Re: help with door window
I will say I have done it once or twice, but I have yet to find a pannel popping tool that actually worked worth a damn on chrysler products that you could actually get behind the door pannel far enough to apply pressure to the clip without straining the edge of the door pannel, honestly, take the screw in the handle and the latch release handle then grab the cup holder at the bottom of the door pannel and just give it a nice sharp tug, if you get some to pop loose you have leaverage fromt he door pannel to pop the rest loose easy... NOTE: obviously this doesnt work on everything, some pannels are multiple pieces plastic welded together, or weaksauce pockets that can and will break with too much force, but I have never had a problem on the WK, they are pretty tough.
As stated, if you can hear the motor running I wouldnt waste your time, hell given the story and the fact they were able to pull the window up I would honestly be comefortable just saying to order up a regulator, as stated the cables can break which is what allows the windows to move by hand (otherwise they dont move unless the motor tells it to move). Pretty simple repair, you will have here up and running in no time!