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  #5929  
Old 08-09-2013, 05:17 AM
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Re: 2014 Grand Cherokee information - Australia

First drive through Brisbane today. What a great vehicle. Had a car pull in front of me. Just before I hit the brakes, the jeep did it itself...amazing!!
So many features, loving the VR. "Call home" I say...next thing the phone is dialling. The 5.7Hemi is so quiet and strong, it basically idles along the highway around 1500rpm. So much more to explore with this jeep.
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  #5930  
Old 08-09-2013, 05:19 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by webber View Post
Well it would be nice if they can rectify if with software updates. I only suspected the VR button because when I press the green phone symbol the Uconnect will talk to me and listen to my commands. This means that the computer must be functioning with regard to listening and answering my commands. It's just that when I press the VR button absolutely nothing happens. The radio does not even attempt to go slightly mute. It makes me think the button is not working or connecting to whatever it needs to connect to. Thanks for your concerns though. Lets hope you are right and a software feature comes out. The strange thing though is if it is software and we all have the same software then why is my Uconnect not working like yours?
....and, I am not completely satisfied that my heating problems are working properly although at the moment they are.
I know others are also hoping for resolutions with respect to the heating.
I appreciate where you're coming from Webber but I'm still calling software.

You get your new car. You sit in it with salesman and he runs through the various functions.

- Test this - working
- Test that - working
- Test the next thing -working.

All good supposedly - a day later, you run through the same things.

- Not working.

I'm calling something like a return code on one of the algorithms halted the call procedure. You are not aware of this until you try it again. All you know is it's not working. Your VR button is connecting the circuit. I cannot understand how it would connect it once and not again. Highly likely the circuit is still being connected but it's the software that is not responding.

So you get a new UC installed (with the same software bug) and exactly the same thing happens.

I would be very surprised if it was the circuit of the VR button. I hope it is - I hope it's that simple. That would be brilliant, well not brilliant, but you know - a relatively quick fix.

Keep us updated. I hope I'm wrong.
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  #5931  
Old 08-09-2013, 05:26 AM
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Quote:
Originally Posted by SJandL View Post

This screams at me (as an ex software troubleshooter) as a software issue.

New software is a tough gig.
As a software developer too, I agree 100% with everything you've said. This won't be a hardware fix.
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  #5932  
Old 08-09-2013, 05:31 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by SJandL View Post
I appreciate where you're coming from Webber but I'm still calling software.

You get your new car. You sit in it with salesman and he runs through the various functions.

- Test this - working
- Test that - working
- Test the next thing -working.

All good supposedly - a day later, you run through the same things.

- Not working.

I'm calling something like a return code on one of the algorithms halted the call procedure. You are not aware of this until you try it again. All you know is it's not working. Your VR button is connecting the circuit. I cannot understand how it would connect it once and not again. Highly likely the circuit is still being connected but it's the software that is not responding.

So you get a new UC installed (with the same software bug) and exactly the same thing happens.

I would be very surprised if it was the circuit of the VR button. I hope it is - I hope it's that simple. That would be brilliant, well not brilliant, but you know - a relatively quick fix.

Keep us updated. I hope I'm wrong.
Thanks, but you are starting to alarm me. Your saying the steering wheel is an easy fix but in saying that you are indicating the software is not an easy fix. If most cars out their have Uconnects working correctly then don't they just keep changing the Uconnect until such time as I get one that works?
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  #5933  
Old 08-09-2013, 05:33 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by steele blade View Post
As a software developer too, I agree 100% with everything you've said. This won't be a hardware fix.
Tell me straight then. If it is only software and SlandL and other forum members Uconnects are working then isn't it just easy to continue putting in another Uconnect until I strike it lucky.
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  #5934  
Old 08-09-2013, 05:50 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by SJandL View Post
Sucks big time that the new one didn't do the trick Webber, but I have to respectively disagree that (to me) this is not a hardware issue (ie: your steering wheel).

This screams at me (as an ex software troubleshooter) as a software issue. People expect that the same version of the same software installed in the same environment will react in exactly the same way. That is not the case.

With regards to the software that we installed in the Asia/Pacific region, it was the identical software version that was installed in the US and Europe. Some properties globally reported issues; others didn't. Same OP, same software.

With a product with more than 2 million lines of code though, it was extremely difficult to troubleshoot and recreate the various issues. Why were some having it and others not?

We knew the answer of course (of why some were experiencing issues whilst others were not). It depended on how deep the user went into various modules, it depended on how the user exited those modules, it depended on what other modules were running at exactly the same time etc etc...

And when you asked the user 'What exactly did you do?' they couldn't remember. You can't troubleshoot something if you can't recreate it.

It's a software developer's nightmare but unfortunately, it is not until it is placed into the market that the product can truely be tested because no matter the amount of volume testing etc that developers do, we cannot execute exactly what some users will do. (and trust me, they do really weird stuff at times).

With regards to the GC's, I think we are all on the same version of UC software. That's a start for Chrysler US.

I echo AllyPally's thoughts (I think it was him), that said something has gone awry with the RHD conversion. I don't think the conversion with regard to the UC was or is, as simple as they thought it would be.

I think it's chucked a few curve balls at them but at least with one issue (the climate control) pretty much everyone is experiencing that so from a software developers POV, that should be fairly easily identified and knocked on the head.

Other UC issues - not so easy to troubleshoot.

For me/us, we are more than happy with the vehicle even knowing that some issues exist with the UC system (which we are sure are software related and over time will be corrected).

Perhaps our experience with software (a lot of which over the years has been beta) lessens our angst towards the manufacturers/developers.

New software is a tough gig.
Thanks for a really clear explanation. That all makes sense. because it isn't my forte I have never considered it that way.
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  #5935  
Old 08-09-2013, 06:25 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by nelly Piedade View Post
Can anyone give me advice about the first inspection or 1500km... Do i have to go the jeep to check it? Or I just wait until 10000km?

Because my ODO is already 1550km..

Attachment 27635
I had mine done at 1000km. There was no cost. No oil or filter change. Mostly checks including - belts, cooling system, battery, power steering, fluids, brakes, suspension, lights, locks, etc. But it did include 'Connected diagnostic tool check for DTC's and module updates'. The service book was stamped.

Regards

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  #5936  
Old 08-09-2013, 07:01 AM
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Re: 2014 Grand Cherokee information - Australia

The difficulty is Webber that tracing your issue when compared with say our UC system is comparing how you operate it to us. And how everyone else operates their vehicle.

I know it seems perfectly logical to think that everything being equal, the software should operate in exactly the same manner. That is a perfectly reasonable thought.

However, the reality is the software is not being treated equally by the hundreds/thousands of users and it is the different user inputs that kicks the software to react in different ways.

Now, 90% of the time the developers have thought of all the different inputs and ways a user can treat the software and that has been tested. But there will always be input that has not been thought of and subsequently not tested. And to that end, causes the software to react in unexpected ways.

I (and my husband) also wonder about functionality available through the UC in the US that has been turned off for the Australian market. Take for example (and it's just the most obvious example I'm using here) the turning off of the remote start function. By turning off that function for our market (within the software code), what else have they inadvertently/unwittingly impacted code wise? Hopefully nothing but sometimes it may not be obvious and in my experience it never is.

And sometimes, even the reloading of the exact same software corrects issues. Willx has infact reported this to be case in some of his posts.

Please do not be alarmed though. When I mentioned about the VR circuit replacement, I simply meant that a faulty physical circuit is a lot easier to replace and correct than debugging software.

I hope your girl gets sorted out for you. I really do.
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  #5937  
Old 08-09-2013, 07:03 AM
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Re: 2014 Grand Cherokee information - Australia

Looks like ARB have had a new GC since August 1st.... Here's to hoping!https://www.facebook.com/photo.php?f...2056738&type=1


Quote:
Originally Posted by Gforce View Post
Go to ecb.com.au (east coast Bullbars) and have l look at theirs, they will have a bar to fit our 14's very soon. The Jeep dealerships up this way have them listed as a recommended supplier. There are some good photo's of their bars fitted to the GC 2012 / 13. I was informed that they can fit a bar basically while you wait. When my wife and I go touring next year, this is the Bar I am going to fit.
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  #5938  
Old 08-09-2013, 07:09 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by iboughtajeep View Post
Yeah, you gotta be able to put up with a fair bit of BS from the dealers if you want to own a JEEP. Nothing is impossible for those that could be bothered. Jeep dealers can't be bothered for some reason.

This one really cant be bothered then ... especially because the deal is technically done. hope this isnt an indication of future customer service
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  #5939  
Old 08-09-2013, 07:20 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by SNUKE View Post
Sounds like BS to me. Unless your car has hit D1 status, in which case it can't be altered no matter what you want. But you could push to have them swapped here, but as you have put the deposit down you have no negotiating power just hope that you have a good dealer that is flexible and wants a happy customer..
what does D1 Status mean??
He indicated that they didn't have the ability to even order the monkey rims at all and that I would "get what I get"
Considering the monkey rims are still listed on the au website as an option and it was selected when I made the deal. I don't see how he can turnaround now and say sorry and tuff luck!!!

I'm really regretting doing the deal with him now. I should have gone to City Jeep they were more focused on keeping the customer happy. don't think i'm asking for anything super special here :-/
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  #5940  
Old 08-09-2013, 07:29 AM
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Question,which dealer is giving you the run around?
Maybe the power of public perception will be helpful?
Seems to me the dealer simply can't be stuffed giving you anything other than the "vanilla" version.
Shows either a lack of knowledge of the product he sells, or mostly likely laziness.
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