Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Export Grand Cherokee 2011+

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #9925  
Old 02-19-2014, 08:43 PM
Member
My Jeep: 2014 3.0L
 
Join Date: Jun 2013
Location: Adelaide, South Australia
Posts: 72
Thanks: 8
Thanked 1 Time in 1 Post
Rep Power: 574
philiphoney is on a distinguished road
And I thought our service we received was shonky! Fingers crossed for a speedy resolution!

If you struggle with customer service, try getting a hold of your state rep. Jeep customer service prob won't want to give you their number, but the dealers are more than happy enough. If you need to go higher, these are the people that ended up resolving our issue.

Best of luck!
Attached Images
File Type: jpg image-1445631516.jpg (324.5 KB, 52 views)
__________________

__________________
Reply With Quote
  #9926  
Old 02-19-2014, 08:45 PM
Member
My Jeep: 2014 3.0L
 
Join Date: Jun 2013
Location: Adelaide, South Australia
Posts: 72
Thanks: 8
Thanked 1 Time in 1 Post
Rep Power: 574
philiphoney is on a distinguished road
Quote:
Originally Posted by Benn0 View Post
I think moral of the story is don't buy a jeep unless a dealership is within 100kms of your house. And even then, you'd probably want a second within 100kms of your house, incase the first is crappy!
And also hope you don't need spare parts..... Because they will most likely have to mine it and make it and then send it by snail mail....
__________________

__________________
Reply With Quote
  #9927  
Old 02-19-2014, 08:48 PM
ENFORCER's Avatar
Premium Member
My Jeep: 2014 6.4L WK2
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 2,009
Thanks: 23
Thanked 95 Times in 77 Posts
Rep Power: 322044
ENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

Robert Moorcroft - LinkedIN
Jeep Switchboard number: 03 8698 0200
__________________
Previous Ride = 2011 JGC CRD Overland
Current Ride = 2014 Silver JGC SRT with Pano, HK and Spider monkeys.
Mods = CLSTech Ribbon Mod

Best 1/4 13.4@102Mph
Reply With Quote
  #9928  
Old 02-19-2014, 09:33 PM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,170
Thanks: 24
Thanked 128 Times in 106 Posts
Rep Power: 55604
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

By the way.
It has been reported that "Shona" no longer works for Jeep/Chrysler/Fiat/Dodge/Lego
__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #9929  
Old 02-19-2014, 09:40 PM
GMWK2's Avatar
Member
 
Join Date: May 2012
Location: Sydney
Posts: 936
Thanks: 23
Thanked 53 Times in 48 Posts
Rep Power: 1896
GMWK2 has a reputation beyond reputeGMWK2 has a reputation beyond reputeGMWK2 has a reputation beyond reputeGMWK2 has a reputation beyond repute
Yes it does seem that Shona has dropped off the radar. It is no longer her email on the JA Facebook page as the contact for customer service. Now tp - I assume this is Tracey.
__________________
2012 Mineral Grey CRD Laredo, Off Road Adventure II, Quadra Drive II, Quadra Lift, Cooper AT3, Stupid Useless JA Recovery Hook (modified) and sand mode software upgrade on 8 April 2013, full size alloy spare, GME TX3345, Chief Products recovery hook and bash plate, Jeep Garage sticker
Reply With Quote
  #9930  
Old 02-19-2014, 09:40 PM
Premium Member
My Jeep: 2013 3.0L WK2
 
Join Date: Sep 2012
Location: Brisbane Queensland. Australia
Posts: 627
Thanks: 2
Thanked 17 Times in 14 Posts
Rep Power: 1397
fwdjeep is on a distinguished road
Quote:
Originally Posted by Barboots View Post
Jesus wept.

Man that is unreal. You seem a lot calmer than I would be... I think I would be flying to Melbourne by now... with a can of whoop-arse in tow.

I sincerely hope they pull their shit together for you.

Cheers,
Steve
I doubt that those in charge of Jeep Australia care if any one turned up with a can of whoop -arse or not
Simply they don't have any idea or care
__________________
fwdjeep
Brisbane Queensland Australia
Jeep Grand Cherokee - Bright Silver - Limited
Quatra air Lift - Adventure Off Road Pack II
Rock Rails
Front Recovery hook
"Just need a Bigger Boat"
Reply With Quote
  #9931  
Old 02-19-2014, 09:41 PM
SNUKE's Avatar
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Jan 2013
Location: Sydney, Aus
Posts: 2,983
Thanks: 76
Thanked 289 Times in 235 Posts
Rep Power: 5698
SNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond repute
Garage
Re: 2014 Grand Cherokee information - Australia

What did Lego ever do to you Alan?
__________________
I'm just want it for the "shorter headlamps".

MY14 GC Limited, 3.0 CRD, Lux II, Granite Crystal, 18" Wheels, Tubular Side Steps.
Could I get my avatar much larger?
Ordered: July 7 2013 Delivered Nov 25th
Reply With Quote
  #9932  
Old 02-19-2014, 10:31 PM
Barboots's Avatar
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Aug 2013
Location: Perth, Western Australia
Posts: 1,253
Thanks: 22
Thanked 100 Times in 86 Posts
Rep Power: 3474
Barboots has disabled reputation
Quote:
Originally Posted by SNUKE View Post
What did Lego ever do to you Alan?
Lego was ace until Jeep bought it.
__________________
2014 Overland CRD
Perth, Western Australia
Reply With Quote
  #9933  
Old 02-19-2014, 11:59 PM
GMWK2's Avatar
Member
 
Join Date: May 2012
Location: Sydney
Posts: 936
Thanks: 23
Thanked 53 Times in 48 Posts
Rep Power: 1896
GMWK2 has a reputation beyond reputeGMWK2 has a reputation beyond reputeGMWK2 has a reputation beyond reputeGMWK2 has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

2015 Wrangler
Attached Images
File Type: jpg lego-toy-story-army-men-jeep-700x500[1].jpg (49.9 KB, 14 views)
__________________
2012 Mineral Grey CRD Laredo, Off Road Adventure II, Quadra Drive II, Quadra Lift, Cooper AT3, Stupid Useless JA Recovery Hook (modified) and sand mode software upgrade on 8 April 2013, full size alloy spare, GME TX3345, Chief Products recovery hook and bash plate, Jeep Garage sticker
Reply With Quote
  #9934  
Old 02-20-2014, 12:10 AM
Premium Member
 
Join Date: May 2012
Location: Victoria, Australia
Posts: 977
Thanks: 18
Thanked 18 Times in 17 Posts
Rep Power: 2593
webber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond reputewebber has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by Barboots View Post
I found adjusting the fader to 100% front cleans it up a little. No fun if you have rear passengers though...

Cheers,
Steve
I note you have an Overland and yet you are supporting Laredo/Limited owners knocking the sound system. I wonder how many other Overland owners think that way. I must be very easy to please because my radio is fine. Sub-woofer gives good base etc. I agree, you can't hear the woof woof whilst stopped at the lights from two blocks away but can buying an extra 9 or 10 speakers (the Summit) make that much difference?
__________________
Guess who's getting up to "hanky panky" with a gorgeous young blonde in the shed each night?
Reply With Quote
  #9935  
Old 02-20-2014, 12:12 AM
Boxheadmr's Avatar
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Jan 2014
Location: Sydney, Australia
Posts: 289
Thanks: 11
Thanked 10 Times in 8 Posts
Rep Power: 583
Boxheadmr is on a distinguished road
Talking with the dealer yesterday he was mentioning in November they went to Melb and went through the new spare parts warhouse.
Aparenty Jeep Aus are building up the spare parts in Aus. Not sure if this is just BS but if true I guess things could be on the improve for Jeep Aus Service?

typing with fat fingers on a little keypad on my phone
__________________
Reply With Quote
  #9936  
Old 02-20-2014, 12:18 AM
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Feb 2013
Location: NSW Australia
Posts: 977
Thanks: 80
Thanked 108 Times in 96 Posts
Rep Power: 1695
SJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond reputeSJandL has a reputation beyond repute
Re: 2014 Grand Cherokee information - Australia

Like you Webber, my sound is absolutely fine.

Lego. Just don't go there or I might be forced to post pics of our Lego room(s).
__________________

__________________
'07 WK Limited 5.7 Hemi
'14 WK2 Overland CRD ORAII

Ordered May 26th:
MY15 KL Limited Cherokee. True Blue/Moroccan Black. 2.0L CRD with Tech group, Electronics group, Pano and Stop/Start.
Estimated Delivery to Port Kembla: Nov 1st
Reply With Quote
Reply

Tags
2014 wk2 au, australia, SRT, wk2, wk2 au, wk2 srt

« Brisbane day trips | - »
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2014 Grand Cherokee - Ordering Information and Pricing Milous Grand Cherokee - WK2 - 8289 09-09-2014 11:33 AM
TSB and Recall information: 1993-2015 Grand Cherokee & 2006-2010 Commander Milous Technical Service Bulletins and Recalls 5 07-23-2014 09:48 PM
2014 Jeep Grand Cherokee and 2014 MB E-class Comparison Dan JGC Grand Cherokee - WK2 - 7 01-15-2013 10:39 AM
***JeepGarage Exclusive***Latest information and updates on the "WK2" Grand Cherokee Milous Grand Cherokee - WK2 - 4 07-20-2010 06:17 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 06:33 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community