAIRED ON CHRYSLER'S DIME OR MINE AS THEY DON'T WANT TO BE STUCK WITH THE COSTS TO REPAIR IT THEMSELVES. They are lacking confidence in themselves to the point that they're hoping Chrysler will take the vehicle back instead of repairing the damage caused to my interior which they said they will address only after the repairs are finally made.

If that isn't the definition of Irony, I don't know what is. "You're not allowed to drive it. We can't fix it. We'll accept it as a trade. But we can't make you an offer until we know what is wrong with it." The only ounce of satisfaction we received was Chrysler Financial was sympathetic to our dilemma and gave us a one month extension to the next payment due date, simply pushing our loan out another month but since its 0% at least its costing us nothing other than a payoff date that is irrelevant to us. I do not expect them to grant this courtesy again in a week when I call again, so we'll most likely be making payment #6 without a vehicle in our garage. I might as well rent the garage space out at this point...

:g uns:
F U * K Y O U CHRYSLER

unfortunately the above didn't help, but if it weren't illegal to actually put together a mob of gun happy people to deliver that message in person, I'd load up my GM truck with the mob and head to Michigan tomorrow!
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  #66  
Old 10-19-2010, 11:51 AM
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Re: 4 months and 16 days without a Jeep - Day 138 and counting

LemonAuto.com. Steven Toth, esq.
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Old 10-19-2010, 01:56 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

most states just have a 12month/12000 mile lemon law...he's way past that
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  #68  
Old 10-19-2010, 02:02 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

At this point I don't know what you can do honestly. I hope they can really get to the end of this problem. Have you tried another mechanic who understands Chrysler vehicles, I remember you saying it was a GM dealership?
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Old 10-19-2010, 04:57 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

The vehicle is a a 5 Star Dodge / Jeep dealership, always has been. The only mention of GM is the vehicle I replaced my Dodge truck with this year I believe, sorry for the confusion.

Lemon Law is out of the equation, so there is no point even mentioning the words again. ANY attorney you call that specializes in Lemon Law salivates like an ambulance chasing huckster when you bring up the word "defective vehicle" and you can hear the enthusiasm drop in their voice when they learn the age / mileage of this 39 month old, approximately now 46,000 mile old vehicle. That can't be the end of it, I simply won't accept it.

At this point, as far as I'm aware the only law on my side is the Magnuson Moss Breach of Warranty federal statute. The problem is, that is the long term answer that will result in several hurdles to overcome before that time can come.

What I'm looking for is to find an attorney worth a damn to talk to me without wasting a half hour of my day going into what the Lemon Law is and why I don't qualify for it - I'm well aware. I'm asking to see what legal action I can take to get a functional vehicle back in my garage, a check in my hands for the vehicle, and or some sort of compensation for the loss of income / inconvenience / mental anguish this has caused both of us.

Chrysler doesn't give a damn about buying back a vehicle unless they have to under Lemon Law Acts. According to EVERY attorney I've spoken to, they all say the same thing - Chrysler is the cheapest when it comes to buy backs or compensation for selling junk. Since we're beyond the point of Lemon Laws applying in my state - Chrysler has told me to go pound myself twice on that front. But - I have a dealership telling me they can't fix my vehicle and are now 100% relying on Chrysler to tell them what to try next, and next, and next. Chrysler is taking their sweet @ss time getting involved with waiting a week plus to respond to their pleas for help. Nobody including Chrysler or the dealership seem to care that we're at day 139 since a Chrysler Dealership pulled my vehicle from the road and continues to tell me it cannot be fixed. The only people who do care in the dealership have no authority to do anything no matter how much they are in agreement with our stance of being screwed.

In my eyes my only options are to sign a release of liability to take my stalling vehicle back by forcing them to put it on the road which I'll never consider doing, or let Chrysler and the dealership try to force me into a ridiculous "trade in voucher" of undisclosed terms ONLY on another Chrysler product I do not want to own, ONLY after I have negotiated my new vehicle purchase and trade in numbers agreed upon between both parties in the transaction. I'm not a legal expert, but I'm educated enough to realize that is a BS tactic.

The simple fact that it is impossible to speak to ANYONE with authority at Chrysler even to hear the terms outlined above is a little more than shady in my eyes.

My vehicle was purchased with the intention of driving it for 200,000+ miles and the #1 selling point that pushed Jeep ahead of the competition when shopping among the big 3 was the LIFETIME POWERTRAIN WARRANTY. Chrysler is supposedly trying to tell me they are not responsible for the vehicle running and mine which apparently cannot be repaired because it is outside their 3/36,000 blanket warranty - but they have absolutely no proof that the defective part is not part of the powertrain and covered by the warranty. They're simply trying to strong arm me into purchasing another vehicle. According to the attorneys I've spoken with, Chrysler's stance is deny, deny, deny, and hope you cave in to purchase another vehicle after months of trying to get your money back out of the purchase.

The Dealership has caused quite a high dollar amount of damage to the interior of my "excellent condition" vehicle over the past 4 1/2 months, a dent appeared in the right fender sometime between May and now (we had the vehicle for two weeks between when I last washed it and it went into the dealership, no proof it happened in their hands or my wife's) so we have no clue where it could have come from, and the only concession the dealership has offered to us so far was that they are "willing to accept the vehicle on trade once its repaired." Are you kidding me? What that will translate to is what was a vehicle valued at $22k as Trade in on KBB (while I realize that means nothing today, auction prices are all the dealers here talk about) will at best I imagine result in being given $15k for the trade in now that they've destroyed its condition, made it run worse, etc - while charging me for the condition of the vehicle they created. A vehicle with a KBB Private Party value at $25k that would've easily sold for $23k parked in my driveway 4 months ago will now net me $15k if I'm lucky. After 3 years of paying for and meticulously caring for a vehicle, the only equity I'll walk away from is the equity I put down on it in the form of cash at the time of purchase. While I don't expect equity in a car to rise, I don't expect to be penalized by having it lost in the hands of folks who don't own it such as the Dealership. Chrysler may fork over another grand or two to compensate for the current state of repair mechanically vs. what it should be worth POSSIBLY, but I've wasted hundreds of hours of my life trying to get my Jeep back and I can't unless I want it towed to my garage to sit and not use without risking our lives, towed to another dealership (all of which want nothing to do with it - I've tried), or continue to play the waiting game that literally is on pace to take a year to repair. A pristine interior is mangled. The driver's seat skins need replaced. The headliner needs replaced. The front pillar needs replaced. The door panel needs replaced. The steering wheel needs replaced. I'm at $1950+ in parts from an OEM Jeep parts site, not including the headliner and labor, labor at which I estimate will easily run well over a grand (remember I own an upholstery shop). To say they caused $3k in damage is easily a safe estimate in my eyes.

I'd easily call that $3500 in interior damage, who knows what they'll deduct for the vehicle not running if someone were to take it on trade, and another grand for the dent in the fender that I can't get repaired since i can't drive it to a body shop (I had it long enough to get an estimate one time). This all leads me to believe that if they offered me $13k for the Jeep I'd be "lucky" in their eyes, again if I'm "lucky" Chrysler might chip in another $1000-2000 but that would be overly optimistic. its quite clear that Chrysler had no problem pointing the finger at the Dealership and the Dealership keeps saying "We can't help you without Chrysler" so nobody wants to accept blame for how long this debacle has lasted. Its impossible to get both parties in a room with myself to discuss it over the phone even and nobody is willing to do that, put in writing that the vehicle can't be fixed (but they'll state verbally), or make any type of suggestion on how to resolve it. I'm not a lawsuit happy person - but I demand satisfaction at this point after all my wife and I have gone through. When the sole purpose of purchasing a $40k+ vehicle is to have a safe and reliable form of transportation in comfort and there is no way to get said vehicle back without releasing liability of the almost guaranteed accident that will eventually result, I'm totally screwed.

Even if they fix it and have it ready for tomorrow like they told me they would (for the 20th plus time I'm sure), we're far from done or far from even. I won't take that vehicle off their property without a written statement admitting responsibility for the interior damages and I'll most likely have to take them to court to get a fair settlement on the resulting repairs to undo that damage. At this point, my ONLY leverage has been keeping one of their vehicles in my possession, but by the end of the week when they demand it back, I can be arrested for not conforming to their demands so as of next week we'll be short one of our two vehicles and both of us need a car to earn a living. I can demand my vehicle back as well, just as long as I'm OK with saying "if I die I won't sue you" which isn't going to happen. I've been flat out told on several occasions I cannot have it back short of agreeing to that, which I continue to refuse. At this point they know that if I am involved in an accident because of this problem because they "say its fixed" they know my last name will be on that dealership instead of the owner's so they're hesitant to give it back of course.

I'm trying to find out if there is any legal statute in place that protects the consumer from being F'd like this for upwards of 5 months or longer. There has to be some type of law stating you cannot take a persons possession, refuse to return it without making them sign a release of liability so that in the likely chance they die on the ride home nobody can be sued, or being told your only option is to buy another vehicle from the dealership who sold you, and cannot fix your existing Chrysler product.

I'm sorry, but there has to be something to protect the consumer better than this. The Magnuson Moss coverage seems to be my only hope, but in order to submit a case against it we'll almost have to keep letting this charade go on at the dealership, likely not have a vehicle at all to drive very shortly (were told we have to give back our free loaner junker this week), and realize it will take months to resolve.

I'm prepared to drag this out as long as it has to until I'm satisfied, but I'm simply trying to find out what type of laws exist, what law firms or types of practice to shop for, and all everyone cares about is the Lemon Law which is not an option.

I'm very aware that I could soon loose $10,000 over this dilemma one way or another, but I'll make certain that my factual advertising of the brand, the dealership, and the entire ordeal result in them loosing much more than that. Or, if the dealership wanted to do the right thing, they could suck it up and take a $10,000 loss realizing their mistakes caused this entire dilemma by transferring my remaining balance on the vehicle loan to a 2011 similarly equipped vehicle as a straight up trade and save themselves a lot of trouble. I can promise and I'll make sure they loose much more than that in profit from sales and service revenue by spreading the truth of this matter in every way possible in the media, printed advertisement, and the lovely free world of online knowledge sharing.

I just don't see how a corporation, dealership, and everyone in between can continue to lie with no repercussions while they try to work me over and strong arm me into buying a new vehicle from the last two companies I'd ever consider doing business with again.

We'll see, tomorrow this goes mainstream. The local TV news is very interested in this story - our first contact with them weeks ago resulted in them contacting the dealership immediately for information, which then resulted in the dealership kissing my @ss every way possible after seeing what is in store - but no results, just broken promises. The news team asked us to keep them posted if the vehicle did not get repaired but we've been overly kind by not pulling that trigger knowing it would result in the repossession of our loaner car they're not obligated to give us. Tomorrow they get the story with the other leading news teams, newspapers, etc. Now that they're telling us their car needs to come back and it sounds like their way of getting us to agree it to tell us "its fixed" again to dupe us into swapping them for a few miles and then telling us there are no more loaner cars like I suspect, its game on. The Attorney General, NHTSA, BBB, and everyone else under the sun is going to be put onto this tomorrow both for the dealership and Chrysler independently. I was simply trying to find an attorney to seek legal advice from before doing so, but that continues to be a lost cause for some ridiculous reason.
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Old 11-01-2010, 03:10 PM
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5 Months in service and our 2007 Grand Cherokee Still Stalls - Lifetime Warranty????

Well, tomorrow will be the 5 month anniversary since we dropped off our vehicle at my local Jeep dealership.

So far they've accomplished the following with the 153 days that have since passed while having our vehicle:
-Added approximately 1480 miles on our vehicle's odometer.
-Worsened the stalling condition it was taken in for.
-Ruined our headliner, steering wheel, driver's door panel, driver's seat bottom's leather (grease impregnated in the perforated leather), and A-pillar trim panel.
-Broke the plastic tabs that hold the under hood fuse block in place.
-Created a slop / play in the steering wheel allowing the wheel to be turned approximately 15 degrees without moving the steering wheel.
-Made our entire dashboard rattle when driven over a bumpy road with a shuddering resonating vibration that overcomes the interior cabin.
-Caused the adjustable pedals to stop functioning.
-Caused the ABS light to repeatedly come on.
-My personal favorite, left a pair of men's underwear in the back of my Jeep. I personally removed everything out of this vehicle the last time I had it home in September before forgetting to remove softener salt purchased that day. When I went to remove the salt last week when I drove the vehicle again, I went to remove the only contents that belong to us, the salt I forgot, and I found the salt underneath a pair of men's jockey shorts. And no - my wife didn't see or touch the vehicle since I cleaned it out personally so I'll assume they belong to an employee of the service department who for some reason decided to leave them in my vehicle while test driving it apparently.

On day 147 I was called to inform me that the vehicle had triumphantly been fixed with much joy in the voice of the service manager. I drove to the Jeep dealership to test drive the vehicle and ensure it was repaired before having my wife return the loaner vehicle given to us that has expired plates for the past month as well. The vehicle lasted 31 miles before stalling while sitting still and refusing. After pushing the vehicle out of traffic and attempting 24 times to restart it, on the 25th try it finally started over 15 minutes after stalling. Upon my return to the dealership's service department, I informed them of my findings while stranded on the side of the road in regards to the broken fuse block mounts, steering wheel slop, etc. I left the dealership demanding answers the following day and said I was beyond the point of having any resemblance of patience at this point.

On day 148, the following day, I received a call from the dealership stating "We cannot fix your vehicle. We are going to deliver it to your wife's place of business and retrieve our car. We are done trying to fix your vehicle, it cannot be fixed." I of course refused to let them leave her with the deathtrap as her only way home so they agreed to come the following morning to get it from our house.

Our vehicle is in their hands still until they repair the damage they caused while trying to fix our vehicle. Once it is repaired to my satisfaction, I'm going to pick it up and setup a video camera inside to take the stalling issues while driving home and hoping I don't do something stupid like die so my attorneys can have the footage they want, and then the vehicle will be parked in my garage or towed to another dealership if my attorneys say I need to continue to have the problem attempted to be fixed.

Can anyone recommend an affordable camera to purchase for this job? I want to make sure I get a quality mount as well so the camera's focus on the dashboard is clearly visible, but I also don't want to spend hundreds of dollars. I know nothing about digital camcorders so a simple recommendation will point me in the right direction.

Looks like I'll hopefully soon have no reason to keep venting on this thread, but I truly appreciate everyone's support and suggestions given up to this point. Hopefully it will all be over around the same time when this vehicle reaches its 1 year anniversary of us dropping it off for service the final time in June. In the meantime, its time to purchase a third vehicle and make payments on the one we cannot drive until a settlement is reached. Thanks Chrysler - used to love your products, but I'd strongly suggest doing hours of negative type research on any vehicle you purchase ahead of time regardless of brand because what I've learned in hindsight is invaluable but I was blind to it until these familiar issues developed.

I hope everyone here has much, much better success with their Jeeps than we have. In the 31 miles I drove before it left me stranded for dead last week, I started getting excited thinking it was fixed and over because i do like the vehicle - other than the whole putting my life at risk stuff.
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Old 12-19-2010, 12:35 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

Another month - no good news. 6 months to the day and I had to drive to the dealership to pick the vehicle up. Apparently they fixed what they felt obligated to undo on it (like actually tightening the bolts on the steering column that were loose making the wheel have free play last time they tried to give it to me) and broke a few more things before parking it mid November without calling me, answering my calls, certified letters, etc.

Picked it up, about to leave the lot when I saw yet again more lights on the dash so I went back in. I asked the service writer why the TPMS light was on and he came out, did the obvious of looking at the Info System and said "Your tires are low, probably from sitting here so long in the cold." The tires had something like 23 lbs of pressure in all 4 of them. I asked him if it was too much for them to make sure it isn't dangerous before handing me the keys to it and he said "We've done more than enough, we're not touching it again" before making me drive out of his dealership on tires completely under inflated and a mile down the road on them before I could get to the nearest air pump.

Some other issues with the dash lights of course exist, but I haven't decided whether its worth bothering them to repair them or do it myself. Asking them to touch it again means they'll break or damage something else in the process like they did these lights but I'll post another thread to ask for that specific advice if i can't search for the results first.

If you're shopping for a Chrysler product in the north of Pittsburgh Area, please PM me and let me know what dealership you're looking at. Due to lawsuits pending against Chrysler and the Dealership at this point, I have to be vague with public postings for now however once settled, the website I've created called www.avoidDEALERSHIPX.com will be posted here to save the innocent and to show my thanks to them, I'll also be renting the billboards leading into and out of the stretch of road they're located on to advertise this lovely site too!

Such a shame, I really missed driving this thing - I wish they could have just fixed the damn thing, it truly was one of my favorite vehicles out of the dozen owned up to it before all of this started. I hope all you are having better experiences with yours and Chrysler in general, fortunately I'm happy to say this is the only dealership who has ever really wronged me in life other than a Dodge dealer in a different town many years ago for a Dakota where they stiffed me for the alignment after having to replace ball joints at 18k miles while under warranty, but I hope you all have found better dealerships in your travels! More importantly, I hope your Jeeps aren't spending time in the shop!!!

Happy Holidays
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Old 12-19-2010, 11:04 PM
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Re: 6+ weeks - still not fixed, '07 5.7 just dies

This is unfourtunate.... I am one of these dealership mechanics (not your problem one). I resent the comment on page 2 about newer cars being easier to work on than older cars, and 10000 codes to tell you whats wrong... NOT the case. Codes dont tell you whats wrong not to mention a 1970 camaro proably had 100 feet of wire to power EVERYTHING on the car and every inch of wiring was easily accessable, and a new car has 1000' in ONE harness between all the circuits and 90% of the harness is burried deep under the dash or behind interior pannels or pinched deep down in the trans tunnel above the trans and thats not even mentioning communication bus's, even with a labscope fast enough to see communication, you still have no idea if the communication you see is the right communication, add in the fact there are brains that decide what happens, its no longer a switch on the dash with a wire running to the back of the headlamps, it goes into a brain. Plus something like this could be ANYTHING! one little arc inside the pcm jumping from a coil driver circuit to another circuit could freak the pcm out and kill the vehicle... this is not just a matter of finding the circuit thats doing it, its locating WHERE its doing it and why, which can be boarderline impossible sometimes.

you have mentioned you do normal maintainence in your garage. Do you replace your own sparkplugs?
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