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  #3349  
Old 06-11-2013, 06:22 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by AlanQld View Post
I totally agree. Buying ANY brand can be hit and mis. We used to turn over work cars every 40,000ks and it was amazing how different two XR8 Falcons could be! Some you didn't want to give back, other you could not wait to see the back of. I am actually very sorry we are not getting the Jeep after looking foward to it since October and the new model looks wonderful. Just that between the dealer issues locally, and the issues that seem to be more widespread.... Not meant to be, perhaps one of the penalties to pay for living in paradise. Not like I can just pop over to the other Jeep dealer up the road.
Surely there's 2 or 3 Jeep dealers up the road at Mossman?? Lol
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  #3350  
Old 06-11-2013, 06:32 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by Erina View Post
So when you receive poor service before the sale, is it not reasonable to expect poor service after the money has been handed over? And given that expectation, choose to walk away ?
Thanks for the support. While I am busy defaming poor innocent Chrysler employees and making life justly hard for them, I thought I would go all the way. I have written to Ms Klara Leach Director Corporate Affairs, Fiat Chrysler Group Australia. Finding that contact was not easy, they don't just leave their emails laying about. I now have nothing to gain from this, my deal is dead. Not getting my Jeep, not happy but that is that.

I will however let you good people know how I go, and with luck bringing my experience to her notice, and those of others by bringing some of the Facebook stuff to her personal attention may do some long term good for us all. If that means some people who did not do their jobs well get their bums kicked, tough.

Hope you guys enjoy your Jeep GC. Maybe if things improve I will mellow and get one next time rough IF I can convince the Mrs to try the brand again.

Let you all know if I get a response and if there is any joy in that. Sure most you will be interested.
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  #3351  
Old 06-11-2013, 06:42 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by AlanQld View Post
Wow this escalated quickly.

Lets clarify my stance.

Re the email from Anne Tanner. Not given is "good faith" but just forwarded no one said what I could or could not do with it. This is a forum so people can exchange information about what is happening with the new GC. The email so one of those things. So there it was for all to read.

Re: Decision to go to Nissan. Got annoyed with the poor quality of service decided were thinking of pulling the pin. Went looking to see what else our money could buy. Smart customers do that. Found there was an attractive alternative and discussed that with people through this forum seeking their opinion of fellow would be jeep owners.

Re: Final decision to pull out. Partly this forum, partly Jeep's Facebook page. Just so many people experiencing the same customer service issue we were and some complaining of the after sales issues that really worried me. Wirrrawee Jeep (sorry if that is not the right spelling) dealership who have been so highly recommended here contacted me today and were very helpful and made a good offer. However I would still have to deal with the locals if there were issues down the track so and so I had to decline.

Re: Complaining to Jeep. I expect that if I make a stuff up at work and I can't resolve it, that the aggrieved will take it higher. I attempted to do that before walking away. We really wanted our Jeep.

Re: Dealers Jeep anyone else getting their nose out of joint because people publish their adverse experiences here or on Facebook. If you avoid those issues in the first place, or act to resolve them in a timely manner, those post will not happen. I waited 9 months before having a vent. Plus, is that not what forums such as this are for? To share experience both good and bad?

Anyone like to know how really well we were treated by Westco Nissan in Cairns need only have a peek at my FB today. Want a Nissan in Cairns go see Jonno McVicker at Westco.

How fair do you want me to be.? Just call them as they happen.


AlanQLD, I think you meant Werribee Jeep. Would that be correct?
There is no comparison between the Nissan and the Jeep. Staff come and go at Dealerships. Are you sure you cannot reconcile with the local dealer when you take a Jeep in that you have had a fantastic experience in driving from Melbourne to Cairns.
I am not sure but I think services are about 10K apart. If you did your 10K service in Townsville (nice drive) your next one would be at 20K which would be 1 year maybe as much as 2 years away. By then your dramas could be well in the past and the local dealer may well have improved with all new employee's etc. Now if you intend doing a lot of travelling and doing much more than 20K in a year then you may well be in Darwin or Broome when your service is due and could have it carried out there. These are only suggestions to help your head get around this problem. I just know I would hate being stuck with a car (for years) that does not really do what I want it to do. And that includes looking at its rugged beauty. Dealerships must often be faced with customers who bring cars in for a service that were not purchased there because people are extremely transient. I purchased from Werribee Jeep and will be driving past my local dealer to for services. I think the average person only stays in a house about 7 or 9 years (even though we have been in ours for 40 years).
Another thing, others on this site may confirm, but I think the Nissan is overdue for a major body shape change and they are in that process. If that is the case your Nissan will age (appearance wise) very quickly.
Just food for thought. One good thing I read though is that you appear to have had a positive experience with Werribee Jeep, if that's what you were trying to say. Sounds like they were also reasonably competive on price for you?

Oh yeah, as I like rattling on, one more point, at the end of the day, when you book and drive a car in for a service you deal with the service team, not the sales team. They will probably take your car and perform the service totally unawares of your traumatic experience. But remember, time heals.
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  #3352  
Old 06-11-2013, 06:46 AM
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Quote:
Originally Posted by webber View Post

AlanQLD, I think you meant Werribee Jeep. Would that be correct?
There is no comparison between the Nissan and the Jeep. Staff come and go at Dealerships. Are you sure you cannot reconcile with the local dealer when you take a Jeep in that you have had a fantastic experience in driving from Melbourne to Cairns.
I am not sure but I think services are about 10K apart. If you did your 10K service in Townsville (nice drive) your next one would be at 20K which would be 1 year maybe as much as 2 years away. By then your dramas could be well in the past and the local dealer may well have improved with all new employee's etc. Now if you intend doing a lot of travelling and doing much more than 20K in a year then you may well be in Darwin or Broome when your service is due and could have it carried out there. These are only suggestions to help your head get around this problem. I just know I would hate being stuck with a car (for years) that does not really do what I want it to do. And that includes looking at its rugged beauty. Dealerships must often be faced with customers who bring cars in for a service that were not purchased there because people are extremely transient. I purchased from Werribee Jeep and will be driving past my local dealer to for services. I think the average person only stays in a house about 7 or 9 years (even though we have been in ours for 40 years).
Another thing, others on this site may confirm, but I think the Nissan is overdue for a major body shape change and they are in that process. If that is the case your Nissan will age (appearance wise) very quickly.
Just food for thought. One good thing I read though is that you appear to have had a positive experience with Werribee Jeep, if that's what you were trying to say. Sounds like they were also reasonably competive on price for you?

Oh yeah, as I like rattling on, one more point, at the end of the day, when you book and drive a car in for a service you deal with the service team, not the sales team. They will probably take your car and perform the service totally unawares of your traumatic experience. But remember, time heals.
Well said
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  #3353  
Old 06-11-2013, 06:48 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by Robo_70 View Post
Hopefully Jeep AU take some of the feedback on board and invest in supporting the brand and after sales service instead of marketing the crap out of it.. It's good to get the sales ( and JGC running at 900 per month which is impressive ) but the back end must also be brought up to scratch.. Too many Facebook horror stories of long waits for parts, cars sitting in workshops for months etc. they have come a LONG way on the JGC and will continue to be successful if the support side locally also steps up. So I can understand AlanQld's decision to walk away
Robo's comment makes me recall a post I put here many weeks ago when I stated I had had a call from the State Manager or Operations manager or what ever he was at the time. I remember posting that he told me that Jeep were calling in persons for re-training because Jeep knew they had a great car and wanted the "back-up" service to improve so they are aware of deficiencies and will be working on improving it.
PLUS...that recent Cars Guide article had lifted the resale value on an MY13 now up to 61% and this MY14 is so much better. With a little bit of luck the resale rating of this MY14 is going to top all competitors when your time comes to trade it in. Give it some thought AlanQLD. I can detect forum members are feeling for you.
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  #3354  
Old 06-11-2013, 06:48 AM
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Re: 2014 Grand Cherokee information - Australia

Alan, Sorry to hear the car you "really" wanted is just too much of a hassle to purchase. I wish you well with the other brand.
Just 1 point, wouldn't you like to buy from another dealer, and park it outside of the local dealership? To me, if I were that local dealer, every time I saw that car, I would be reminded of a sale I let go to somewhere else. You would also be that advertisement for when you were approached in the street by a potential Jeep buyer asking about your experience.
For my 2 cents worth, I think you have gotten too emotional in this purchase, and I can fully understand your position and frustration. I can truly say, had I gone through the same frustration with a purchase, I would have walked long ago.
Unfortunately, your experience is not unique with Jeep Australia. When I purchased my Jeep, the dealer stuffed up the order 2 times. Sound familiar? It was only through being a financial member of this site, did I become aware of the problems long before the dealership.
I also wouldn't be too concerned about Pharmaboy's comments. I have read his 34 odd posts, and there is not really anything of worth in them. Perhaps after he goes through the same process, finds out that many of the service dept's are pretty much useless, and has to wait weeks or months for parts, he might have a little more credibility and understanding.
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  #3355  
Old 06-11-2013, 07:00 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by Beggsy View Post
Hi Rocky, mind me asking what you ordered and what you paid?
Hi Beggsy. I ordered a white CRD Overland black interior with some basic extras. Purchasing the Jeep for towing. The car is due into the dealership this Thursday with pricing expexted to be available Friday. The dealer and I are yet to finalise the price.
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  #3356  
Old 06-11-2013, 07:02 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by allypally View Post
Alan, Sorry to hear the car you "really" wanted is just too much of a hassle to purchase. I wish you well with the other brand.
Just 1 point, wouldn't you like to buy from another dealer, and park it outside of the local dealership? To me, if I were that local dealer, every time I saw that car, I would be reminded of a sale I let go to somewhere else. You would also be that advertisement for when you were approached in the street by a potential Jeep buyer asking about your experience.
For my 2 cents worth, I think you have gotten too emotional in this purchase, and I can fully understand your position and frustration. I can truly say, had I gone through the same frustration with a purchase, I would have walked long ago.
Unfortunately, your experience is not unique with Jeep Australia. When I purchased my Jeep, the dealer stuffed up the order 2 times. Sound familiar? It was only through being a financial member of this site, did I become aware of the problems long before the dealership.
I also wouldn't be too concerned about Pharmaboy's comments. I have read his 34 odd posts, and there is not really anything of worth in them. Perhaps after he goes through the same process, finds out that many of the service dept's are pretty much useless, and has to wait weeks or months for parts, he might have a little more credibility and understanding.
allypally and alanQLD.
Whilst I understand the above comments I would not antagonise the dealership you may later need to help you. Good idea but sorry allypally, I would not advise AlanQLD to park outside the dealership. You never stop learning the lessons of life. I am in business and had been dealing with a printing company who was terribly bad. They never could see they had done anything wrong. They were always ready to tell me the customer that I was wrong. Anyway, one day (when I was much younger) I asked to speak to the owner so I could vent my spleen on him.
When I did get through to the top man I told him of the poor service of his company and you know what, he simply told me that he did not want my business either and to go deal with someone else. The only problem being that they were the only people in the Country that performed the type of work I needed access to. I then had to backtrack fast. One of the best lessons ever learnt. Never have forgotten it. To this day, no matter how annoyed, disappointed, mad I am with someone I always hold back and try and stay nice (no matter how hard it is). I have found my outcomes are usually better as a result.
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  #3357  
Old 06-11-2013, 07:07 AM
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Re: 2014 Grand Cherokee information - Australia

Going down to Werribee Jeep tomorrow It's about an hour to 1 Hr 15 mins drive away. Even though I am due to receive my Bright White Overland CRD Friday, Saturday or hopefully Monday at the latest I am like a druggie needing a "fix". Might take some more pics for HYMER to post for me, although I have to learn that technical stuff myself.
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Old 06-11-2013, 07:13 AM
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Re: 2014 Grand Cherokee information - Australia

Yes Yes Werribee Jeep that is what I meant, my bad, I was too lazy to go look it up on my PMs. They were really helpful and willing to work with me so that even if the vehicle was shipped to me, we could come close to the price I was quoted locally. They seemed really helpful and pretty much as described by others on this site.
Not wanting to sound hen pecked, but this is only half my issue. My wife's profession is International Marketing and Management, Sales and Customers Service. She expects to get as good as she gives. One dealer and maker has met her expectations, the other has not and she pays for half the car. Her motto is "People will buy from those they like and trust, then justify the economics later".

My wifes biggest issue was that when I wrote to jeep, they did not reply at all but rather chose to call the dealer and want the salesman who gave me the email sacked. That was BEFORE that email was published on this forum. That and her dissatisfaction with the service she received when she tried to resolve the issue last week.

I realise that the service guys and the sales guys are two different areas but in the end we were dealing with the GM of the dealership, and he was not willing to work with us further. His choice, he is free to deal with whomever he wishes. As for it being right or wrong to publish our experience here? Why is it wrong? Sharing of factual information is the best way for customers to make informed decisions. If you are happy with your dealer, buy a Jeep. I notice some time back lots of people had unkind things to say about Castle Hill, and some other dealers. I suggest if they want to avoid this sort of bad press, they lift their game.
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Old 06-11-2013, 07:23 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by Peanut View Post
originally ordered a Laredo in bright white with Adventure pack and QL with some other extras, then phoned a few weeks ago and changed colour to Granite. Salesman in Peth just phoned back to say September delivery but can have original white or Max Steel with same option mid July. Question is I have never seen Max steel other than in photos, is it much darker than Granite?
Peanut
I was surprised that your Perth dealer offered you a Maxi Steel Laredo CRD OR2 QL with a mid Jul delivery as this the same specs I have had on order since DEC 2012. Jeep Aus advised late April that they had no match and were offering a Granite jgc instead. Apparently you dealer has put in a dummy sold order. Can`t blame him, `cause he`s got to scratch out a living - Ive just got the sads `cause I have to wait another 3+ months for 2nd order (no E No yet). His defence is proberly that its a clients cancelled order.
The Maxi Steel is my pick of the available colours. At night or on a dull day it looks Black (with a little less gloss), but in full sun it looks like Charcoal with a little glitter up close. Its a hard colour to photograph as the camera does not see what we see, so pics sometimes come out with a blue/grey hue.
If you buy this car & want a Granite, perhaps I should buy the Granite and , we could meet at Eucla and swap. lol Your dealers secret is safe here `cause Jeep Aus doesn`t read this forum or believe it exist
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  #3360  
Old 06-11-2013, 07:23 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by webber View Post
allypally and alanQLD.
Whilst I understand the above comments I would not antagonise the dealership you may later need to help you. Good idea but sorry allypally, I would not advise AlanQLD to park outside the dealership. You never stop learning the lessons of life. I am in business and had been dealing with a printing company who was terribly bad. They never could see they had done anything wrong. They were always ready to tell me the customer that I was wrong. Anyway, one day (when I was much younger) I asked to speak to the owner so I could vent my spleen on him.
When I did get through to the top man I told him of the poor service of his company and you know what, he simply told me that he did not want my business either and to go deal with someone else. The only problem being that they were the only people in the Country that performed the type of work I needed access to. I then had to backtrack fast. One of the best lessons ever learnt. Never have forgotten it. To this day, no matter how annoyed, disappointed, mad I am with someone I always hold back and try and stay nice (no matter how hard it is). I have found my outcomes are usually better as a result.
Very wise words. When you are the only show in town, in a sellers market, then you dictate the rules. There is no one else to go too. Hence us checking out the competition before we spoke harshly to the dealer and demanded proof that the order had been placed and an E number under threat of pulling out. However in our case, they are not the only show in town, so we went to the competition. Our new choice is not as luxurious as the Jeep, not even close. However the wife is happy with the service she got, and I am happy that parts will be available and I know a few local Nissan customers who state the after sales is top draw. So we may not do it in quite the same level of comfort, but we are confident of always being on the road, or track.

We have some great 4x4 adventures up here in FNQ. Anyone coming up this way PM or email me. Planning the Telegraph Track this time next year with our neighbours. Anyone want to come with?
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