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  #9973  
Old 02-20-2014, 08:50 PM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by barry smith View Post
Hi all,
Sad to say I have encountered a serious motor problem in my 14 Limited diesel (12,000 km) First symptom was noisy injectors as the motor warmed up. It sounded like a 20 year old diesel, VERY clattery. However, once warm, everything normal (About 10km)
I reported same to dealer.
2 weeks ago, we were heading to the coast, for a seachange, with our 20 foot, (about 2.5 ton ) van on, and I noticed the temperatures of both motor oil and motor water coming up. Ambient 26 degrees. I pulled up at Moonbi, (just before the Moonbi Range) to check the van brakes we not dragging or any other sign of a problem. Everything seemed just fine.
As I had run this range before with this car and van, I decided to push on, keep the revs up a bit and taking it easy.
About 30 meters from the top, we entered limp mode, I snuck to the top and pulled over.We came out of limp mode as I pulled over. Radiator had boiled but was now coming down in temp. However , oil temp was still going up !!! As it was a nice downhill run for a few km, I decided to push on. Water temp came right down, but oil temp continued to rise !!
We pulled into Bendemeer, oil temp was now show 148 degrees, stopped motor to let is cool right down (2 hours), then slowly topped up the watrer, motor on idle. The top plastic water tank was like a small volcano, and did not settle down, seemed like a blown head gasket. NO noises from motor.
Vehicle tilt trayed to Tamworth dealer, caravan recovered next day.
Dealer removed heads, no problem here !!! Suggestion made it might be the EGR (exhaust gas recirculator). Specialist testing revealed it was indeed the problem, pressure testing revealed a good leak.
Vehicle still at dealers whilst Jeep Aust make up their minds what to do. I have a loan Camry (Wahoo).
I will keep you posted as this story progresses.
PS Spent a lot of time on the internet boning up on EGR...these little suckers can be really troublesome, especially in some makes. I have been on the Jeep forums for the past 2 years (this is my second WK2), I have never read of a problem similar to this.
Barry
Interesting that you also had the noisy engine complaint at cold start, then this happened. I wonder if there is any correlation between the EGR and the noisy cold start? Would be interested to hear if fixing the EGR problem results in a quiet start. Also be interesting to see if others with the noise complain have EGR leaks......
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  #9974  
Old 02-20-2014, 10:55 PM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by webber View Post
I know in Melbourne more dealerships are being granted with the success of the improved Chrysler brand, and it is probably being mirrored in other Capital Cities
Certainly not in Perth!
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  #9975  
Old 02-21-2014, 01:51 AM
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Smile Re: 2014 Grand Cherokee information - Australia

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Originally Posted by grog186 View Post
Sorry to hear about the EGR problems Barry, do you have any feedback on the team at Tamworth, woodleys I assume?

After an unsatisfactory service on Monday at frizelles tweed who I purchased from, which I will elaborate on in the servicing thread when I get a chance, I'm considering a move to woodleys as it is considerably closer to me.

I would really appreciate your views on how they have handled such a serious and complex problem like your vehicle. I hope it all is rectified quickly and easily for you.

Cheers
Chris.
Chris could you point me in the right direction for the servicing thread.
I am still finding my way around this great site.

Cheers
Peter
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  #9976  
Old 02-21-2014, 03:07 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by foglamp View Post
Chris could you point me in the right direction for the servicing thread.
I am still finding my way around this great site.

Cheers
Peter
If you go one step back, you will see all of the threads that are mostly Aus related - Export Grand Cherokee 2011+ - Jeep Garage - Jeep Forum

There some threads specific to certain parts of service, and this one has become pretty general but mostly about costs - Jeep service costs
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  #9977  
Old 02-21-2014, 04:58 AM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by grog186 View Post
Sorry to hear about the EGR problems Barry, do you have any feedback on the team at Tamworth, woodleys I assume?

After an unsatisfactory service on Monday at frizelles tweed who I purchased from, which I will elaborate on in the servicing thread when I get a chance, I'm considering a move to woodleys as it is considerably closer to me.

I would really appreciate your views on how they have handled such a serious and complex problem like your vehicle. I hope it all is rectified quickly and easily for you.

Cheers
Chris.
Hi Chris,
I will post the final outcome on this story when it is all over and include my thoughts on our local dealer and Jeep Aust.
Barry
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  #9978  
Old 02-21-2014, 05:07 AM
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No worries Barry, hopefully for your sake it's all resolved fairly quickly.

Is woodleys your local dealer?

I'm from Inverell so I guess it would be my local as well would be a toss up between woodleys and Toowoomba. I have a bit of experience with the Inlaws VW touareg being maintained by the VW department at woodleys since new "04.
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  #9979  
Old 02-21-2014, 05:09 AM
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  #9980  
Old 02-21-2014, 06:24 AM
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Re: 2014 Grand Cherokee information - Australia

I can't see myself owning this car too much longer.

The DPF issue came up again tonight. Ironically shortly after picking the car up from the dealer to have some other warranty issues sorted (which still haven't been sorted).

Anyway, this time the warning of the filter nearing full did not put it straight into limp mode - so far so good. Fortunately I was close to the freeway so off I ago travelling between 100 t0 120 kph. Driving for about half an hour the warning was still there. I then exited the freeway to go back the opposite way. As I was coming to a stand still at the traffic lights to turn back on the freeway there was a "thunk" in the drivetrain, the "service throttle" light came on and then into limp mode.

So that was it, I couldn't drive at freeway speeds anymore and once again I am stuck over a weekend without a car. Would I trust taking this pos off-road? Well, I'm not that adventurous.
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Old 02-21-2014, 07:10 AM
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Re: 2014 Grand Cherokee information - Australia

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Originally Posted by chooke View Post
I can't see myself owning this car too much longer.

The DPF issue came up again tonight. Ironically shortly after picking the car up from the dealer to have some other warranty issues sorted (which still haven't been sorted).

Anyway, this time the warning of the filter nearing full did not put it straight into limp mode - so far so good. Fortunately I was close to the freeway so off I ago travelling between 100 t0 120 kph. Driving for about half an hour the warning was still there. I then exited the freeway to go back the opposite way. As I was coming to a stand still at the traffic lights to turn back on the freeway there was a "thunk" in the drivetrain, the "service throttle" light came on and then into limp mode.

So that was it, I couldn't drive at freeway speeds anymore and once again I am stuck over a weekend without a car. Would I trust taking this pos off-road? Well, I'm not that adventurous.
Unbelievable. There is too much trouble on this site. I do hope it is not representative of what is happenning in the non Jeepgarage world. If this site was representative it would mean that about one third of all Grand Cherokees out their are giving their owners grief. This is giving a poor impression to non member viewers reading our site with a view to buying a Grand Cherokee. I cannot accept that, with all the JGC MY14's out there that about 1/3 of them are continually going back to dealers for "fix-ups". The work load would be unbearable and the cost to Chrysler Australia destroying the bottom line. Reality must be that this car is basically trouble free. Chooke, you may not trust taking this car offroad. Well with all the reports I am reading here it almost makes one nervous merely driving out of the garage waiting for something to happen. I for one (and SJandL) have had such good runs so far. When does luck run out. I can't afford any more splinters continually touching wood each time I drive.
My experience has been so good so far it is very disappointing reading of the grief this vehicle has caused to others.

For the benefit of prospective buyers monitoring this site is their anyone else out there, other than SJandL and myself that describes this car as FABULOUS?
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Old 02-21-2014, 07:27 AM
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Re: 2014 Grand Cherokee information - Australia

I am 5 mins in so far, pretty interesting.

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  #9983  
Old 02-21-2014, 02:43 PM
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Originally Posted by webber View Post
For the benefit of prospective buyers monitoring this site is their anyone else out there, other than SJandL and myself that describes this car as FABULOUS?
I do. I agree that the sound system is not great (especially compared to the mcintosh system in my subaru) but that would be my biggest complaint.
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Old 02-21-2014, 04:19 PM
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Re: 2014 Grand Cherokee information - Australia

While our 2014 CRD hasn't been trouble free over the 20 months and 52,000k it is a pleasure to drive and tows our van brilliantly. We've clocked up over 30,000k towing in all sorts of conditions and over all sorts of road and track surfaces.
At this stage our plan is to purchase another JGC before warranty runs out in a bit over 12 months time.

Our CRD also has EGR and DPF and in all the k's of travel not once have I been aware of a DPF regeneration.
Never a warning message (does the 2012 have one?), or indication by temperature or performance - and surely it would be noticed if I was hitched to the van at the time.
One thing I am VERY particular on (and researched thoroughly before delivery), is to use only strictly Chrysler MS11106 approved oil.
Apart from the other oil specs Chrysler require, the MS11106 relates to the ash residue left after oil is burned on a steel plate.
Initially here in Australia I could find only 2 oils that quoted this approval - Shell Helix Ultra Extra 5W30 and Mobil 1 ESP Formula 5W30. Shell changed their base formula in 2012 and they no longer produce an oil that carries the MS11106.
We definitely know from posts on various forums that many dealers supply a "one size fits all" engine oil and I have not ever seen a post that a dealer has used a MS11106 oil.
I supply my own Mobil 1 ESP Formula 5W30 to the dealer at each service.

Could it be that the use of an oil that does leave more residue when burnt contributes to the DPF problem?
John
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