Originally Posted by Lucas J
Let me add, that I am all for supporting JG.org and I understand that Kolak is not a vendor here. Yes he is a small operation and he doesn't have a website etc... But he has top notch customer service and has always done right by me. If your going to bash some at least give your reasons. Don't just say he is a joke.
I dont typically bash vendors unless I have a reason to. I could care less if they are a JG vendor or not.
I ordered a tailpipe from him...Everything was just fine until I got the product. Something appeared to be not right/missing (looked like I needed another part to the over the axle bend). I called him and asked him about it , he insisted that everything was included, nothing was missing, etc. I ended up having to go to the local hot rod shop, getting a mandrel bent 3" elbow for 25-30 bucks, and then going to my exhaust guy (as he did not have a mandrel bender)
Long story short, my exhaust fit, but it was obviously different than what it should have been. Turns out he sent me a WJ hangar, a ZJ tailpipe...and again, missing a half of the over-the-axle piece. What a mess. I called him about it and as soon as I explained the fitment issues, he got EXTREMELY irritated and started yelling about how dare I come to him with this nonsense, that I was stirring up trouble for the hell of it, etc etc. He wanted to point the finger at me and my exhaust guy for incompetence. Only after 45 mins of going back and forth on the phone, I talked him into at least looking at some pics to see what I am talking about. Once that was done, he then conceded that he sent me the wrong parts.
About 4 or 5 weeks later I received the correct parts, which my exhaust shop installed without issue. Which meant I had to pay to install the exhaust I should have received to begin with.
I could live with the headache of having to go back and forth to the exhaust shop, but his attitude and total absence of professionalism once a problem arose left me with a sour taste in my mouth. It should also be noted that he did let me keep, so I could recoup some of my losses, the ZJ system. Again, the problem was not so much that I was out additional money but the way in which he conducted himself.
To make matters worse, The tailpipe he sent me started showing MAJOR rust after 4 months of being in Florida. Not at the weld seams, but the bend near the gas tank. I ended up having to coat it to prevent it from further damage. Another friend of mine (He is a member of this board, look up NJWJ) had a Kolak exhaust on his 04 WJ completely rust to pieces, literally, after 18 months of street use. Again, nowhere near the seams. Aluminized piping is NOT supposed to rust that fast.
I have been in the Jeep scene since 2005, and I have dealt personally with many different vendors....Kevin from Kevins Offroad, Marty from KRC Performance, Sean from Hemifever Tuning, Nick from AIR RAM, etc etc...Never had ANY issues whatsoever with any of them. I am sorry, but I am not the issue in this case.
That was my experience, think of it what you will.