Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Export Grand Cherokee 2011+

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1705  
Old 05-08-2013, 06:04 PM
Member
 
Join Date: May 2013
Posts: 33
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 604
JeepToGo is on a distinguished road
Re: 2014 Grand Cherokee information - Australia

The flipper glass and the sliding sun visors were deal breakers on the 2013 model for my wife. If these have been deleted in the 2014 model and the crappy placement of the "hand brake" it my be enough for my for my wife to give it the thumbs down. How is it that Jeep cannot get into the 21st Century and have an electronic park brake.
__________________

__________________
Reply With Quote
  #1706  
Old 05-08-2013, 06:09 PM
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Apr 2013
Location: Sydney Australia
Posts: 92
Thanks: 0
Thanked 10 Times in 7 Posts
Rep Power: 696
Josephr is on a distinguished road
Send a message via Skype™ to Josephr
Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by webber View Post
oh, I just want to add something.
I LUUUUUUV Chrysler Australia.
Head Office had the decency to give me a call today and cleared up a few points for me including why they are not issueing E numbers. Believe it or not guys, they ARE trying to do the right thing by us. I do not know whether I am at Liberty to discuss that phone conversation but my faith in Chrysler Aust. has somewhat been restored. What I can say is that I was told that they have and am investing a lot of money in time with staff training to ensure that their "after sales" service is much improved to support the great car they know they now have. I don't think I am speaking to much out of order if I also state that they are trying to move as fast as they can to officially launch this car but cannot do so until all dealers Australia wide have some stock. I have to agree that that is only fair and reasonable. Imagine an official release when some dealers have no cars and no training re this MY14. If Chrysler Aust. do in fact improve their customer service then they have the car to wipe away their competition......and thankyou Chrysler Australia for having the decency to respond to me.
Webber,

You have certainly stirred up the troops with your success, well done to get some insight into the process and what happens behind the scenes that is not easily found out or understood. One of the key aspects of launching a new product to market, especially one that is as significant as this new product, is to make sure your channel has product and has the training necessary to make the most of the event that will occur with the release. There is a lot involved and to co-ordinate and as a marketer you don't want to have too many leaks otherwise you can affect the sales of the old product that you need to clear all the way through the channel.

A lot of what is being discussed in this forum is common when a product is not released to market and one could ask if it was wise for anyone to make a commitment to order something that is not released in a market territory, because as we have seen you could be waiting a long time and during the process there is not much information around just speculation.

I am sure that in the coming weeks we will see more and more information come to light, no doubt the motoring media are right in the middle of it at the moment and are getting their stories ready to print.

Agree that once the product is released CJD needs to make sure it backs this great product with a very high level of after sales service and make sure everyone's buying experience is the best it can be.

We will see as time passes if CJD have listened to you the customer and make it happen.

Keep well.......Regards...............JosephR
__________________

__________________
Reply With Quote
  #1707  
Old 05-08-2013, 06:12 PM
Premium Member
My Jeep: 2013 3.0L WK2
 
Join Date: Sep 2012
Location: Brisbane Queensland. Australia
Posts: 640
Thanks: 2
Thanked 18 Times in 15 Posts
Rep Power: 1445
fwdjeep is on a distinguished road
Whats wrong with a standard hand brake
Real full size spare wheel especially when the sales man tell you yes and the advertising all say full size spare BUT when you get your vehicle its not and is labled maximum speed 80kms What a joke
These are my deal breakers
Lack of support customer service from Jeep Australia and the dealer network
__________________
fwdjeep
Brisbane Queensland Australia
Jeep Grand Cherokee - Bright Silver - Limited
Quatra air Lift - Adventure Off Road Pack II
Rock Rails
Front Recovery hook
"Just need a Bigger Boat"
Reply With Quote
  #1708  
Old 05-08-2013, 06:16 PM
cptslobodan's Avatar
Premium Member
 
Join Date: Jun 2012
Location: Hills District, Sydney OZ
Posts: 231
Thanks: 16
Thanked 7 Times in 6 Posts
Rep Power: 1408
cptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond reputecptslobodan has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by JeepToGo View Post
Hi,
Pardon my ignorance but what is" flipper glass"
Hi JeepToGo. Please don't be misled by what everyone else is telling you. I have this on Good Authority directly from CJD Australia what a Flipper Glass is and they have sent me a detailed photo - (see link below).

They should know as they are the authorised EXPERTS for Jeep in Australia.

LINK: Flipper Glass

You can thank me later for this info.
__________________
.
Wannabe Bald Headed Jeep Driver

Waiting for:
MY15 MY14 MY15 Laredo Overland CRD -
Bright White with Frost interior and ORA II Pack!!
Reply With Quote
  #1709  
Old 05-08-2013, 06:23 PM
Member
 
Join Date: Apr 2013
Posts: 81
Thanks: 5
Thanked 2 Times in 2 Posts
Rep Power: 669
trajcem is on a distinguished road
Quote:
Originally Posted by yoda View Post
AllyPally and webber, thank you for your helpful and candid comments.
I am off to visit the dealer again today as a last chance before forking up the extra $50K to buy a Range Rover Sport which I am not excited about as I was with the Jeep- though maybe if the dealer will have a go we might just order another Jeep and find a way to get it through, or maybe find one not yet allocated to a customer. my dealer had the E number at time of Chrysler Australia order in February, but I didn't get it till April. I ordered and paid the deposit December 1, so it has been a VERY long saga.
Yoda, don't make any rash decisions. You waited so far, no point jumping ship now. If your dealer is being an ass, go to another.
__________________
Reply With Quote
  #1710  
Old 05-08-2013, 06:35 PM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: Wollongong, NSW
Posts: 2,173
Thanks: 24
Thanked 131 Times in 109 Posts
Rep Power: 70361
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

The only issue I have with Webber's reported conversation is the reference to Jeep stating they now "investing a lot of money in time with staff training to ensure that their "after sales" service is much improved to support the great car"
Surely that should have been the practice years ago when Jeep setup shop in Australia?
I agree, a great car, but still have a reluctance to believe anything that comes from the mouth's of Jeep Aust.
__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #1711  
Old 05-08-2013, 06:36 PM
Member
 
Join Date: Apr 2013
Location: Penrith, NSW
Posts: 11
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 588
Michael_Andrews is on a distinguished road
Hi guys, I have been off for a couple of days and have spent little while this morning catching up on all the information being tossed about.

Just want to say to JosephR you last post makes a lot of sense and going by the fact we have just been asked to confirm all information for our customers, its just about to happen.

I believe once ALL dealers have been allocated launch stock all information will be released so all dealers have the same fighting chance.

In regards to after sales service Jeep AU can do everything in their power to make sure we are ready for this launch but I think it really comes down to the individual dealer and we need to take responsibilty for the service we provide not Jeep AU.

Its nice to back chatting with you all.

Michael Andrews
__________________
Reply With Quote
  #1712  
Old 05-08-2013, 06:46 PM
iwantanotherjeep's Avatar
Member
My Jeep: 2014 3.0L WK2
 
Join Date: Oct 2012
Location: Sydney, Australia
Posts: 317
Thanks: 9
Thanked 4 Times in 3 Posts
Rep Power: 2197
iwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond reputeiwantanotherjeep has a reputation beyond repute
Quote:
Originally Posted by cptslobodan View Post

Hi JeepToGo. Please don't be misled by what everyone else is telling you. I have this on Good Authority directly from CJD Australia what a Flipper Glass is and they have sent me a detailed photo below.

They should know as they are the authorised EXPERTS for Jeep in Australia.

Flipper Glass
Ha ha that made my morning!

Thanks Michael, appreciate the informed reply, I just got an email from my dealer saying the same thing and that jeep has confirmed my order, I just don't have a date or E number.

Cheers
__________________
I have another Jeep :thumbsup:
MY14 Bright White GC Overland 3.0L CRD with Rock Rails :cool:
Reply With Quote
  #1713  
Old 05-08-2013, 06:57 PM
Bretto's Avatar
Member
My Jeep: 2013 3.0L WK2
 
Join Date: Feb 2013
Location: NSW
Posts: 272
Thanks: 2
Thanked 4 Times in 4 Posts
Rep Power: 925
Bretto is on a distinguished road
Quote:
Originally Posted by allypally View Post
The only issue I have with Webber's reported conversation is the reference to Jeep stating they now "investing a lot of money in time with staff training to ensure that their "after sales" service is much improved to support the great car"
Surely that should have been the practice years ago when Jeep setup shop in Australia?
I agree, a great car, but still have a reluctance to believe anything that comes from the mouth's of Jeep Aust.
My only issue with said comment is how does Chrysler think it's ok to call one person directly and not any of the many many others who have paid very good money for deposits in good faith. Why is it one person is ok to know 'secret information' and not others?
Not sure if it sounds Petty but its really got me thinking ... What's good for one is good for all. I will be seeing my dealer today about this because this would nearly be a deal breaker for me out of principal. I'm paying 70 grand with substantial money down
__________________
Reply With Quote
  #1714  
Old 05-08-2013, 06:58 PM
Member
 
Join Date: Apr 2013
Location: Penrith, NSW
Posts: 11
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 588
Michael_Andrews is on a distinguished road
Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by iwantanotherjeep View Post
Ha ha that made my morning!

Thanks Michael, appreciate the informed reply, I just got an email from my dealer saying the same thing and that jeep has confirmed my order, I just don't have a date or E number.

Cheers
At the present time, we dont have dates or E numbers yet. Any new information comes my way happy to pass on.

Michael Andrews
CJD Assistant Manager
Nepean Motor Group
mandrews@nepeanmotorgroup.com.au
02 4724 5555
__________________
Reply With Quote
  #1715  
Old 05-08-2013, 07:13 PM
SNUKE's Avatar
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Jan 2013
Location: Sydney, Aus
Posts: 3,074
Thanks: 78
Thanked 303 Times in 247 Posts
Rep Power: 5824
SNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond repute
Garage
Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by webber View Post
I don't think I am speaking to much out of order if I also state that they are trying to move as fast as they can to officially launch this car but cannot do so until all dealers Australia wide have some stock. I have to agree that that is only fair and reasonable. Imagine an official release when some dealers have no cars and no training re this MY14.
I am positive I said something similar earlier on in this thread.
I am in importing & distribution, we do the same thing. We donít announce or mention anything to our dealers until the product is actually on the water.
It can drive them crazy and make our sales people look stupid sometimes because the dealers ask them about products they see on the web that we havenít informed them about.
But we donít want wasted focus from anyone on items they canít supply.
We donít make press releases until the products are actually in our hands and can supply our dealer network. It makes no sense spending time and money to promote something you canít supply.
We see how stupid it looks with those blog cut and pastes, so it would look all the more stupid to do it on a larger and more expensive scale.
Holden did NOT want to launch their new Commodore when they did, as they are still so far from launching it, but were pushed into the situation because the US started promoting it as a Pace car.
Chrysler Aus has made the decision to not do this, and fair enough.

Saying things on JG arenít true is idiotic, not supplying requested info in regards to an order when they can is also frustrating.
But remember guys, we are the thin edge of the wedge. Most consumers donít investigate enough to know about new models, see that brilliantly idiotic lawsuit thread as a prime example.
So for most consumers, the lack of info is irrelevant. If they can walk into a dealer and get a car today, most will be super happy, even when a new one releases soon.
__________________
I'm just want it for the "shorter headlamps".

MY14 GC Limited, 3.0 CRD, Lux II, Granite Crystal, 18" Wheels, Tubular Side Steps.
Could I get my avatar much larger?
Ordered: July 7 2013 Delivered Nov 25th
Reply With Quote
  #1716  
Old 05-08-2013, 07:20 PM
Premium Member
 
Join Date: May 2012
Location: Victoria, Australia
Posts: 977
Thanks: 18
Thanked 18 Times in 17 Posts
Rep Power: 2628
webber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by Bretto View Post
My only issue with said comment is how does Chrysler think it's ok to call one person directly and not any of the many many others who have paid very good money for deposits in good faith. Why is it one person is ok to know 'secret information' and not others?
Not sure if it sounds Petty but its really got me thinking ... What's good for one is good for all. I will be seeing my dealer today about this because this would nearly be a deal breaker for me out of principal. I'm paying 70 grand with substantial money down
May be its because you haven't been waiting long enough. Remember, my ordeal started with my dealer in March 2012. It will be 16 months of waiting when cars start being delivered to customers in June/July. Perhaps my sad plight niggled someone to help.
Seriously though, your plight is appalling too and I do hope it can be resolved for you soon. This is still going to be a long, long few weeks of waiting. Hang in there.
__________________

__________________
Guess who's getting up to "hanky panky" with a gorgeous young blonde in the shed each night?
Reply With Quote
Reply

Tags
2014 wk2 au, australia, SRT, wk2, wk2 au, wk2 srt

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
TSB and Recall information: 1993-2015 Grand Cherokee & 2006-2010 Commander Milous Technical Service Bulletins and Recalls 7 11-22-2014 09:38 PM
2014 Grand Cherokee - Ordering Information and Pricing Milous Grand Cherokee - WK2 - 8289 09-09-2014 11:33 AM
2014 Jeep Grand Cherokee and 2014 MB E-class Comparison Dan JGC Grand Cherokee - WK2 - 7 01-15-2013 10:39 AM
***JeepGarage Exclusive***Latest information and updates on the "WK2" Grand Cherokee Milous Grand Cherokee - WK2 - 4 07-20-2010 06:17 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 09:19 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by Chrysler Group LLC.