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  #12289  
Old 10-13-2014, 11:08 PM
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Re: 2014 Grand Cherokee information - Australia

Anyone had any luck with Jeep actually fixing wheel alignment under warranty?

I noticed on mine the steering wheel is not 100% center when going in a straight line so I suspect the wheel alignment is not 100% either. Its almost like it pulls to one side slightly hence the wheel having to be off by a bit. Maybe about 5mm if that, but still noticeable.

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  #12290  
Old 10-14-2014, 12:30 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by XtRmn8 View Post
Anyone had any luck with Jeep actually fixing wheel alignment under warranty?

I noticed on mine the steering wheel is not 100% center when going in a straight line so I suspect the wheel alignment is not 100% either. Its almost like it pulls to one side slightly hence the wheel having to be off by a bit. Maybe about 5mm if that, but still noticeable.
I had mine aligNed at the 30,000 km service. The service manager tried to tell me that all cars in Australia pull left because of the road camber. Told him what I thought of that, and that I have three other cars, none of which pull to the left. I gave him the TSB and asked him to get it done. When I picked it up, there was a $70 charge for wheel alignment. I said it should be done under warranty and he said they never do alignments under warranty. I pointed to the TSB where it says " reimbursable under the terms of warranty" or something similar, and he very disgruntedly removed it. It still pulls ever so slightly left, but not enough to worry about. 17,000km on those tyres before the alignment didn't show uneven signs of wear.
Note that the TSB a describes the test to be performed to determine if it needs to be applied. I think it's seven seconds or less from centre of lane to out of lane on the left, tested in both directions. Mine easily failed that before, but not now.
Thanks,
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  #12291  
Old 10-14-2014, 02:46 AM
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Quote:
Originally Posted by XtRmn8 View Post
Anyone had any luck with Jeep actually fixing wheel alignment under warranty?
According to the warranty handbook one wheel alignment is covered in the first 12months/20000km.

I tried at my 20000km, in short I couldn't hang around and continue arguing with the dealer.
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  #12292  
Old 10-14-2014, 03:03 AM
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Re: 2014 Grand Cherokee information - Australia

Thanks. I'll check the TSB and see if mine fails the test.
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  #12293  
Old 10-14-2014, 04:30 PM
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Re: 2014 Grand Cherokee information - Australia

Hi everyone

New member living at lower north shore Sydney.
Me and my wife test drove a GC Laredo the other day.
Pretty impressed with the boot space and the power of the GC.
I'm still doing research on which SUV to get for my newborn.
Come across this forum and read couple of complaints about the waiting time of parts and how bad is Jeep Australia after sale service. Couple of other members reported faults within weeks after picking up their new GC.
I would really like to know if these are just lemon or normal Jeep experience?
As I'll most likely keep my next car for about 5 years, reliability is very important factor for me to decide which SUV to get.

Thanks


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  #12294  
Old 10-14-2014, 05:31 PM
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Quote:
Originally Posted by kche3572 View Post
Hi everyone

New member living at lower north shore Sydney.
Me and my wife test drove a GC Laredo the other day.
Pretty impressed with the boot space and the power of the GC.
I'm still doing research on which SUV to get for my newborn.
Come across this forum and read couple of complaints about the waiting time of parts and how bad is Jeep Australia after sale service. Couple of other members reported faults within weeks after picking up their new GC.
I would really like to know if these are just lemon or normal Jeep experience?
As I'll most likely keep my next car for about 5 years, reliability is very important factor for me to decide which SUV to get.

Thanks

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Newborn and Jeep GC. We ordered the 2014 in January 2013... just prior to finding out about us having twins.

Some things to be mindful of:

1. If you or your partner is tall, you might not be able to have the seats ideally positioned for you why you are using capsules or rearward facing carseats. Again this is also dependent on the capsules seats you choose.

2. The height you have to lift the baby up to to get them in the seats (similar problem with any suv type vehicle)

3. Think about the limited.... easier to keep leather clean from any spills... and there will be spills in 5 years

4. Boot space is okay... but the amount of room some prams take up is also huge

Getting one of the first batch 2014 GC's to hit the country... there was initial problems which got fixed, mostly around a/c.

We also purchased another new car this year (renault) and the after sales service we received from Jeep was a fraction below renault.

We have the diesel... and it is more economical around town than the tiny renault.

Would we recommend a jeep gc to other expectant parents... you bet we would.
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  #12295  
Old 10-14-2014, 06:03 PM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by Bigskiddy View Post
in short I couldn't hang around and continue arguing with the dealer.
Same here, I got tired arguing the point even though it should have been picked up under warranty.
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  #12296  
Old 10-14-2014, 06:30 PM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by kche3572 View Post
Hi everyone
Me and my wife test drove a GC Laredo the other day.
Pretty impressed with the boot space and the power of the GC.
I'm still doing research on which SUV to get for my newborn.
Come across this forum and read couple of complaints about the waiting time of parts and how bad is Jeep Australia after sale service. Couple of other members reported faults within weeks after picking up their new GC.
I would really like to know if these are just lemon or normal Jeep experience?
As I'll most likely keep my next car for about 5 years, reliability is very important factor for me to decide which SUV to get.
Thanks
Dont think your newborn will be old enough to drive just yet, m8!!! Would like to think you would be buying a SUV for yourself. Only joking, know what you mean!

You didnt mention what the principal purpose for the SUV was.

* Is it for commuting in city driving with your newborn in the back seat
* Is it for pulling a large recreational boat
* Is it for towing a caravan
* Is it for rough off roading (hopefully not with your newborn in the back seat)

Consider the primary purpose of the vehicle and that will help in your decision making.

I have a 12 month old JGC Laredo diesel with 15,000kms on it. 10,000kms towing a 1.8tonne caravan. No problems at all.

Yes the early production models did have issues with the electronics such as the DPF issues and the Unconnect. Computer patches and updates have fixed those.
Parts I cannot comment on as I havent needed them yet. You can get most parts from the USA at a greatly reduced cost anyway and the time taken is no different from locally sourced components.

Servicing costs are coming down as the Jeep dealers have slowly realised they have servicing competition out there. Oil/fuel filter costs have also come down where some Jeep dealers were ripping off their customers.

Totally happy with the Laredo crd.

So having said all that, if the primary purpose of the SUV is city/town commuting work and the missus may have to drive it comfortably around with the newborn, my suggestion would be a HYUNDAI SANTA FE crd.

Reason being I had a Santa Fecrd for 5 years before i got the Jeep. (No newborn on the horizon for me at 66yo.)

The 5years I had it the Santa fe worked great, no probs. The cook drove it like a car and she loved driving it.
Comfortable, great turning circle, economical and good power (440nm more than a Prado!!)
5 year full warranty and road side assist was a great feature as well.

I had one thermostat problem (in 44c heat) at Berri SA, thought I would have to wait for parts (no thermo in SA) but had it next morning from Sydney.

Would have had another Santa fe but Hyundai changed the towing goalposts and it wasnt suitable unfortunately.


Hope this helps with your decision.

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  #12297  
Old 10-14-2014, 07:16 PM
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Re: 2014 Grand Cherokee information - Australia

I agree with Hymer, if you want a good tow vehicle, or the offroad ability, then the GC is a good option. But if you just want a large car that is reliable then a Japanese or Korean car might be better. Not all GCs have problems, just like not all Toyotas are problem free, but Jeeps do seem to experience more issues on balance than the toyotas, nissans, etc. And parts availability isn't great. Having said that they do seem to fix stuff under warranty, generally. Some other companies will do everything they can to avoid warranty claims.
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  #12298  
Old 10-14-2014, 07:34 PM
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Re: 2014 Grand Cherokee information - Australia

Thanks Hymer for the suggestion.

She will drive around the city with all the baby stuffs and shopping so boot space is very important.
My wife fall in love with the GC interior and the power once she sat on it.
Btw We are not towing anything in the near future.



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  #12299  
Old 10-14-2014, 07:45 PM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by kche3572 View Post
Thanks Hymer for the suggestion.

She will drive around the city with all the baby stuffs and shopping so boot space is very important.
My wife fall in love with the GC interior and the power once she sat on it.
Btw We are not towing anything in the near future.
Thats OK kche,

Hope she just didnt sit in it. Hope she drove it in the city conditions. We love our Jeep, but for city driving for the wife i would strongly suggest have a test drive of the Hyundai Santa Fecrd, as mentioned reason being its just like a car, very easy and more compact than the big Laredo.
Fit for Purpose test applied. Good luck.

Bluey

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  #12300  
Old 10-14-2014, 08:23 PM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by kche3572 View Post
Thanks Hymer for the suggestion.

She will drive around the city with all the baby stuffs and shopping so boot space is very important.
My wife fall in love with the GC interior and the power once she sat on it.
Btw We are not towing anything in the near future.
If she loves it then go for it, I'd rather buy something I love to drive. I have a big smile every time I get in mine.

Just be aware of the increased possibility of issues and poor availability of parts. If you can live with that then all good. You can normally get a loaner if it is in the shop for a while.

And there are plenty of owners out there who have had no problems.... they are selling 1400 of these a month.

edit: on city driving, I've come from a landcruiser, and the jeep is like a small hatchback compared to that thing. Turning circle is far better and shopping carparks are a breeze. A good reversing camera helps, make sure they fit a good one if you buy the laredo.
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