Originally Posted by webber
Salmo, I am here in the background reading and reading. Not wanting to hog all the space. Mixed news re the Uconnect. Was lying low until the dealer had more info because he is "stumped" at the moment.
Had new Uconnect put in. Sat in car and tested everything and everything worked fine. "Temperature 25 degrees" and bingo, the temperature changed. "Navigate to................ and away it worked. Nav also remembered the Home address etc. Phone book appeared with a full listing. Able to ring phone numbers by pressing green phone symbol and asking, "call 744123455" and away everything worked. Heating all round now working fine.....THEN, about an hour later the gremlins got in again. Temperature voice recognition not working. Voice recognition for navigation no longer working. However, I still have the phone book listed. Still able to make voice controlled phone calls. The Nav has memory which I lost last time.
SO WHERE AM I UP TO: Anthony, the service manager recalled that the first time it worked and then stopped the next day. This time, with a new Uconnect put in it all worked for the demo but an hour later started playing up. The new Uconnect appears to have fixed half of the problems. The heating is working correctly but I am not confident it will remain doing so....I just get a feeling it is trying to spit the dummy again too. Anthony is stumped and perplexed. I think the problem is in the VR button on the steering wheel this time and not the Uconnect. I am going to ring Anthony tomorrow to propose swapping the steering wheel over with this new uconnect to see what happens. Will keep all posted....it's just that I don't have conclusive news to post. BUT LET ME RE-ITERATE for those contemplating purchasing an MY14 JGC.....DO IT. Even with my problems they are still minor with this stunningly good car. Unfortunately though it is a car that needs an hour or two in the "simulator".
Sucks big time that the new one didn't do the trick Webber, but I have to respectively disagree that (to me) this is not a hardware issue (ie: your steering wheel).
This screams at me (as an ex software troubleshooter) as a software issue. People expect that the same version of the same software installed in the same environment will react in exactly the same way. That is not the case.
With regards to the software that we installed in the Asia/Pacific region, it was the identical software version that was installed in the US and Europe. Some properties globally reported issues; others didn't. Same OP, same software.
With a product with more than 2 million lines of code though, it was extremely difficult to troubleshoot and recreate the various issues. Why were some having it and others not?
We knew the answer of course (of why some were experiencing issues whilst others were not). It depended on how deep the user went into various modules, it depended on how the user exited those modules, it depended on what other modules were running at exactly the same time etc etc...
And when you asked the user 'What exactly did you do?' they couldn't remember. You can't troubleshoot something if you can't recreate it.
It's a software developer's nightmare but unfortunately, it is not until it is placed into the market that the product can truely be tested because no matter the amount of volume testing etc that developers do, we cannot execute exactly what some users will do. (and trust me, they do really weird stuff at times).
With regards to the GC's, I think we are all on the same version of UC software. That's a start for Chrysler US.
I echo AllyPally's
thoughts (I think it was him), that said something has gone awry with the RHD conversion. I don't think the conversion with regard to the UC was or is, as simple as they thought it would be.
I think it's chucked a few curve balls at them but at least with one issue (the climate control) pretty much everyone is experiencing that so from a software developers POV, that should be fairly easily identified and knocked on the head.
Other UC issues - not so easy to troubleshoot.
For me/us, we are more than happy with the vehicle even knowing that some issues exist with the UC system (which we are sure are software related and over time will be corrected).
Perhaps our experience with software (a lot of which over the years has been beta) lessens our angst towards the manufacturers/developers.
New software is a tough gig.