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  #3337  
Old 06-11-2013, 04:20 AM
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Re: 2014 Grand Cherokee information - Australia

Hi,

I've been pretty slack with the posts but have followed this thread with great interest over the months. I just need to put my two bobs worth in regarding Irelands Cairns and dealers in general, there are customers and there are customers. I placed an order with Irelands as soon as I became aware of the MY14 model in January, ordered GC limited (thanks to JG forum), sure they had no idea of what this model's make up was but they have kept me in the picture with updates and what little information has been flowing through, good customer/dealer relationship and has been for many years. I know in most businesses its supposed to be all about the customer but some you just cannot satisfy.
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  #3338  
Old 06-11-2013, 04:56 AM
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Quote:
Originally Posted by hymer View Post
Here are Webbers photos of the MY14 Overland 5.7 sitting on the Werribee showroom floor. Enjoy thanks to Webber. Hows that Iboughtajeep!!
I'm in love , let me know if you want to sell it !
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  #3339  
Old 06-11-2013, 05:16 AM
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Re: 2014 Grand Cherokee information - Australia

When I ordered my MY14 GC Limited CRD, the dealer did clarify to me that he did not know what the car specs will be. But in saying that, he assured me that it would be no different to the equipment to the MY13 limited if not more will be in there. He did tell me that power lift tail gate is standard n MY14 Limited. If there are extra things in the vehicle i will be happy.

I popped in to see my dealer the other day, he took me to the back of the dealership to show me the MY14 Overland and gave me a tour of the vehicle. The vehicle has beige interior and i am glad i saw it in person, the beige looks gorgeous and it gave me the basic idea of what my interior will look like. The wood grain trim with open pores looked great.

He told me that the official release is on the 17th of this month, but that could change. And the dealerships that have them on display in the front were not meant to. But things could have changed since then.

My family has had terrible service from other dealership as well. My nieces Toyota had its front pax door window fall into the door at 35,000ks, the car was only one month out of warranty (3years 1 month), but Toyota still wanted her to pay $800 to repair one window. Now, i know you will all say its out of warranty and all, but the treatment from Toyota was no different to what some people here are receiving from Jeep. They just simply do not want to know you if you have problems.

My sister paid a whopping 120K for her top of the line Prado back in 2005. Two years later the dash started cracking, my sister took it back to dealer, they did not want to know about it. Told them they parked the car in the sun too much. Sorry for living in Australia Toyota. The vehicle was still under warranty and had those protector mats that toyota provided to stop the sun from hitting the dash directly. My brother in law threathened to take them to court, they soon came to party and replaced the whole dash.
They vowed never to buy a Toyota again.

Before buying my Jeep GC, i went to Audi, paid a $500 deposit for an A4 with technik package. Told the dealer i will arrange finance through my bank, we even put this down on the contract form. I told him i do not want Audi to arrange finance on my behalf as stated on the contract terms. We shook hands, one week later my fiance did not go through, called him up, he changed his tune and told me that he legally has to apply for finance on my behalf even though the contract form stated that he was under no obligation to do so.

He insisted, i told him no, he insisted, i turned the form around and told him to read the terms to me, he insisted again, i took my phone out, he asked me what am i doing , i told him i am just going to call my lawyer, he refunded my $500 without any further questions.

For me personally car dealers, real state agents are in the same league. Once they sell you the product they do not want to know you no matter how friendly they may seem at first. Its just business as usual for them. Plenty of horror stories out there. Just talk to some VW and Audi owners who regret buying some of those vehicles.

Phew, sorry for such a large post.
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Old 06-11-2013, 05:20 AM
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Re: 2014 Grand Cherokee information - Australia

Ladies, Gents et al. This is my first post on the forum and as such is also my "Hello" greeting to you all.
I have a JGC on order. Order placed in Jan and expected in late May early June (still waiting). Am a bit miffed at having to chase my dealer for info, but they claim (as others on this forum have had until potentially lately) to have no information. Went in about a week and a half ago and they told me about two weeks, so the latest on the release for 14 June is looking good as far as I am concerned. I have been following this thread and other pages on the forum with interest and I am now starting to develop a list of "stuff" that I want to know prior to signing for the vehicle. Currently driving a Kia Sorento. Been a great car IMHO apart from the somewhat unrefined suspension and has done everything that I have wanted it to do (towing, light off road, etc). Wanted the diesel for towing. Am looking forward to the new beastie with some anticipation, but am sorry to hear about others issues. My salesman, whilst lacking in information has been most personable and pleasant in his approach.
Whilst there have been some negative comments here WRT the vehicle and understand that Jeep HO AU has been less than communicative we will all have to wait and see. In my case I am prepared to walk away if the deal does not meet my needs/order.
Have ordered a Jeep GC Laredo with QL, AP and nudge Bar.
Am interested to see what comes with the new model as I ordered after a drive of the old, missing items will be a topic for discussion at the dealer.

In respect to the luxury car tax, the ATO web site today advise the following:
Guide to luxury car tax

<A id=_ctl0__ctl0_MainContentPlaceHolder_PageWidgetsC ontentPlaceHolder_ContentPrintEmailPageControl_Ema ilUrlHyperLink title="Email to a friend" href="mailto:?subject=Guide to luxury car tax&body=Below is a link to the Australian Taxation Office's ''Guide to luxury car tax'' page.%0d%0a%0d%0ahttp%3a%2f%2fwww.ato.gov.au%2fcon tent.aspx%3fms%3dbusinesses%26doc%3d%2fcontent%2f0 0205487.htm%26page%3d2%26H2">
Working out when LCT applies

You need to pay LCT at the time you sell a luxury car unless the purchaser quotes their ABN in an approved format. If you import a luxury car, you need to pay the LCT to Customs at the same time you pay the customs duty, unless you quote your ABN.
Luxury cars and the LCT threshold


A luxury car is a car with a GST-inclusive value above the LCT threshold, which in 2012-13 is:
  • $75,375 for fuel-efficient cars
  • $59,133 for other cars
Hope this helps those considering the purchase of a new vehicle.

I would also convey the prices given to me by said dealer for an extended warranty. It was in the order of $3000 for a two year option.
Please also be aware that new(ish) Australian Consumer Law apparently (from my understanding) mitigates against the need for an extended warranty in regards to the fitness for purpose (on a reasonableness test) for all items purchased in Australia.

Hello from Adrian
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  #3341  
Old 06-11-2013, 05:23 AM
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Quote:
Originally Posted by RockyAUS View Post
Hi all, had a call from my dealer this morning. Jeep AUS allocated them my MY14 Overland CRD yesterday.

Due into Penrith next week, ready for delivery the following week. I ordered in December 2012.
Hi Rocky, mind me asking what you ordered and what you paid?
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  #3342  
Old 06-11-2013, 05:34 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by yoda42 View Post
This jerk has know idea what it's like to live in a remote location with only one dealer you can not trust!, or how much some people have been stuffed around by jeep AU!.
He is either a Jeep AU stooge or a TROLL
Wow this escalated quickly.

Lets clarify my stance.

Re the email from Anne Tanner. Not given is "good faith" but just forwarded no one said what I could or could not do with it. This is a forum so people can exchange information about what is happening with the new GC. The email so one of those things. So there it was for all to read.

Re: Decision to go to Nissan. Got annoyed with the poor quality of service decided were thinking of pulling the pin. Went looking to see what else our money could buy. Smart customers do that. Found there was an attractive alternative and discussed that with people through this forum seeking their opinion of fellow would be jeep owners.

Re: Final decision to pull out. Partly this forum, partly Jeep's Facebook page. Just so many people experiencing the same customer service issue we were and some complaining of the after sales issues that really worried me. Wirrrawee Jeep (sorry if that is not the right spelling) dealership who have been so highly recommended here contacted me today and were very helpful and made a good offer. However I would still have to deal with the locals if there were issues down the track so and so I had to decline.

Re: Complaining to Jeep. I expect that if I make a stuff up at work and I can't resolve it, that the aggrieved will take it higher. I attempted to do that before walking away. We really wanted our Jeep.

Re: Dealers Jeep anyone else getting their nose out of joint because people publish their adverse experiences here or on Facebook. If you avoid those issues in the first place, or act to resolve them in a timely manner, those post will not happen. I waited 9 months before having a vent. Plus, is that not what forums such as this are for? To share experience both good and bad?

Anyone like to know how really well we were treated by Westco Nissan in Cairns need only have a peek at my FB today. Want a Nissan in Cairns go see Jonno McVicker at Westco.

How fair do you want me to be.? Just call them as they happen.
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  #3343  
Old 06-11-2013, 05:37 AM
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Quote:
Originally Posted by AlanQld View Post
Boys and Girls. While we all like a good whinge I thought I would have a shot taking some action. Below is a copy of the email I sent today too two heads of Marketing at Jeep in the US. Maybe pointless, but what the hell. Email addresses are included if anyone else would like to offer comment to the head office in the US.


To: 'Patrick.Hespen@chrysler.com'; 'todd.goyer@chrysler.com'
Subject: Chrysler Jeeps Reputation in Australia.

Gentlemen,

I obtained your email addresses from a Jeep US press release pack and thought that you may be interested in some feedback on the public image of Jeep in Australia. Put succinctly all the excellent work done by Jeep in transforming their vehicles into world class products to rival anything from Europe and rebuilding the brands reputation as a reliable modern operation for the 21st Century is being undone by terrible customer service and customer relations.

The launch of the 2014 Grand Cherokee in Australia has been handled woefully. Today as I write to you Grand Cherokees are on the showroom floor in some Australian states, but not others. Admittedly this is not uncommon, what is unusual is that the Jeep.com.au site still has no mention of the new model other than hidden away on a blog page from several moths back. That ends with &ldquo;Are you ready to take a look at the new 2014 Jeep Grand Cherokee? Contact your dealer today&rdquo;. I suspect that is a clumsy copy and paste from a US site because my dealer knows nothing about the subject and has been unable to assist in any way.
Similarly there is no press release, no media nothing. Interested prospective buyers, and those that have vehicles on order for up to nine months can obtain no information whatsoever on the vehicle.

Personally I ordered a Grand Cherokee back in October 2012. Because of an error at the dealership, a mix up about build plates and compliance plates a 2013 built vehicle was specified. That of course meant that it would be the 2014 Grand Cherokee. Now in June 2013 I still cannot obtain from either Jeep Au or the dealer any details about the vehicle I have ordered. Think about that for a moment, I have a product ordered in my name, I am expected to pay for and I am told nothing about it. Simple questions like,
&bull; Can I still get the colour I ordered on the 13 model?
&bull; Are the options I ordered available on the 14 model?
&bull; Will there be any change to the price?
&bull; What are the options for the new vehicle?
&bull; Do I have to, or would I like to make any changes to the order?
&bull; Are some of the options I ordered now standard? If so does that mean I will be charged less?
&bull; Will fluctuations in the relative dollar rates affect the pricing?

Nothing from the dealer, who simply stated that they were being told nothing by Jeep. Telephone calls to Jeep Aust are pointless as the operator simply says that no one there will speak to customers and all customer inquiries have to be directed to dealers. The same dealers who say they have no information. There are no email or online contact options for Jeep Aust. Messages to their official Facebook page are not answered. Nor does anyone from Jeep (Officially) comment upon posts made on the site.

Obtaining delivery information through official channels was impossible. Until as recently as two weeks ago I could not even obtain confirmation that the order had been placed with the factory and the build ordered. Think on that also for a moment, ordered October 2012, build confirmed to customer and dealer May 28th 2013.

I did however obtain an email from the Sales Coordinator - Northern Region sent to dealers, it read;

Subject: 'Jeep Garage"

Hi All,

In the past days the interference of the &ldquo;Jeep Garage&rdquo; Forum has caused some clients to doubt the dealers they ordered their WK MY14 from.

Telling your customers the below might help you overcoming the wrong information &ldquo;Jeep Garage&rdquo; dishes out:

&bull; They do not have access to any of the Vessel systems therefore cannot generate any correct information on which car might be on which Vessel
&bull; Forums are great chat sites where everyone has an opinion, but in this case, none of the information posted comes from the manufacturer
&bull; Forums do not build, import, compliance, transport, prepare or register vehicles.
&bull; Regardless of where the clients vehicle are : NO vehicle will be made available to anyone before the release date and this is yet to be announced.

Kind regards,
Anne Tanner
Sales Coordinator - Northern Region
10/333 Queensport Road North
Murrarie, QLD, 4172
Ph. 07 3859 3800
Email: anne.tanner@chrysler.com

Quite aside from the very arrogant, superior and offensive tone of the email Ms Tanner is wrong. It was through the resources of The Jeep Garage that I was able to, once I finally got an E number from the dealer, obtain quality and accurate information about my order.
1. Firstly :
Date ordered: October 2012
Current Status: KZ
D1 status date: 05/07/2013
Estimated delivery: 07/01/2013 (to Townsville Port)
Built - Pending Inspection: (I) 05/16/2013 07:06 PM EDT Detroit Jefferson Assembly, MI
Plant Release (KZ) 05/16/2013 08:41 PM EDT Detroit Jefferson Assembly, MI
In Bay At Facility 05/17/2013 03:38 AM EDT Detroit Jefferson Assembly, MI
Picked Up For Shuttle 05/17/2013 03:38 AM EDT Detroit Jefferson Assembly, MI
Staged For Shipment 05/17/2013 03:40 AM EDT Detroit Jefferson Assembly, MI
Received by Facility 05/18/2013 11:08 AM EDT New Boston, MI
Departed Facility 05/18/2013 03:39 PM EDT Detroit Jefferson Assembly, MI
Loaded On Railcar 05/18/2013 03:57 PM EDT New Boston, MI
Shuttled to Facility 05/18/2013 05:38 PM EDT New Boston, MI
VIN Information Effective 05/22/2013 12:00 AM EDT Curtis Bay, MD
VIN Arrival (XA) 05/22/2013 12:00 AM EDT Curtis Bay, MD
Unloaded From Railcar 05/22/2013 08:45 AM EDT Curtis Bay, MD
Ramp Compare Inventory 05/22/2013 07:40 PM EDT Curtis Bay, MD
Ramp Compare Inventory 05/31/2013 07:40 PM EDT Curtis Bay, MD
Departed Curtis Bay, MD 06/02/2013 03:00 PM EDT

2. Then the attached build sheet.
If you check it against Jeeps records you will find it to be correct.

3. Then once I had the VIN number tracking the shipping was as easy as three mouse clicks on the Wallenius Wilhelmsen Logistics website.

This leaves us with two possibilities. Either Ms Tanner is very poorly informed or she is telling dealers to lie to their customers. The statement, &ldquo;They do not have access to any of the Vessel systems therefore cannot generate any correct information on which car might be on which Vessel&rdquo; is demonstrably wrong.

Jeep Garage is not causing clients to doubt dealers, clients are doubting dealers and searching for answers to their queries and concerns on the internet because of the arrogant and uncommunicative nature of Jeep Australia.

The greater question is, if I as a lay person will a little help from an online forum can obtain this information why can&rsquo;t my Jeep dealer get it? Also, why should customers have to go to such lengths to find out basic information about the product they have ordered? I have actually had better service buying a $20 iPhone case recently off Ebay that I have had while attempting buying a $60,000+ vehicle from Jeep Australia.

This terrible customer service experience has lead to a possibly greater overriding concern. I was buying a Jeep for use in rugged and remote locations, and a new vehicle is a big investment. If I am treated this poorly as a new customer spending a large sum of money, what will it be like trying to obtain parts or having warranty issues addressed. Will I be told that parts are coming from America and will be here one day, we can&rsquo;t tell you when or if it will be the part you ordered? Because that is what is happening with the vehicle, why should I expect service to improve after the sale?

Mine is not an isolated case. You need only go to http://www.facebook.com/jeepaustralia?fref=ts to find these;
Lionel Richard Young
Jeep spend a lot of dollars on promotion but to tight to airfreight a couple of spare parts to Australia
Andreas Froemel
Thought I would also post on Jeep's page as Dodge Journey (2010 model) is part of the Chrysler Australia Group. My unused tow hook snapped while vehicle had to be towed back to dealer due to electronic ignition problem with the vehicle then crashing into my garage. Chrysler Australia does not have the moral or professional decency to answer my email/letter. Very poor workmanship and poor after sales service.
Mehmet Alpay
I just wanted to tell everyone not to park their JK wrangler 4 door nose down on an angle. They leak considerable water (Well swimming pool levels) and Chrysler Fiat have no fix or do not intend to manufacture a part to fix the issue. This is the official line I was given by both dealer and Manufacturer. Find it very dissapointing as I am a jeep fan with a TJ and an order in for a 2014 SRT8 Cherokee. They left me with no alternative but to commence legal proceeding. Shame I have to sue a brand I love just to get them to listen and not be arrogant. I will keep you guys posted if interested.
Terry Yvonne Dhu
Is anyone out here having the same customer service issues as I am. They never return calls and I have an unresolved issue that has gone on for months.
Akash Kaul
The boot of my 2 Year old Jeep Patriot was filled with half inch of water...Saw it upon hearing of Water Splashing Sounds in the Jeep....All seals seem in perfect order...Any Help shall be appreciated.
Franck Bauchet
Congratulations !!!!
Jeep has just won the award for the slowest customer service EVER.
my car has been waiting for parts now for 2 months. (the parts were ordered on 29/05/13).
when i called customer service i was told i just had to wait because they cannot even give me the ETA.
i suppose it would be too easy to put them in overnight shipping or maybe the production line is at a stand still because of the lack of stock.
Emma-Louise Smith
Jeep Australia, I am not even sure if anyone will read this but i have to express my disappointment in Jeep and Jeep Australia. We purchased our brand new Jeep Cherokee Limited from the Lilydale dealership less than a week ago. They noticed straight away our touch screen satnav/radio wasn't working (kept freezing) Keeping in mind...this is a BRAND NEW car. i understand technology can be dodgy and unreliable, but when I am spending $34,000 i expect it to be in perfect condition. A few days later (while driving in silence) we took it to the Nunawading dealership. They advise us that yes, it is indeed intact "faulty" but need to order a new one, FROM DETRIOT, USA! Advised waiting time: 6-8 weeks. Yes. 6-8 weeks, after spending $34,000 we have to "wait" due to someone not doing their job. I have expressed my issue with my dealership who are more than apologetic, who have offered free fuel on my services. I am not really seeking compensation, however- being a 21 year old and excited to pick up my brand new car- this was NOT what i was expecting. I doubt that i will ever deal with Jeep in the future.

Manuj Mishra
Hooray for Jeep.. ( hopefully you can detect a lot of sarcasm in this). I bought a Patriot in 2009 within 70 kilometres the clutch burn out. 3 years later barely out of warrant the ball joint is nearly gone. now in 4 years time the starter motor died taking the gearbox with or rather damaged. and hear this the car has done 48000 KM's. built tough eh?
Andrew Terziovski
i cant belive my sister and brother inlaw cant get an estimated arival time on there new patriot, it has been 4 months going on 5 this is rediculous and i was even thinking of buy a jeep but who knows how long it will take to come in if i do get one.
Rob Bradbery Good luck with that. Ordered my Jeep Grand Cherokee in November, still waiting and Jeep wont even acknowledge there is in fact a Grand Cherokee MY 114 coming!! Cant get a E/VON number either because Jeep believe it will cause too much confusion!!!!!!!!! We all know where the confusion is!!
Jackson O'Keeffe
I am having the same problem I ordered my Patriot Limited with sunroof on March 7. I was told it would be her at the start of June. Got a call form the dealer a week ago and was told the car will not arrive till late july/ early August.
Bert Greenfield
Can't believe I have been waiting 3 months for a replacement radio for my Grand Cherokee.......and I'm still waiting.

And then it just goes on and on, with no responses from Jeep.

This is the 21st century and people all over the world are connected like never before. A terrible reputation in one country will likely affect you brand worldwide. Customer service appears to be a forign concept to Jeep Australia.

Perhaps a little prodding from the head office in the US may improve things.

Lets see if Jeep US answer. Spam them folks, inundate their inboxs with the complaints you have aired here. Let them know.
Awesome Alan........ Tell us if you get a response.
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Old 06-11-2013, 05:41 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by AlanQld View Post
Well that is the end of that.
Terrible service from Jeep Au since October 2012.
Now the dealer has refused to offer anything to win us back to the brand, partly they state because I expressed my frustration and commented upon the service I had received here on Jeep Garage and on Facebook.

I could go to another dealer, one recommended by the good people of this forum, but then should I have a warranty issue we would be dealing with the local dealer who does not want our money and with the Jeep Australia. Living in a fairly remote part of the country you have to trust your equipment and suppliers. Jeep have not given us any reason to do so.
Also we would be waiting ANOTHER three months or more for our car. Time to say ENOUGH!
The Jeep is a wonderful and beautiful thing, but we are both totally over being treated so poorly and we, with our money will be off to where we feel valued. Seeing as this is also the local Holden/HSV dealer they have also lost our next buy as well which was to have been the new HSV GTS next year. Sure the dealer in Townsville will like my money and I will enjoy the trip home.
We will never consider a Jeep product again. Off our shopping list for good. Sticking with Subaru (terrific products and service) Holden, Ford, Mazda and Nissan (rock solid products, good deals, good people to deal with). Jeep Australia and Irelands of cairns.
Shame Al, seems like you're cutting off your nose to spite your face!! I bought a Navara ST-X brand new before my current vehicle and traded it less than 9 months later due to it being a severe lemon. I know there are great Navara's out there as there are other great Jeep dealers. I also think that Jeep AU have been kept a little in the dark with the new model. I didn't let that experience put me off another Navara as I also contemplated the ST-X 550, but chose the JGC this time round. It's hard to compare a ute to a wagon, but I think the overall finish is chalk and cheese between the two, and this time you have gone for the lesser vehicle in the Nissan. Good luck with it
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  #3345  
Old 06-11-2013, 05:48 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by Createit View Post
News on the Rear Camera for the Laredo from Werribee Jeep is that they will fit this on arrival at the dealership and it is standard on the Australian Vehicles.
Good news but why would they not fit it whilst on the production line.
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  #3346  
Old 06-11-2013, 05:56 AM
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Hopefully Jeep AU take some of the feedback on board and invest in supporting the brand and after sales service instead of marketing the crap out of it.. It's good to get the sales ( and JGC running at 900 per month which is impressive ) but the back end must also be brought up to scratch.. Too many Facebook horror stories of long waits for parts, cars sitting in workshops for months etc. they have come a LONG way on the JGC and will continue to be successful if the support side locally also steps up. So I can understand AlanQld's decision to walk away
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Old 06-11-2013, 06:05 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by auscop View Post
Pharmaboy, I am curious though. You have had 20 odd brand new cars and "driven them all in to the ground" Mate you must be pretty rough on your cars or almost hitting 200 yrs old. Sorry had to stir on that one...
Lol, nah, including the wife's as well in that number, and my idea of driving them into the ground, is 100,000 city slicker k's, not 200,000 clicks etc. Too short an attention span for that kind of kms. 3 years x 30k, next...., don't think I've ever bought 2 cars of the same brand in a row. Anyone want an xr6t? For sale soon, only car I haven't been keen to get rid of at the first opportunity .......

Don't have small town experience, live in Newcastle, have bought some cars locally, but most from Sydney, then serviced in Newcastle .
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Old 06-11-2013, 06:18 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by Locko View Post
Shame Al, seems like you're cutting off your nose to spite your face!! I bought a Navara ST-X brand new before my current vehicle and traded it less than 9 months later due to it being a severe lemon. I know there are great Navara's out there as there are other great Jeep dealers. I also think that Jeep AU have been kept a little in the dark with the new model. I didn't let that experience put me off another Navara as I also contemplated the ST-X 550, but chose the JGC this time round. It's hard to compare a ute to a wagon, but I think the overall finish is chalk and cheese between the two, and this time you have gone for the lesser vehicle in the Nissan. Good luck with it
I totally agree. Buying ANY brand can be hit and mis. We used to turn over work cars every 40,000ks and it was amazing how different two XR8 Falcons could be! Some you didn't want to give back, other you could not wait to see the back of. I am actually very sorry we are not getting the Jeep after looking foward to it since October and the new model looks wonderful. Just that between the dealer issues locally, and the issues that seem to be more widespread.... Not meant to be, perhaps one of the penalties to pay for living in paradise. Not like I can just pop over to the other Jeep dealer up the road.
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