so the s*** has finally hit the fan. (I hope i'm allowed to say that here without getting in trouble)
Last weekend mum called me and advised me that the brand new laredo GC just didn't sound right when it started.. (a few clunks and sounds like it's running on three cylinders apparently). A quick call to the Jeep hotline and we were advised that a towtruck will be around to pick it up. (note: we are over 700kms from Perth, and 400kms away from the two closest jeep dealerships). Mum advised the call centre advisor that it would be cheapest for jeep to send it on a truck to perth (on a backload) than to 'hire a tilt-tray and pay for someone to do a 800km round trip'....
So 6am Monday morning a tilt-tray was out front waiting to take it to the dealer 400kms away. This is where all the problems began to start. Apparently they had done diagnostics on the whole vehicle, and the dealer couldn't find anything wrong with it, apart from a 'low engine oil pressure fault' and it apparently runs relatively smooth. The so called dealer has come to the conclusion that we must of ran the engine dry of fuel and have caused damage, something that the jeep warranty won't cover. Apparently 1/4 of a tank of diesel was not enough fuel for the engine to work efficiently (and yes, that is what the customer service guy said), and the fuel light wouldn't have even come on.
Now for the additional information:
-vehicle only has about 900kms on the clock....not 9000kms, 900kms only,
-vehicle has been refueled once near Perth on the trip home and has just under a quarter of a tank of diesel left.
-vehicle has not been thrashed, nor has it seen a piece of gravel.
-mum has a very good knowledge of vehicle maintenance and how things work. (she drives large agricultural machinery and a road-train for most of the year)
Mum has since talked to Jeep over the phone again and got the usual run-around and has been told that the car will not be released until she has paid for the testing work done, 400kms of freight and to get the car back to her and is absolutely heartbroken as she loves her new car more than what Webber seems to let on in this forum.
The dealer we purchased it from in Perth has been contacted and he is going to see what he can do from his end but it doesn't seem to sound too good. We are contemplating getting it put on the back of the truck and sent to the original dealer hoping that they might find something wrong at our cost (on the theory that they are selling more vehicles and we would have a better chance that they would have some vehicle experience at least), otherwise we may have to cut our ties......
My main question is "has anyone else had this issue with their new diesel?"